Hawke Optics: Are the you kidding me? UPDATE-UPDATE-UPDATE

[oregondude]

After getting advice about how to "fix" the really hard to turn reistat on my Air Max 30 compact, I went at it. Bad idea. Lacking the proper spanner wrench, I improvised. Bad idea. Result was yes it was much easier to click through the brightness levels, but it wouldn't light up. I had 3 choices; use my scope without illumination, keep my mouth shut and buy another scope, ( saving myself from deserved ridicule) or fess up and send it to Hawke for repair. Ultimately I swallowed my pride and called Hawke. I confessed my sins and explained how I broke the scope and made clear it was 100% my fault. I would pay for the repair. Well, this morning I received an email from Hawke. They said they were sending me a new scope. Well I called them to make sure they understood I broke it, not their fault. Yep, they knew but said they were warranting it. Unbelievable; Hawke warranties stupid. And the cherry on top is noone criticized me for my foolishness. Thank you Hawke Optics, you are amazing. Bill and Addi.
☆☆☆☆UPDATE ☆☆☆☆
Got my replacement scope today. Box seemed a bit big. Inside was a brand new, in the box, 6-24x50 AirMax 30 compact with all the accessories. In addition they sent a nice Hawke Optics decal, a beverage sleeve (neoprene), and a Hawke cap!!!! Black. All for a scope I damaged. Feeling kinda humble about now. They definitely crossed the "good customer service " line into the "unbelievable customer service " arena. Bill and Addi.

 

[Miami Airgunner]

Now THAT is a company who understands the importance of making your customers feel like a million bucks. Well done Hawke!

 

[hawkeye69]

We have likely all made some "not so intelligent decisions", so no one should criticize.

 

[Sodbuster]

Most companies are looking for a way NOT to fulfill a warranty. Thumbs up for Hawke, and it will influence any
decision I make on purchasing a scope. They are outstanding!

 

[Nico5999]

I've had nothing but excellent experiences with had in the years that I've been dealing with them.

Really A+ company and a true asset to our sport.

 

[MongooseV8]

I will be the one to criticize you. Obviously you used the incorrect size hammer to make the proper scope adjustments.

Good to hear there are companies out there like this still.

 

[JEFFPPC]

Long time powder burner competitor here. Only scope company I have been unhappy with their service is Nightforce, and I have used most of the big names.

 

[maxtrouble]

Hawke Optics USA is top notch. They really take care of their customers. I have five of their scopes and will buy another when needed.

 

[ghoststalker]

That's great to hear, I just bought a sidewinder.

 

[Beer Nap]

I bought a Tivo that didn't work when it arrived. I called them and the Ahole that took the service call came up with every reason under the Sun why I was wrong and the unit did work if I just bought more stuff. That was the last Tivo I ever bought.

 

[Beer Nap]

I will be the one to criticize you. Obviously you used the incorrect size hammer to make the proper scope adjustments.

Good to hear there are companies out there like this still.

Hammer size is critical for fine adjustments!

 

[shausen]

You just need a bigger drill!

 

[HogKiller]

Hammer size is critical for fine adjustments!

I've found that if channel locks don't do it use a large pipe wrench WITH a 2.5# hammer.

 

[Deerstalker]

Outstanding and that has been my experience with Hawke CS. They are right up there with companies like LL Bean. Hawke lifetime customer, period!

 

[HogKiller]

I will be the one to criticize you. Obviously you used the incorrect size hammer to make the proper scope adjustments.

Good to hear there are companies out there like this still.

Fun story, I use to work on close tolerance stuff, had to tap things into true prior to grinding, had the machine shop make me some REALLY light hammers, Delron handles, Titanium tubing shaft and brass end, nice light and delicate taps.

 

[rwsmike]

I have always liked hawke...gd product and gd warranty .

 

[abslayer]

This post is worth a 100.000 dollars of adds To Hawke and is why when I need a new scope I buy Hawke

 

[Simplemann]

Wow great customer service for sure I have a Hawke Red Dot that is awesome for the money

 

[357cal]

I have nothing but, good things to say about Hawke myself. I Had a Gamo raptor .22 when they first came out, it ate scopes because of the whiplash effect. 3 times they replaced it with no problem' and they were working on a solution to why the gamo was eating scopes.

 

[Huncowboy]

Thanks for sharing! They just went up on my list big time.