airguntactical.com
- Thread starter fafo13
- Start date
They have a facebook with an address, but that address leads me to a home depot / target parking lot or something with no clear building that belongs to them.
Of all the listed businesses in that area, I don't see them. Doesn't take away from potential legitimacy but certainly a red flag for me.
Of all the listed businesses in that area, I don't see them. Doesn't take away from potential legitimacy but certainly a red flag for me.
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Im not 100 % positive it was Dave from Michigan airgunner on YouTube that was working with them but I’m pretty sure it was. Lol. They sent him a lot of slugs to showcase on the channel so I think they are good to go.
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Sorry to hear about your bad experience with them. Never ordered anything from them though. At least they are not outright scammers like many other websites out there and shipped the product to you. If the stock was missing a screw, ask them to send you a replacement one, or just return the whole thing. Same with T9. Or send it to Bintac to fix the cycling issue, they have great customer service.
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Sure.
Call your credit card company and tell them you want to initiate a charge back for this transaction.
Reason: Defective product.
They will ask you if you’ve contacted the seller about the problem and you’ll reply that you have multiple times and they have offered no resolution and they will not allow you to return the product.
They will ask you a bunch of questions regarding the transaction and at that point, they’ll give you a credit for the amount of the charge. They will contact the seller about the chargeback and the seller has 60 days to respond with a resolution. If they fail to resolve the problem the credit becomes permanent.
Of course, your intention is that they resolve it amicably.
Why would a vendor care about a chargeback? With enough chargebacks on their record, the payment processor will cancel their account and they will no longer be able to accept credit cards through them. That is your leverage.
And as I stated, they will be begging you to ship it back for a full refund and to remove the chargeback.
If you have any other questions, feel free to direct message me.
Regards,
Mark
Call your credit card company and tell them you want to initiate a charge back for this transaction.
Reason: Defective product.
They will ask you if you’ve contacted the seller about the problem and you’ll reply that you have multiple times and they have offered no resolution and they will not allow you to return the product.
They will ask you a bunch of questions regarding the transaction and at that point, they’ll give you a credit for the amount of the charge. They will contact the seller about the chargeback and the seller has 60 days to respond with a resolution. If they fail to resolve the problem the credit becomes permanent.
Of course, your intention is that they resolve it amicably.
Why would a vendor care about a chargeback? With enough chargebacks on their record, the payment processor will cancel their account and they will no longer be able to accept credit cards through them. That is your leverage.
And as I stated, they will be begging you to ship it back for a full refund and to remove the chargeback.
If you have any other questions, feel free to direct message me.
Regards,
Mark
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Mark,
I would like to know your name and why you feel the need to encourage such conduct from buyers? This is exactly the kind of behaviour that we do NOT accept many of people try and chargeback for various reasons we are not your average company we are definitely not a scam 100% of chargebacks we will counter dispute and we win 90% of all of our chargebacks so encouraging someone to do this will cause them depending on the situation to not only lose the chargeback but to have their warranty voided and blocked from all future purchases on our website.
-AGT Support
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I’ve made a few purchases from Airgun Tactical over the years. Never had any issues.
But the above response is downright bizarre. Threatening someone who simply offered general methods for buyer protection? Flexing a 90% counter-dispute success rate? Bragging about voiding warranties and blocking future purchases? Yikes. Defensive.
You should have just said that you strive for 100% customer satisfaction.
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I encourage people who have issues to protect themselves from predatory practices by vendors who do not stand behind their products.
As everyone can see here, my providing generic advice on how to pressure companies to do the right thing by their customers seems to have been lost on your deaf ears. Asking for my name isn’t going to help you. Losing the ability to buy from you isn’t going to affect my life (or anyone else’s) one iota. You make nothing unique.
You’re clearly not a smart businessman.
You’ve lost my business, will lose others’ business based on your response here, and I will continue to offer my decades of experience and support to those that need it (your customers or otherwise).
As an aside, having a 10% chargeback rate is quite a poor record.
So, to close, if you are a stand up vendor, you have nothing at all to fear about people having this information.
Mark
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