Again nothing useful to add apart from bias, why dont you go away? Live and let live. I am sorry I hurt your fevorite brand, so much that you just had to get personal with a fellow member. Please forgive me.
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FX Sekhmet Customer Support - Update & Assistance
- Thread starter SekhmetAirgunAcc
- Start date
Again nothing useful to add apart from bias, why dont you go away? Live and let live. I am sorry I hurt your fevorite brand, so much that you just had to get personal with a fellow member. Please forgive me.
Man… Buddy… take a deep breath and relax. Nothing’s perfect and frustration is understood. You’d do yourself a favor though if you’d put some effort into developing the ability to manage your own emotion… a gauge (and a bit complex guides that made you make a mistake while updating) is not worth all the nerves you’re letting it cost you.
On the matter itself, most of us are glad that the company put effort into customer service and communication with us. Your bashing them and “not being nice” isn’t warranted.
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Again, you did not read back and presume that the issue was mistake in not following the 4th version of the guide.....
I got mostly pissed when they tried to explain the first querry away with BS (email, which I relater shared here, after Nicole started quoting from it).
If you really cared, you can read back and find out what it was. I did not just go-off at them.
If you dont care read back and find out what it was, then please stop giving unsolicited advice. You'd do yourself a favor if you learnt to see the full picture before making opinions. You will for sure stand a greater chance in getting people to care about your opinion and an advice
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I think you like to ignore facts and seem to have emotional connection to this companies product. Nothing usefull to add, except getting personal, every since you started engeding with me (a customer) on a support thread (of the vendor). Let me look for that that ignore button... so dont bother to write more to me I wont see it
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At this point they probably should just replace them. They aren’t bulletproof proof. I have a 25mm simple version that recently started being a bugger about turning on. You are supposed to touch the screen and it turns on. So far I always get it too but it takes numerous attempts.
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I would ask them to be replace if I was you. No need to endure if they have issues. Is it Gen1 or 2? You may have mentioned, I dont remember.
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You’re rampaging on a public forum… so nothing “unsolicited” here… I didn’t read all your comments but saw the first and a few thereafter. I didn’t say that your frustration is not warranted. But you’re making absolute statements about numerous things as in “the one and only truth” and are basically only using a lot of words to say “they bad, I hate them”. Well, we got it.
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Can we agree to disagree? Thank you for trying to be my self appointed guidance cancelor, but I dont want it. So weired that you would have expected otherwise even though I think I clearly expressed the sentiment at least twice...
Now please move on as mod has properly instructed. Stick to the topic.
It is such a pity, it would have been just 2 post today, actully just one, I should have edited the first and added my update about. About my latest experience with the device. But no, you and your friend just have to start your persnal attacks (telling me what I am allowed or have the right to feel and how), and now we have a full page of uselsee trolling. How was that constuctive? You really should work on yourself instead of try to work on others. I dont have one truth, quite the opposite. I know and even said people are clearly happy with their products. However, you and the other guy dont care to hear about those who are not. Always trying to use the greater "we" as if "the one and only truth"...zero technical advice.
Anyway one last time please can we stop with the personal advice to a strangers about how they can act/feel and express it. Actually you can continue, but I will not reply anymore and block you like I did your friend. So I hope you will finally get the picture and let the thread get back to topic. Try to live and let live.
Whenever (in 2 days) the unit finally discharges itself, I will report back on the firmware update (if succesful) and also if the problem was fixed or not.
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Epic: ↑ ↑ ↑
If you block enough of us, soon you'll be all alone..
Turning an issue, whether legit or not, into a temper tantrum isn't how to get any help. Instead, you get what you've gotten.
Nobody on this forum is a schill or fanboy of Sekhmet that I've seen. But they (Sekhmet) have made great strides at bettering customer service and listened to customers whish deserves respect.
I know you can read this just as I am reading your "posts" even though I'm Blocked.
If I was Sekhmet I'm pretty sure I would just walk away from you.
This thread has become a way to bash a company that has been helping the community for some time.
It almost seems the poster started an account just to bash a company.
If you block enough of us, soon you'll be all alone..
Turning an issue, whether legit or not, into a temper tantrum isn't how to get any help. Instead, you get what you've gotten.
Nobody on this forum is a schill or fanboy of Sekhmet that I've seen. But they (Sekhmet) have made great strides at bettering customer service and listened to customers whish deserves respect.
I know you can read this just as I am reading your "posts" even though I'm Blocked.
If I was Sekhmet I'm pretty sure I would just walk away from you.
This thread has become a way to bash a company that has been helping the community for some time.
It almost seems the poster started an account just to bash a company.
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We sincerely apologize for the oversight—after you received the cable, we assumed the firmware update was progressing smoothly since we didn’t hear from you via email, and we were unaware you had shared your experience on the forum. We’re truly sorry for not responding to you in a timely manner, and we also apologize for taking up the time of other forum members due to this matter.
We completely understand how frustrating this experience has been for you: first receiving a faulty gauge, then finding out the unit from the distributor wasn’t the latest version—especially as someone who appreciates our product’s design philosophy. Though we can't control which firmware edition the distributor sent to you, we do feel deeply sorry for the inconvenience caused.
For the Gen-2 model, there’s an important point to clarify: if the screen freezes during the update using the update cable, you don’t need to wait 2 days for the battery to drain. You can proceed with the update process directly, which should also resolve the freeze issue at the same time.
We recognize that firmware updates can be cumbersome, and we greatly admire your willingness to troubleshoot independently—we’re sure your background as an engineer has played a key role in this. Thank you sincerely for investing your time in this, and for sharing your challenges and solutions on the forum to help other users. Your goodwill not only benefits fellow customers but also helps us refine our products and services, and we’re truly grateful for that.
To help you succeed with the update, here are key tips based on the screenshots you shared:
1. COM Port Selection: Your screen shows 2 COM ports (COM3, COM7, or others). Please select the newly appearing port (the one that only shows up after connecting the update cable & the gauge)—this is the correct port for the update.
2. Boot Option in Gibberish Text: For the boot option with garbled text, you need to scroll the right-side scrollbar to the top and select the option at the very top of the list. The “5th option” you previously selected was likely not the actual top option, as the scrollbar didn’t reach the top initially.
3. Long-Press the Left Button: Remember to keep holding the left button while proceeding with the update steps. Additionally, the Shopify link you mentioned is exactly the same as the “Instructions for Use: ONLINE MANUAL” on our official website. (we're not quite sure where you found the Gen-1 update guidance, pls don't use that.)
We hope you’ll give the update another try with these tips. If it still takes too much of your time or the update fails again, please feel free to contact the distributor to arrange a refund. Alternatively, if you’re willing to trust us further, you can place an order directly through our official website—we’ll send you the latest version of the product, which requires no additional firmware update (it will be ready to use out of the box).
We fully agree with the quote from Bill Gates you mentioned—unsatisfied customers are our greatest resource for improvement. Thanks to your reminder, we’ve already updated the Q&A section. We realize that our step-by-step update tutorial may not cover all potential issues (e.g., differences in computer settings, hardware compatibility, or option selection) because our work computers are pre-configured with matching settings and cables. Your detailed feedback gives us a crucial opportunity to address these gaps, and we will continue to refine our update instructions with the help of users like you.
Once again, thank you for your time and input. Please don’t hesitate to reach out via email or here(pls tag us) if you have any further questions or need additional support.
have a nice weekend,
b.rgds,Nicole Rae
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Amazing and examplary attitude Nicole. I sincerely appreciate it, thank you.
PS: thank you for the new tips. I have been waiting to it to discharge. I will go ahead now and try with the instructions that you have just shared.
May I suggest to just have the latest write-up directly linked somewhere on your a site. So that people don't fall into thesame trap with following all the older version of the guides and instructions floating around.
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Thank you so much for your kind words—we’re truly glad our support has been helpful to you!
Our latest update guide has already been included in the product description on the Gen-2 Update Cable page—it’s the user manual I highlighted in blue. You can click to open or download it directly. I also included the webpage link and the guide link in my previous reply, and they are linked together (point to the same content).
Could you please let us know where you found the Gen-1 user guide? If possible, please provide the link so that we can delete the content from the backend to avoid any misunderstandings.
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Sure, I am happy to help. Here is what happened if I remember right, but please forgive me, I did not keep a journal. I know I was searching for the manual/guide for doing the update.
(First pro tip, why not have the firmware update guide also linked the actual product. The only link currently that I see on the page of the Gen 2. 28 Pro is the one page manual itself (and the manual is does not contain anthing about updating).
Also I would personally think, you could mention about the USB update on the same product page, so incase anyone wants to spend an extra 10-15 bucks to be able to access potential future algorithm improvements (or potential bug fixes), then they at least have the choice to get it now and not later. As it happened to me and I am sure I am not the only one, most people dont even realize there is a such a cable until the need it. Yes, my orginal advice would still be to just include it by default and remove the (only charging cable), I am 100% people would still buy this device if you sold it for 5-10usd more. Then everyone will have the cable. But enough about this, let me continue with recreating the adventure.
So as I did not find the firmware update guide on this product page (yes, I know now that you have that on the USB cables page, but at that time I did not think to look there, rather do what most people in this IT age would to, which is search in google for Sekmet firmware guide or manual or something like that.
This then landed me on this page from your site: https://www.sekhmetonline.com/blogs/news/user-manual-for-all-the-items
As it was your site, I did not read the title in detail. Now iif you open that link, you will see were my new frustration stated to build up again (compounding to the past evets). On that page you can see the titles very clearly. You can click on any of the them (go an try it) excep the one I needed. The Gen 2 28 Pro. So you can imagine the WTF? in my head, why you would have a list of manuals for your devices, where all the others actually links do something, but the one for Gen 2 does not. It says updated Aug 22, 2025. So it should not be an old page.
I guess this is another thing that you could go and fix.
Then I went back to google and did some more searches, for how to update firmware. I am not sure how I landed on this page: link
By this time I was getting impatient clearly and completly missed that this did not say Gen-2. and I just saw Pro 28mm and went with it. They reason I tought it was Gen2 cause I know what Gen 1 and its updater looks like, and this "mini" one you have to admit looks just like the gen 2 28pro on this picture. Which is what I saw when I opened the link.
Then I scrolled down and saw the firmware updatge steps, which I started to follow. And in the flowchart you can see it say click the left. Nothing about holding and not releasing till you go back to windows and click next and so on.
Of cours this did not work after server tries (the device did not freeze, just kept saying nothing detected). Then I went to search again and found that other thread that I linked, which I tried to follow, however when I went into the link provided in the thread, as I admited in my previous post, I was already quit frustrated about all of this, that I did indeed no read that sentence about holding. I will here again still suggest that you rephrase it as, when you make such guides, it is better to mention anticipated steps in advance, not after the fact. So I would rephrase it to "press and continue holding, do not release, till you complete the next step".
Simply saying press and hold, some (like me) would expect something to happen after pressing and holding for a bit. Cause you know that is how you enter the settings menu of the device, so that can be expected. But of course in this case, no matter how long you hold it, nothing happens, you have to continue to hold while completing the next step.
Anyway so those are some of the links that I used. I hope they will be usefull for you and you can continue to update your site, to have all the right information, where they need to be a so on. Honestly, I would put a link to all the manuals under the "support" that is traditional. In your case, you have a contact form under "support". That is usually under "contact". Of course you could have both. Under "support" put the links to the manuals, some video guides if you have and then at the end of the page, you can say, if you need more help then the contacts...
That would make it all more organised I feel. I hope I was able to help.
EDIT: I have succesfully completed the update now. Thank you again. This unit seems fine now. I will wait for the replacement for the second one to be sent to me from Huma-Air. If I have any issues with updating that one, I will let you know. But I think I should be fine, now that I am pro level at this.
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Sure, I am happy to help. Here is what happened if I remember right, but please forgive me, I did not keep a journal. I know I was searching for the manual/guide for doing the update.
(First pro tip, why not have the firmware update guide also linked the actual product. The only link currently that I see on the page of the Gen 2. 28 Pro is the one page manual itself (and the manual is does not contain anthing about updating).
View attachment 590070
Also I would personally think, you could mention about the USB update on the same product page, so incase anyone wants to spend an extra 10-15 bucks to be able to access potential future algorithm improvements (or potential bug fixes), then they at least have the choice to get it now and not later. As it happened to me and I am sure I am not the only one, most people dont even realize there is a such a cable until the need it. Yes, my orginal advice would still be to just include it by default and remove the (only charging cable), I am 100% people would still buy this device if you sold it for 5-10usd more. Then everyone will have the cable. But enough about this, let me continue with recreating the adventure.
So as I did not find the firmware update guide on this product page (yes, I know now that you have that on the USB cables page, but at that time I did not think to look there, rather do what most people in this IT age would to, which is search in google for Sekmet firmware guide or manual or something like that.
This then landed me on this page from your site: https://www.sekhmetonline.com/blogs/news/user-manual-for-all-the-items
As it was your site, I did not read the title in detail. Now iif you open that link, you will see were my new frustration stated to build up again (compounding to the past evets). On that page you can see the titles very clearly. You can click on any of the them (go an try it) excep the one I needed. The Gen 2 28 Pro. So you can imagine the WTF? in my head, why you would have a list of manuals for your devices, where all the others actually links do something, but the one for Gen 2 does not. It says updated Aug 22, 2025. So it should not be an old page.
I guess this is another thing that you could go and fix.
View attachment 590072
Then I went back to google and did some more searches, for how to update firmware. I am not sure how I landed on this page: link
By this time I was getting impatient clearly and completly missed that this did not say Gen-2. and I just saw Pro 28mm and went with it. They reason I tought it was Gen2 cause I know what Gen 1 and its updater looks like, and this "mini" one you have to admit looks just like the gen 2 28pro on this picture. Which is what I saw when I opened the link.
Then I scrolled down and saw the firmware updatge steps, which I started to follow. And in the flowchart you can see it say click the left. Nothing about holding and not releasing till you go back to windows and click next and so on.
View attachment 590075
Of cours this did not work after server tries (the device did not freeze, just kept saying nothing detected). Then I went to search again and found that other thread that I linked, which I tried to follow, however when I went into the link provided in the thread, as I admited in my previous post, I was already quit frustrated about all of this, that I did indeed no read that sentence about holding. I will here again still suggest that you rephrase it as, when you make such guides, it is better to mention anticipated steps in advance, not after the fact. So I would rephrase it to "press and continue holding, do not release, till you complete the next step".
Simply saying press and hold, some (like me) would expect something to happen after pressing and holding for a bit. Cause you know that is how you enter the settings menu of the device, so that can be expected. But of course in this case, no matter how long you hold it, nothing happens, you have to continue to hold while completing the next step.
Anyway so those are some of the links that I used. I hope they will be usefull for you and you can continue to update your site, to have all the right information, where they need to be a so on. Honestly, I would put a link to all the manuals under the "support" that is traditional. In your case, you have a contact form under "support". That is usually under "contact". Of course you could have both. Under "support" put the links to the manuals, some video guides if you have and then at the end of the page, you can say, if you need more help then the contacts...
That would make it all more organised I feel. I hope I was able to help.
EDIT: I have succesfully completed the update now. Thank you again. This unit seems fine now. I will wait for the replacement for the second one to be sent to me from Huma-Air. If I have any issues with updating that one, I will let you know. But I think I should be fine, now that I am pro level at this.
Thank you so much for your valuable suggestions—they have given us great insights. Our original logic was that placing the user manual directly on the update cable’s product page would be most straightforward, as we hoped customers would review it *before* purchasing to confirm if they have the necessary setup (e.g., a Windows PC instead of macOS) and assess if the update steps are manageable. However, we now realize we fell into the trap of “brand inertia thinking” and failed to put ourselves in users’ shoes to understand how they actually search for information. There’s clearly much room to optimize our website’s navigation and structure. We’re also planning to refine our Google search keywords, and we may even collaborate with a professional external team to get this right.
We’re thrilled to hear you finally succeeded with the firmware update! We will revise the wording in the user manual for clarity and also consolidate it with other device manuals for easier access.
Earlier this morning, I checked in with our technical team about why we don’t replace the standard charging cable with the update cable. The key reason is that the update cable enables data communication when connected, which occasionally causes issues like screen freezes or other bugs. In contrast, the dedicated charging cable only provides power, making it much more stable. Rest assured, if a single cable could reliably serve both purposes, we would never go through the trouble of developing two separate molds—sharing one cable would be far more convenient for us, just as you suggested.
Also, we'd like to say maybe because you as an engineer, naturally pay close attention to electronic product updates, most of our users prioritize convenience. Their core need is simply to see accurate pressure readings (down to single digits) at a glance, so providing them with the latest pre-updated device version meets their needs perfectly. That said, our tech team—being enthusiasts themselves—wanted to preserve the option to upgrade for users who want it (like you), which is why we offer the update cable as an additional accessory. But from a product positioning perspective, we still think the update cable was never intended to be a necessity (if our firmware pre installed works well). This is also why we don’t highlight it as an optional add-on on Pro gauge pages; in fact, its sales volume maybe less than 1/100 of that of the carbon rings.
Regardless, we truly value the time you spent sharing your candid feedback. We are dedicated to making meaningful improvements, drawing on both your insights and the good advice of all our customer. Thanks again!
Brgds, Nicole
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Didn’t want to hijack until he got resolved. What causes the 25mm simple gauge to need to be pushed really really hard to turn on ? Then when it comes on sometimes it sticks on battery charge screen and sometimes flashes between the two ? Something isn’t right.
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