In response to my question if they were going to cover the return shipping and what does “we will have a check” mean I received this reply:
“we need to check the reason of filling slow. shipping fee will be returned after we received and confirmed.you can pay first. choose the cheapest UPS sevrice.“
So, I have gone through a significant run around while asking many times for a warranty replacement. As of now they still aren’t saying I will receive a warranty replacement. Just willy nilly send unit to this address and apparently hope they reimburse me, with no commitment to what happens next, just they will “check the reason for filling slow”
I would need some answers before just shipping out my GX, and now wondering if I just get a refund. I sent Jason/GX the following reply last night (morning time in China) and as of this morning (night time in China) have not received a reply.
Hi Jason,
1. My shipping fee will definitely be returned after the unit is received, or depends? How is the fee refunded to me?
2. Will I be sent a replacement GX CS4 unit at no charge? Or, are they going to try and repair mine and send back at no charge? Or?
3. What is the turnaround time for receiving a replacement for my defective GX CS4?
4. When will I receive a refund on the burst disks that were not shipped to me?
5. If I decide to just get a refund, how would that work?
- Rick