Hi Nicole,
I emailed you a week ago and have not gotten a response. Can you respond to my email when you get a chance?]
Thanks,
Yen
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FX Sekhmet Customer Support - Update & Assistance
- Thread starter SekhmetAirgunAcc
- Start date
I emailed you a week ago and have not gotten a response. Can you respond to my email when you get a chance?]
Thanks,
Yen
So so sorry my mistake! I just leave that confirmation as a draft for one week! WelcomeBack, you'll figure out what I mean
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Just ordered and received a few 28mm gen 2 gauges and they actually seem to work very well so far. Things seem to be looking up for Sekhmet!
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Anyone else have a newer 28mm gen 2 stuck on charging screen? Mine was full bars and I started over the chrono and now it's stuck on a charging screen that shows 2 bars.. Reset somehow?
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Yes, as mentioned in our conversation, draining the battery is the only correct way to solve it. I've also posted a Q&A on our website, here's the link for reference. As the screen stuck is a hardware issue, restarting will help everything get fine as always 
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@SekhmetAirgunAcc
I have just purchased two of your pro gauges to help tune my FX rifles.
I have only tried one on my sub12 .177 FX Panthera so far, but it does not accurately record the shots so the data about consumption is no good. I shot 23 shots and it picked up the shot count as 6. I could be using it wrong but I don’t know how, it is in the bottle position and not the regulator.
I thought this might be a firmware issue (mine is on c6.0c 23F03 ) but the manual states I should use the data cable and not the charging cable, but both gauges only have a charging cable in the box?
I have just purchased two of your pro gauges to help tune my FX rifles.
I have only tried one on my sub12 .177 FX Panthera so far, but it does not accurately record the shots so the data about consumption is no good. I shot 23 shots and it picked up the shot count as 6. I could be using it wrong but I don’t know how, it is in the bottle position and not the regulator.
I thought this might be a firmware issue (mine is on c6.0c 23F03 ) but the manual states I should use the data cable and not the charging cable, but both gauges only have a charging cable in the box?
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D
Deleted member 54174
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"Stuck screen is a hardware issue"Yes, as mentioned in our conversation, draining the battery is the only correct way to solve it. I've also posted a Q&A on our website, here's the link for reference. As the screen stuck is a hardware issue, restarting will help everything get fine as always
Sounds more like poor software to me.
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So I just tried this on my 90fpe .25 and it was the same although it picked up more shots, it was still only half
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Hello, I guess I have the original 28mm pro gauges, not sure, they have the 5 pin connector in 2 rows, one row of 2 and one row of 3. I can not get one of them to turn on or take a charge. Is there a method to send it in and have the battery replaced, or can it be done by the user? What options do I have
Thanks
Glenn in GA
Thanks
Glenn in GA
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Hi Glenn, Thank you for reaching out! I'm sorry to hear that you're having trouble with one of your gauges. Based on your description, it sounds like you have our Gen-1 28 Pro gauges.
For all our digital gauges with built-in batteries, we strongly advise charging them at least once every three months. This helps prevent the battery from completely discharging during long-term storage, which can gradually reduce its capacity over time.
Our Gen-1 pressure gauges come with a 1 - year warranty, while the Gen-2 ones are covered for 2 years. Would you pls send us a private message or email us at [email protected] with your order number, or the name/ email address you used to place the order. We'll be able to look up your purchase record and determine if your gauge is still under warranty.
If it is, we'll be happy to arrange for it to be repaired or replaced free of charge. If it's out of warranty, we're currently offering a special discount code exclusively for Gen-1 product users like you. As a token of our appreciation for your long-standing support, be sure to get in touch with us, and we'll share the details with you!
If you have any other questions or need further assistance, don't hesitate to let me know.
Cheers, Nicole R
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I bought two 28mm Gen 2. Such a dissapointment to have one read 0 bar. Seem from your FAQ that you are aware of the issue. Then why dont you test them before sending anywhere? It is all fine and dandy that you will replace, but there is still return shipping cost and all the other incoivinince and time wasted.
Proper quality control would solve all of this. But that is not something you company obvious cares about. Otherwise there wont be so many post with the same exact problem, meaning is it quite common.
I am brand new customer and already dissapointed with your company. Just a quick search in this forum and I am far from the only one.
PS: I think it is very greedy that you would have customer pay extra money for a seperate cable for updating firmware. I have never seen anything like that before in my life. You make new firmwares to fix bugs that you have left in your software. So why then would you charge customers to be able to get it fixed with a custom USB cable which BTW is not available in most of your EU vendors also no warning about ordering it. So have to pay extra 15usd to get if from you directly from US, plus shipping of course and then the customs duty. How can you consider yourself customer centric with something like this. The two guages that I bought 2 days ago have firmware from 2023 on them. Just poor, very poor.
Here are 3 pages of a customer who you seriously maltreated and you would not even comment in the thread. I wish I had searched here before buying anything from your brand.
Proper quality control would solve all of this. But that is not something you company obvious cares about. Otherwise there wont be so many post with the same exact problem, meaning is it quite common.
I am brand new customer and already dissapointed with your company. Just a quick search in this forum and I am far from the only one.
PS: I think it is very greedy that you would have customer pay extra money for a seperate cable for updating firmware. I have never seen anything like that before in my life. You make new firmwares to fix bugs that you have left in your software. So why then would you charge customers to be able to get it fixed with a custom USB cable which BTW is not available in most of your EU vendors also no warning about ordering it. So have to pay extra 15usd to get if from you directly from US, plus shipping of course and then the customs duty. How can you consider yourself customer centric with something like this. The two guages that I bought 2 days ago have firmware from 2023 on them. Just poor, very poor.
Here are 3 pages of a customer who you seriously maltreated and you would not even comment in the thread. I wish I had searched here before buying anything from your brand.
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They have actually very much upped their game in customer service. I had the same issue on my 25mm gauge when I first installed it. Turned out I over tightened it and that was why it read zero.
. Just something to check.Upvote 0
Seems you commented without watching the video or reading in detail.
1. I did mention it was properly installed. I am a technician.
2. I also mentioned that when I swapped then around (reg to main), still only the one worked.
3. It is clearly a common issue for RMA as it is highlighted in their top 3 RMA issues.
4. They did not change as they have ignored my email so far.
1. I did mention it was properly installed. I am a technician.
2. I also mentioned that when I swapped then around (reg to main), still only the one worked.
3. It is clearly a common issue for RMA as it is highlighted in their top 3 RMA issues.
4. They did not change as they have ignored my email so far.
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Sorry. Hope it gets worked out.
Hate to make another suggestion but I will anyway. Try messaging them here
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I appreciate and know you were only trying to help. I am not frustrated at you, but at the manufacturer.
I should have added, and there is no way to explain this away, from the kind of people who run/own this company, to have sucha mindset to...
5. To ship you device you bought couple of days ago with 2 year old firmware and then make you buy a stupid custom cable (which any normal company would unclude free of charge, expecially when charging such premium for the product), just so you have a change to update the firmware to fix some of the bugs that they left in there with the earlier versions. Imagine if Samsung or Iphone asked you to buy a news item if you want to be able to every update your smartphones firmware.
Tell me how that is in any way a company you consider fair?
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First, we understand you’ve already packed the gauge to send it back to the distributor and don’t want to unpack it for further tests or videos—and we respect that. Without additional information, we can’t determine the exact cause of the "pressure reading zero" issue either. That said, both we and the distributor always choose to trust our customers in such situations, and we’re glad the distributor will provide a replacement for you.I appreciate and know you were only trying to help. I am not frustrated at you, but at the manufacturer.
I should have added, and there is no way to explain this away, from the kind of people who run/own this company, to have sucha mindset to...
5. To ship you device you bought couple of days ago with 2 year old firmware and then make you buy a stupid custom cable (which any normal company would unclude free of charge, expecially when charging such premium for the product), just so you have a change to update the firmware to fix some of the bugs that they left in there with the earlier versions. Imagine if Samsung or Iphone asked you to buy a news item if you want to be able to every update your smartphones firmware.
Tell me how that is in any way a company you consider fair?
To clarify a few points about the "pressure reading zero" issue: While you mentioned it’s a common problem, we want to note that this is actually rare—every gauge undergoes calibration and pressure testing before shipping, which aligns with your point that electronic devices (without moving parts) should work properly when tested. The "pressure reading zero" scenarios we list on our website are mainly caused by two non-defect factors:
- Users over-tightening the O-ring, which blocks air pressure from reaching the gauge;
- The screen getting stuck on the "0" display (this can be fixed via firmware update, and we always send a free updater cable to users who report this specific issue).
However, your video showed the "Shot Left" screen, and you mentioned the interface switched because you accidentally pressed the side button while filming. This confirms the screen functions normally—ruling out the "stuck-on-zero" scenario we noted earlier.
Regarding the updater cable: You placed the order for it before reaching out to us about any issues, so we processed it as a standard order (we had no prior knowledge of your reason for buying it). To be clear, the updater cable is not a mandatory accessory:
- We provide it for free if your gauge has a bug that requires fixing;
- It’s optional for users who only want to try the latest firmware (our gauges don’t have internet connectivity, so over-the-air updates like smartphones aren’t possible).
If you disagree with the cable’s cost, you can request a refund and we’ll cancel the shipment. If the freight forwarder has already sent the package to the airport (making cancellation impossible), we’ll gift the cable to you at no cost.
As for the delayed tracking info and DDP terms:
- For international shipments, we need 1-2 days to receive the tracking number from our freight forwarder—we’ll send it to you via system email as soon as we get it (this matches what we shared in our first email).
- All our shipments to Europe use Incoterms DDP (Delivered Duty Paid). To date, no European customer has had to pay extra taxes. If Hungarian customs has special requirements that result in fees, this would be an extremely rare case, but we wanted to mention it for transparency.
We understand if you still view our explanations as an insult to your intelligence or a sign of greed—and we don’t want to frustrate you further. That said, we’ve been as transparent as possible about every detail.
b.rgds, Nicole
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Of course you cannot determine anything. If I did not make that mistake in the video, what else can you dertmine. Nothing. What have I got to gain from this I am not asking the distributor for a refund, but a replacement. It is not about trust, they are not going to send me one in advance only after they got this one back. It is not favor you or they are doing for me. You have not choice but to replace it cause IT DOES NOT SHOW PRESSURE. They can test it when they get it before they send the new one. So no trust involved, you are not Mr. Nice guy
not even close.The reason that I am confused by this is that on your FAQ, that is not at all the same information that you are sharing. Please take a look at the picture below, which is the actual information on the site. Nothing about sending any free updater cables. Only that you would replace the unit for free. Which obviosly you have to do. But also it leads to the logic that they cannot be fixed on a user side. So one or the other statment is wrong or missleading. Which is it?
BTW there was not over tightning here. O ring was fine and even when I swapped around the two units, the one that worked on the regulator in the video, was fine in the main and the one that reads "0" pressure, was reading the same zero pressure.
Yes, I am aware of this mistake. I had all the test done, swaping back and forth and so on, before I went ahead to make the video in my frustration, then I pressed the left or right button by mistake when making the video as I was alone and holding the phone with one hand and so on. But I do know how to read and I actuall, while under pressure go over the menu serval times to see if I missed something. Also waited for it to turn off and on again. It starts with pressure are you know. Was always a big zero.
As it was already packed yesterday with the label from the distributor, I did not go ahead to open it again as all it will get me is the same as I am now. It is being replaced. If I opened it just to make a new video for you, I am not going to get anything better. I need to drain the air and so on to install it again. So just work with no result. You can test it all you want when/if you get it back from EU. Or you can ask them to test it. Which is what you should have done in the first pleace before shipping it out.
Again you explaination that it is not common does not really make sense with regards your excsuse of listing it as a common problem on your web site. If it was such an easy fix as you said, then your sentece would not have conclused with "we will replace with new one". Nothign about firmware fixing it. Besides you claim that the firmware has no bug and that that the only gain with new firmware is better shotcount algorithm extimations. So which is it. You keep conflicting yourself.
It is not about the bloody 15usd, it is about the whole concept. Again, you vendors dont even have the cable. You excuse for "over the air" is weak. So just cause it needs a computer, why would you not offer it for free, so that those that do have a computer can enjoy the benefits of your new and optimized algoritmes as you say.
Finally based on the firmware version on both units, they are 2 years old. As these are lithium ion batts, I dont think they will last very long having sat on the shelves for so long, but that is another point altogether. I am just pointing out the obviouse. I wish I had new stock and not buying somethign that has been sitting on the shelve for 2 years with very old firmware and no way to update it, unless I paid you more money for devices that were not cheap in the first place.
You can pretend all you want that you dont understand why your customers dont deseve a USB update cable, I am sure everyone reading this know there is only one answer. Greed.
Interesting fact that after you asked me to take photo of the (old) firmware on the system. You did not even comment on it. So why did you ask for it in the first place? Are you suprised that you company is selling stuff that is unupdated? (latest version per your website is: 25A09)
Just to demonstrate that I am trying to be objective, I don appreciate that you are shipping DDP at least. It was the confirmation that I needed. Most of the good that we buy from the US come in standard DAP and then we need to do custom clearing. Now that it is out of the way, that is fine and not any issue. I asked about if the was DDP 2 days ago and and in your reply (email) yo did not answer that question, which is why I brought it up again.
About the shipping. I had no idea that it was shipped as you never sent any kind of notification (even now I dont have one). For all the companies that I buy from as soon as it is sent, then I get a notification, even if the tracking will come later. I imagine you are perhaps not shipping from the US and that is why you are using some forwarder not a carrier. Its all good, now that you let me know. Otherwise buyer would be sitting for 3 days and not know what is going on as the order is not showing any update.
There you go quoting things from a private email conversation to a public forum, without even giving the full context. That is weak....
Anyway for anyone that care I asked them not to insult my intelligence when they in their email about why they are charging money and not sending the cable for free. Again as principly, it is not about the 15usd. Also that the vendors dont even carry the cable hence I only found out about it when I started having trouble and stareted my investigation.
You (email):
Additionally, firmware updates for our gauges focus primarily on algorithm optimizations (e.g., faster pressure reading speeds) rather than bug fixes. Since updates aren’t critical for basic functionality, most distributors don’t stock the updater cable as a standard accessory.
Me (reply):
My point remain that you should be including that for each device. Any normal manufacturer would do that. You claim that it it not for any bug fixes, just for optimization, you could not know 2 years ago what bugs may surface. So not the best “excuse” there. Also, why would you charge money for optimization of your device for new customers? Again, I bought it 3 days ago and it has a 2 year old firmware on it. There is no explanation for you not to include the cable by default. I paid 145usd for each of the units. Hiding behind the “not critical” is I think not the right move. Don’t you want all your clients to have the best possible experience? Be honest, how would you feel if your current smart phone that you have with you right now, whatever brand it was, would have asked you to pay more money after you had bought it, just to get any future updates to it. Please don’t insult my intelligence with such poor explanation. It is just greed; there is no other way to explain it.
In other words "nice try".
Also very interesting why you do not consider the issue number 1 on the picture above, with regards the screen getting stock on charge screen and needing the client to have to wait 48 hours to discharge it. That is the definitionof a "bug" and you said your firmware updates dont fix any bugs.
As I said the public is not stupid and they will all have their opinion. Also you did not earn your reputation today. Just go search the numerous treads in this forum and otherwise. leaky units with no answers from anyone. Lack of support. I do understand things go a bit better when they higher you for this marketing job, but it does not change the mindset of the bosses, who I am sure make these decision (not to include cable, not to test pressure before shipping, etc). If they are people that dont mind spending money on QC, you would not have had all the bad reputation from the previous version. I just linked a thread above that has 3 pages of the guy begging to get a reply from you all and was completly ignored. And that is just one example. You love to just skip over details that you dont like to hear. That is why you asked me to take picture of the version then you left it without comment.
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we apologize for the confusion caused by the inconsistency between our FAQ and our recent communications. The FAQ you referenced hasn’t been updated in a while—you may notice it’s dated October 30, 2023. At that time, we hadn’t identified a clear cause for the "stuck-on-zero" issue, so our only solution was to send replacements. Thank you for pointing out this discrepancy; we’ll update the FAQ as soon as possible to align with the information we’ve shared with you here.Of course you cannot determine anything. If I did not make that mistake in the video, what else can you dertmine. Nothing. What have I got to gain from this I am not asking the distributor for a refund, but a replacement. It is not about trust, they are not going to send me one in advance only after they got this one back. It is not favor you or they are doing for me. You have not choice but to replace it cause IT DOES NOT SHOW PRESSURE. They can test it when they get it before they send the new one. So no trust involved, you are not Mr. Nice guy
The reason that I am confused by this is that on your FAQ, that is not at all the same information that you are sharing. Please take a look at the picture below, which is the actual information on the site. Nothing about sending any free updater cables. Only that you would replace the unit for free. Which obviosly you have to do. But also it leads to the logic that they cannot be fixed on a user side. So one or the other statment is wrong or missleading. Which is it?
View attachment 587703
BTW there was not over tightning here. O ring was fine and even when I swapped around the two units, the one that worked on the regulator in the video, was fine in the main and the one that reads "0" pressure, was reading the same zero pressure.
Yes, I am aware of this mistake. I had all the test done, swaping back and forth and so on, before I went ahead to make the video in my frustration, then I pressed the left or right button by mistake when making the video as I was alone and holding the phone with one hand and so on. But I do know how to read and I actuall, while under pressure go over the menu serval times to see if I missed something. Also waited for it to turn off and on again. It starts with pressure are you know. Was always a big zero.
As it was already packed yesterday with the label from the distributor, I did not go ahead to open it again as all it will get me is the same as I am now. It is being replaced. If I opened it just to make a new video for you, I am not going to get anything better. I need to drain the air and so on to install it again. So just work with no result. You can test it all you want when/if you get it back from EU. Or you can ask them to test it. Which is what you should have done in the first pleace before shipping it out.
Again you explaination that it is not common does not really make sense with regards your excsuse of listing it as a common problem on your web site. If it was such an easy fix as you said, then your sentece would not have conclused with "we will replace with new one". Nothign about firmware fixing it. Besides you claim that the firmware has no bug and that that the only gain with new firmware is better shotcount algorithm extimations. So which is it. You keep conflicting yourself.
It is not about the bloody 15usd, it is about the whole concept. Again, you vendors dont even have the cable. You excuse for "over the air" is weak. So just cause it needs a computer, why would you not offer it for free, so that those that do have a computer can enjoy the benefits of your new and optimized algoritmes as you say.
Finally based on the firmware version on both units, they are 2 years old. As these are lithium ion batts, I dont think they will last very long having sat on the shelves for so long, but that is another point altogether. I am just pointing out the obviouse. I wish I had new stock and not buying somethign that has been sitting on the shelve for 2 years with very old firmware and no way to update it, unless I paid you more money for devices that were not cheap in the first place.
You can pretend all you want that you dont understand why your customers dont deseve a USB update cable, I am sure everyone reading this know there is only one answer. Greed.
Interesting fact that after you asked me to take photo of the (old) firmware on the system. You did not even comment on it. So why did you ask for it in the first place? Are you suprised that you company is selling stuff that is unupdated? (latest version per your website is: 25A09)
View attachment 587707
Just to demonstrate that I am trying to be objective, I don appreciate that you are shipping DDP at least. It was the confirmation that I needed. Most of the good that we buy from the US come in standard DAP and then we need to do custom clearing. Now that it is out of the way, that is fine and not any issue. I asked about if the was DDP 2 days ago and and in your reply (email) yo did not answer that question, which is why I brought it up again.
About the shipping. I had no idea that it was shipped as you never sent any kind of notification (even now I dont have one). For all the companies that I buy from as soon as it is sent, then I get a notification, even if the tracking will come later. I imagine you are perhaps not shipping from the US and that is why you are using some forwarder not a carrier. Its all good, now that you let me know. Otherwise buyer would be sitting for 3 days and not know what is going on as the order is not showing any update.
There you go quoting things from a private email conversation to a public forum, without even giving the full context. That is weak....
Anyway for anyone that care I asked them not to insult my intelligence when they in their email about why they are charging money and not sending the cable for free. Again as principly, it is not about the 15usd. Also that the vendors dont even carry the cable hence I only found out about it when I started having trouble and stareted my investigation.
You (email):
Additionally, firmware updates for our gauges focus primarily on algorithm optimizations (e.g., faster pressure reading speeds) rather than bug fixes. Since updates aren’t critical for basic functionality, most distributors don’t stock the updater cable as a standard accessory.
Me (reply):
My point remain that you should be including that for each device. Any normal manufacturer would do that. You claim that it it not for any bug fixes, just for optimization, you could not know 2 years ago what bugs may surface. So not the best “excuse” there. Also, why would you charge money for optimization of your device for new customers? Again, I bought it 3 days ago and it has a 2 year old firmware on it. There is no explanation for you not to include the cable by default. I paid 145usd for each of the units. Hiding behind the “not critical” is I think not the right move. Don’t you want all your clients to have the best possible experience? Be honest, how would you feel if your current smart phone that you have with you right now, whatever brand it was, would have asked you to pay more money after you had bought it, just to get any future updates to it. Please don’t insult my intelligence with such poor explanation. It is just greed; there is no other way to explain it.
In other words "nice try".
Also very interesting why you do not consider the issue number 1 on the picture above, with regards the screen getting stock on charge screen and needing the client to have to wait 48 hours to discharge it. That is the definitionof a "bug" and you said your firmware updates dont fix any bugs.
As I said the public is not stupid and they will all have their opinion. Also you did not earn your reputation today. Just go search the numerous treads in this forum and otherwise. leaky units with no answers from anyone. Lack of support. I do understand things go a bit better when they higher you for this marketing job, but it does not change the mindset of the bosses, who I am sure make these decision (not to include cable, not to test pressure before shipping, etc). If they are people that dont mind spending money on QC, you would not have had all the bad reputation from the previous version. I just linked a thread above that has 3 pages of the guy begging to get a reply from you all and was completly ignored. And that is just one example. You love to just skip over details that you dont like to hear. That is why you asked me to take picture of the version then you left it without comment.
Regarding the distributor’s shipment order and inventory status, we aren’t able to provide specific explanations for their operations. However, we can confirm that any gauge purchased directly from our official website comes with the latest firmware pre-installed. Additionally, when a gauge can’t be returned for inspection (e.g., due to logistics constraints), we always send replacements to users based on video verification alone. Even for U.S.-based customers who can return units for inspection, we still send replacements first, then provide pre-paid shipping labels for the defective units to be sent back later. I’m truly sorry that you haven’t felt the sincerity behind our customer service—we never meant to give you the impression that we were "putting on a nice act."
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My Sekhmet gauges, I have 3 of the 25mm Pro versions, have worked well for me. I've had one of them for 4 years.
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