FX Sekhmet Customer Support - Update & Assistance

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SekhmetAirgunAcc said:
Fully understand your concern & big thanks for your long lasting support. For customer service problems, we're trying our best to do things right. For product quality problems, we will to find all the defective ones to replace them for free.

Reg 28mm gauge, the two problems you mentioned are indeed what we updated in Gen-2. The new mega charger is much easier & stable to fit. Also the firmware is already finished by the factory no need to do more updates from the customers.

At the same time, we attach great importance to our old friends. If anyone of our old customers want to try our new products, pls contact me by email [email protected], I will be more than happy to send you some old customers discount code. Of course, if your have any defecgauges, feel free to contact us.

Nicole
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Hi Nicole,

I emailed you a week ago and have not gotten a response. Can you respond to my email when you get a chance?]

Thanks,
Yen
 
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@SekhmetAirgunAcc
I have just purchased two of your pro gauges to help tune my FX rifles.
I have only tried one on my sub12 .177 FX Panthera so far, but it does not accurately record the shots so the data about consumption is no good. I shot 23 shots and it picked up the shot count as 6. I could be using it wrong but I don’t know how, it is in the bottle position and not the regulator.

I thought this might be a firmware issue (mine is on c6.0c 23F03 ) but the manual states I should use the data cable and not the charging cable, but both gauges only have a charging cable in the box?
 
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SekhmetAirgunAcc said:
Yes, as mentioned in our conversation, draining the battery is the only correct way to solve it. I've also posted a Q&A on our website, here's the link for reference. As the screen stuck is a hardware issue, restarting will help everything get fine as always 😬
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"Stuck screen is a hardware issue"
Sounds more like poor software to me.
 
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insertusernamehere said:
@SekhmetAirgunAcc
I have just purchased two of your pro gauges to help tune my FX rifles.
I have only tried one on my sub12 .177 FX Panthera so far, but it does not accurately record the shots so the data about consumption is no good. I shot 23 shots and it picked up the shot count as 6. I could be using it wrong but I don’t know how, it is in the bottle position and not the regulator.

I thought this might be a firmware issue (mine is on c6.0c 23F03 ) but the manual states I should use the data cable and not the charging cable, but both gauges only have a charging cable in the box?
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So I just tried this on my 90fpe .25 and it was the same although it picked up more shots, it was still only half
 
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GlennV said:
Hello, I guess I have the original 28mm pro gauges, not sure, they have the 5 pin connector in 2 rows, one row of 2 and one row of 3. I can not get one of them to turn on or take a charge. Is there a method to send it in and have the battery replaced, or can it be done by the user? What options do I have

Thanks
Glenn in GA
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Hi Glenn, Thank you for reaching out! I'm sorry to hear that you're having trouble with one of your gauges. Based on your description, it sounds like you have our Gen-1 28 Pro gauges.

For all our digital gauges with built-in batteries, we strongly advise charging them at least once every three months. This helps prevent the battery from completely discharging during long-term storage, which can gradually reduce its capacity over time.

Our Gen-1 pressure gauges come with a 1 - year warranty, while the Gen-2 ones are covered for 2 years. Would you pls send us a private message or email us at [email protected] with your order number, or the name/ email address you used to place the order. We'll be able to look up your purchase record and determine if your gauge is still under warranty.

If it is, we'll be happy to arrange for it to be repaired or replaced free of charge. If it's out of warranty, we're currently offering a special discount code exclusively for Gen-1 product users like you. As a token of our appreciation for your long-standing support, be sure to get in touch with us, and we'll share the details with you!

If you have any other questions or need further assistance, don't hesitate to let me know.

Cheers, Nicole R
 
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