I somewhat agree. If it is a very good product, I am okay to buy from them, but that is just so rare. Vortex, I guess Hawke (I just ordered a cheap one from them), DJI (though I am very upset about how they are reporting drone positions to the Russians so I won't buy anymore of their drones). Having said that, I really would not mind paying 10-20% more for a domestic product. My last decent scope purchase was a US Optics for my L2 that I sold, with the scope. I was happy with that. My understanding is that it is made here. I might be wrong.Well, there is a thread on here complaining that hawk is made in China. Its hard to find customer service like this no matter where things are made, i will proudly say I own a Hawke scope ( actually a few) Made in America does not always mean what it should. Even U.S. companies do not always( majority of the time) stand behind there products like this. It would be nice if this was the rule rather then the exception.
Yes Hawke is a great company and did what they should do. BUT I think the fact you took ownership of the mistake and broken scope. Honesty is always the best policy. I had a similar experience with AoA. As an example they have an FX chrono v1 on the display shelf with a pellet impact upper left corner and shatter screen that the owner wanted it warrantied.After getting advice about how to "fix" the really hard to turn reistat on my Air Max 30 compact, I went at it. Bad idea. Lacking the proper spanner wrench, I improvised. Bad idea. Result was yes it was much easier to click through the brightness levels, but it wouldn't light up. I had 3 choices; use my scope without illumination, keep my mouth shut and buy another scope, ( saving myself from deserved ridicule) or fess up and send it to Hawke for repair. Ultimately I swallowed my pride and called Hawke. I confessed my sins and explained how I broke the scope and made clear it was 100% my fault. I would pay for the repair. Well, this morning I received an email from Hawke. They said they were sending me a new scope. Well I called them to make sure they understood I broke it, not their fault. Yep, they knew but said they were warranting it. Unbelievable; Hawke warranties stupid. And the cherry on top is noone criticized me for my foolishness. Thank you Hawke Optics, you are amazing. Bill and Addi.
☆☆☆☆UPDATE ☆☆☆☆
Got my replacement scope today. Box seemed a bit big. Inside was a brand new, in the box, 6-24x50 AirMax 30 compact with all the accessories. In addition they sent a nice Hawke Optics decal, a beverage sleeve (neoprene), and a Hawke cap!!!! Black. All for a scope I damaged. Feeling kinda humble about now. They definitely crossed the "good customer service " line into the "unbelievable customer service " arena. Bill and Addi.
Hawke optics will take care of youAfter getting advice about how to "fix" the really hard to turn reistat on my Air Max 30 compact, I went at it. Bad idea. Lacking the proper spanner wrench, I improvised. Bad idea. Result was yes it was much easier to click through the brightness levels, but it wouldn't light up. I had 3 choices; use my scope without illumination, keep my mouth shut and buy another scope, ( saving myself from deserved ridicule) or fess up and send it to Hawke for repair. Ultimately I swallowed my pride and called Hawke. I confessed my sins and explained how I broke the scope and made clear it was 100% my fault. I would pay for the repair. Well, this morning I received an email from Hawke. They said they were sending me a new scope. Well I called them to make sure they understood I broke it, not their fault. Yep, they knew but said they were warranting it. Unbelievable; Hawke warranties stupid. And the cherry on top is noone criticized me for my foolishness. Thank you Hawke Optics, you are amazing. Bill and Addi.
☆☆☆☆UPDATE ☆☆☆☆
Got my replacement scope today. Box seemed a bit big. Inside was a brand new, in the box, 6-24x50 AirMax 30 compact with all the accessories. In addition they sent a nice Hawke Optics decal, a beverage sleeve (neoprene), and a Hawke cap!!!! Black. All for a scope I damaged. Feeling kinda humble about now. They definitely crossed the "good customer service " line into the "unbelievable customer service " arena. Bill and Addi.