WOW! I called Crosman and got more than I expected!!

Forums Dealer & Manufacturer Feedback WOW! I called Crosman and got more than I expected!!

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    I bought a Marauder in Feb. and at my wifes suggestion I got the wood stock. I have been a cabinet maker for 30 years and know that a satin finish only stays satin until it is rubbed smooth through handling. Mine was no different, the finish was turning glossy and wearing thin which in turn lightened the color in those areas. So I called Crosman and asked if they could tell me if the type of finish and the tech said the stocks were made by someone else and he would try to find out. After on hold for several minutes he returned and told me he had no information as to the type of finish. I said I wish I would have gotten the synthetic and he offered to switch mine for a synthetic. I asked how much a synthetic stock would cost and the price was super reasonable and he would ship for $4. So I say I would like to order one. He asks for my serial # and comments my rifle was made in Feb. He got my name and address and when I tried to give my CC # he said he didn't need it. He was shipping me a new synthetic stock at no charge. So I called to get Information and decided to buy a synthetic stock when I found out the cost was so reasonable and ended up getting a stock at no cost. Maybe I am just lucky as I seem to always have good results with customer service but I don't think so. This is first Crosman air rifle I have owned but it won't be the last. I felt like I had to share this because so many times people forget to share the good experiences with customer service. So I am extending a great big thank you to Crosman for their fine products and service.



    I've called them a few times this year, and my experience with them has always been very helpful and pleasant. I was a little surprised that the prices of two of the wood stocks I was inquiring on jumped from $20+ to $60+ in less than two years, but I also did not find it unreasonable. Glad everything worked out for you.


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