I had some issues with a few last year and reached out to Nicole. She sent an updater cable and instructions right away that fixed my issues.
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FX Sekhmet Customer Support - Update & Assistance
- Thread starter SekhmetAirgunAcc
- Start date
Thank you. I did not think it would have been my issue. The reason that I asked and which your confirmed is their claim/excuse that updates (firmware) are only for quality of life stuff and not bugs. Anything just to explain away why the cheap cable was not included. I mean even in your case imaging if you did not have to wait for a cable, ie if it was included. I have no idea where mine is coming from, but as I dont even have a tracking number and overseas. It probably is going to be a few weeks.
Tell me Macten, in all honesty as not a biased party. Do you think it could have been expected for them to add a 3 dollar cable to sucha an expensive device? Just your opinion. We know their already. Or are my expectation completly unrealistic?
It cannot cost them much more than that if they are selling them for 15usd. That is all I am trying to say. There is really no excuse/reason not to including except what I have mentioned. You are 100% not the only one that it has helped for sure. I am sure there are many more people. All of whom would have not had to wait for a cable (free or paid). Anyway I have over explained this. I am happy the other guy is happy that his has not failed yet. I am quite certain most of the units work, otherwise they would have gone broke. I have gotten lemons before. That is part of life. That was not my main point.
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I guess I get irritated more with other things. The company had some issues in the past with communication that have been rectified. I have many more Sekhmet gauges that have had no issues whatever, so adding plusses to minuses, They are a plus. Every airgun I own now and have owned over the last several years is currently outfitted with them.
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Actually Nicole I have even found a bug. Even tought you say they dont exist and firmware does not fix them. I am more than 100% sure, that I am not the only one with this particualar issue, bugs like this are really not one off, so I leave it to you if you want to deny if you have seen it or not.
The second unit, which does work. Every time I have set it to "regulator" mode. Cause it is in the regulator and I wont need the "Pro" features on that. After some time (power off), when I turn it back on, it would be back on Pro mode. Like it does not save the setting permanently as it should.
Why is this do you think is causing this? O-rings?
EDIT: I can confirm as soon as it shuts down it will reset. that is 2 mins. I made a full video and uploading now.
The second unit, which does work. Every time I have set it to "regulator" mode. Cause it is in the regulator and I wont need the "Pro" features on that. After some time (power off), when I turn it back on, it would be back on Pro mode. Like it does not save the setting permanently as it should.
Why is this do you think is causing this? O-rings?
EDIT: I can confirm as soon as it shuts down it will reset. that is 2 mins. I made a full video and uploading now.
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Here is the video proof.
It is 3 mins cause I had to wait for it to shut off and the min time is 2mins as you know. You can just skip that part.
So now what? I guess now you can indeed refund me the cost of that stupid cable as now you finaly have a valid reason to send me one for free.
Keep saying that firmware update does not fix any bugs...
It is 3 mins cause I had to wait for it to shut off and the min time is 2mins as you know. You can just skip that part.
So now what? I guess now you can indeed refund me the cost of that stupid cable as now you finaly have a valid reason to send me one for free.
Keep saying that firmware update does not fix any bugs...
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We apologize for the trouble caused by the "mode jumping" issue. This problem can indeed be resolved with a firmware update, and we will process a refund for the cost of the updater cable for you.Here is the video proof.
It is 3 mins cause I had to wait for it to shut off and the min time is 2mins as you know. You can just skip that part.
So now what? I guess now you can indeed refund me the cost of that stupid cable as now you finaly have a valid reason to send me one for free.
Keep saying that firmware update does not fix any bugs...
Thank you for your patience and understanding throughout this process. If you encounter any issues while updating the firmware, feel free to reach out to us for assistance.
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Impressive Thread , Thankyou
Stan
I have one unit and works every time . I use it as a test gage in that i have a quick connect on the back and use it to set my PSI on my compressor auto shut off before i fill my containers .
Stan
I have one unit and works every time . I use it as a test gage in that i have a quick connect on the back and use it to set my PSI on my compressor auto shut off before i fill my containers .
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The saga continues.....
I could be writing email, but decided to post here as just like I found more help with this on the forums that on Sekhmets on site, perhaps it will be helpful to someone else down the road.
For refrence THIS was the thread here on AN forums that I was trying to follow as someone else had the same issue as I did (undable to update and they contacted Sekhmet and they posted the instructions they got from them).
Ok so Sekhmet refunded me the price I paid for the cable and sent it to me. It has arrived today. I went ahead to try to update the one unit that I still have with me. I folled the instruction to the letter, but no avail.
I even followed the diagram that they had on their site, that "if not response, then disconnect cable and reconnect again". Did not help. I did select the one and only COM port that appear after I connect the cable, so it must be the right one. Baud rate is 115200. You can see all this in the right side of the picture below (in the app) the 5th boot option from the drop down. That is in the giberish letters that in that list.
Anyway I disconnected and reconnected and tried again. No luck. I reconfirmed the drop down list. I even tried the 1st and the 13th just for sake of trying.
Also I tried with the same 5th running the APP in Administrative mode. Still not luck.
Then at about the 10th reconnect of cable, the screen now froze on charging (the infamouse freeze). So, per the instruction, not I have to wait another 48 hour for it to completly drain the battery and then start again and hope and pray that it will not freeze again to wait even more time.
This part really continues to amaz me, as something that is supposed to be Gen.2., that no one in the design team in a company like this would have had the very simple idea to make one os the two pins (even add an extra to the side, that could be shorted to restart the device. Instead go the lazy and hugely impractical route of having to wait 2 days while completly unusable is beyound me.
And yes Nicole, I will keep rubbing it in for you. Do you remember when you first told me that there is no bugfix in firmware update, that it is only for adding new features. I hope you truely regret that lie by now.
And finally it is beyound me, not that I can see that this stupid cable can actually charge the device, why it was not the cable that you would include by default in the first place. Even if not one tought of it 2 years ago, but ever since. I mean instead of the basic charge cable, why not add this one instead as both a charger and an updater if need be. My goodness what an oversight.... and instead of saying, "damn, yeah, we should have done that, we f-ed up". You look for ever other viable excuse to explain away the innevitable. At this moment I am not even sure if it was greed, such a cable should really be dirt cheap, like a couple of buck, expecially if you dont need to add the normal charging one. Now I think it is just amaturism, ie lack of forsight. Like who the hell in the electronics manufacturing industry would be so naiv to think that there will never be any new software bugs found after they start selling a product. Just is just so niav in this day and age. Just accept it or dont. Anyway the damage is done. I am not alone with my frustration and it is your reputation.
This is why you get opinions like this one from the thread that I linked above (And this is this year, not 2 years ago, when you were are rock buttom):
Yes, I am frustrated and as you can see from my saga, the experince only keeps getting worse. I was so sure the worse was over. Now I have zero usable units.
Then I will have some other fan boy jump in here and tell me their is perfect. So what? I am happy for you, but the QC at this company is poop, 2 our of 2 units bought is bad. They dont include the basic solution to help, they have very poor doctumentation (yeah, go any search for 28mm Gen 2. update on their site and tell me what you find).
Yeah, I think Nicole is a nice person trying to save face for the company, but it is very hard with this. I am not sure how my experince with this company could be worse. And I am not a one off, just on Airguns here there are so many threads from so many people with similar experinces.
Anyway to conclude the post, Nicole do you have any cool suggestions on how to get my device to update to work? I really dont want to give up on it.
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UPDATE:
After doing some more search, I think I found what I may have been doing wrong. Again the mess that is the several and poorly documented/worded guides.
I was following a mix of this originally, saying click left, which I did before hitting next.
However I am seeing on another link to some shopify (why not their own site???? I only found it cause someone linked it in the other thread) I am supposed to click and hold the left button (Which I did), but then to continue to hold it while pressing next.
I think this could have been worded better perhaps, To say to "NOT REALESE" it while pressing next. I was pressing and holding and expecting something to happen, per the other flow chart that I was following before. So now I will wait 48 hour and try with this one and report back.
After doing some more search, I think I found what I may have been doing wrong. Again the mess that is the several and poorly documented/worded guides.
I was following a mix of this originally, saying click left, which I did before hitting next.
However I am seeing on another link to some shopify (why not their own site???? I only found it cause someone linked it in the other thread) I am supposed to click and hold the left button (Which I did), but then to continue to hold it while pressing next.
I think this could have been worded better perhaps, To say to "NOT REALESE" it while pressing next. I was pressing and holding and expecting something to happen, per the other flow chart that I was following before. So now I will wait 48 hour and try with this one and report back.
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Wow! all this angst over a gage. I've had every kind of tool/toy that took firmware updates, and sometimes they can be a pain. It's the nature of the beast. My HVAC wireless tools and, at one point my Garmin chrono gave me a few fits, but you get through it and it's all good.
The cable, meh, it is what it is. I wouldn't get all knicker wadded over it. Not worth the time to rant about it.
They're working with you to try to get it fixed, that's a lot more than a lot of things you buy and are left to figure it out yourself. I don't know the exact situation, but from the posts, you're in rant mode and not solve the problem mode, and I admit I've been there, but you don't get much done except bitching. Calm down and be nicer to Nicole who seems to be trying desperately to help you and you'll get through this. It's a gage, not a heart monitor.
I have a Sekhmet gage and it has worked fantastic, but it's the simple one. I don't need all the functions. I use mine to test every other gage I own, that's how accurate and dependable it is.
Try to walk away, step back or whatever, collect yourself and start all over and work your way though it.
Good luck man!
The cable, meh, it is what it is. I wouldn't get all knicker wadded over it. Not worth the time to rant about it.
They're working with you to try to get it fixed, that's a lot more than a lot of things you buy and are left to figure it out yourself. I don't know the exact situation, but from the posts, you're in rant mode and not solve the problem mode, and I admit I've been there, but you don't get much done except bitching. Calm down and be nicer to Nicole who seems to be trying desperately to help you and you'll get through this. It's a gage, not a heart monitor.
I have a Sekhmet gage and it has worked fantastic, but it's the simple one. I don't need all the functions. I use mine to test every other gage I own, that's how accurate and dependable it is.
Try to walk away, step back or whatever, collect yourself and start all over and work your way though it.
Good luck man!
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The whole situation is written down, if you cared you could read it, if you dont, then why comment and say you dont know the whole situation. I dont get it...
I am not going to be nice to her, if you read back, you will understand why. I explained clearly. You have time to write and advice, then you must have time to at least read up on the history. Otherwise what is the point. If you dont care about my opinin/experience enought to do that, when how can you expect me to care much about your unsolicited advice.?
Anyway my expericence can be a warning to other potential victims, I know if I had read all the post here, I would probably have not order this item. Perhaps they will care and try to improve, perhaps not. It at least provides the oppotunity. I own/run a drone manufacturing company. I strive on critical feedback. As Bill Gates said, my more unsatisfied customer is my greates resource for improvement. I try to live by that and I expect other to do likewise. It is a take it a leave it. I dont think the owner of Sekhmet will have any sleepless nights over me. He has not had over all the other people so far, otherwise I would have not had the experice I did. I am happy you are happy. Of course if after some more effort, I am still unsuccessful, I will just send everything back, but I dont like to give up easily. I did like the concept hence my attempt.
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I was under the impression that a new cable was not necessary for the Gen 2 gauges? or have I got this all wrong but I have to agree their instructions are very hard to follow.
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Unfortunatly it is necessary, that is why they had to send me one. I ordered it with money, but as soon as I could prove it had bugs, they refunded the amount.
The base cable that they include, can only charge the device, the one you have to buy seperate (and not available at most of their distributors) can charge and update the firmware. All this of coure not obvious until after you order the unit and start having issue. Or..... if you are lucky you may see my and other rant in this or other topic and find out about it before spending your money.
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Here's a clue...
You're a victim
But you can't figure out a little digi gauge? Strange
Another clue.
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You are just a fanboy, well done. I see you "like" anything that Nicoles says here, but not anyone reporting an issue. Its ok, Fan(atic) as much as you want. Your post makes not sense. You dont have any counter. What do you mean "I cannot figure out a digi guage"? Are you 5 years old? They are both fautly, hence the refund for cable of one and hopefully the replacement for the other. Dont just say nonsense just say something to protect your beloved, try to make some sense while you are at it.
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That is impossible! Cant you see the three fanboys here that have told us several times that they are perfect. Stop complaining. You are not the victim, Sekhmet is.
irony /off
Sorry to hear that. Wont you send back for replacement or something?
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We all can see how special you believe you are. Good luck ever buying or selling on the classifieds here.
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