Why you should buy Crosman products

Forums General Discussion Why you should buy Crosman products

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    davecole
    Participant
    Member

    In three words; Unbelievable customer service.

    I purchased a Crosman Challenger CH2009 a couple of months ago. Upon opening the box, first thing I noticed was no air pressure. All their PCP guns I’ve purchased (quite a few) had air in them when they arrived.

    My fears where realized the next morning when the pressure went from 2000psi to just under 1000;

    I had an air leak.

    I could have eliminated the rest of this story if my better judgement had been in charge instead of my “I’m and experienced airgunner” attitude.

    I’ve owned, serviced and tuned a dozen Mrods, Prods, and couple of discos. I was confident I could fix the leak.

    Wrong.

    The air tube had a substantial burr in it that nicked the oring on the valve. I struggled trying to hone the I.D. of the tube but the tubes' I.D. was too small and the burr too far into the tube for me to fix properly.

    I contacted Crosman for an RMA, told them what I had done, they told me to remove the stock and send only the action. I boxed up the gun and off it went to Bloomfield New York.

    About two weeks after shipping, while organizing my work bench, I noticed I had not sent the trigger and cocking assemblies with the gun!!!

    I put them in a USPS Priority mail shipper and off they went.

    Approximately three weeks after sending off the gun, I get an email notification I’m getting a UPS shipping notification Crosman is sending me a package. The trigger and cocking assemblies haven’t even arrived to them yet.

    I thought it was probably the repaired action I sent off sans the parts on the way to them and I would have to wait for them to send back to me and stumble through reassembly.

    When the UPS driver handed me the box I quickly realized what they had done. I opened the box and sure enough.

    They sent me a fully assembled, brand new, CH2009. Including a stock!

    So the moral of the story is;

    If you are new to airguns and wondering who will take care of you when yours has a problem. Look no further.

    Crosman.

    I believe Crosman truly cares about their customers. Even boneheads like me who think they know more than they actually do.

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    shoot44
    Participant
    Member

    I second everything you said. I needed to know the actual OD for the front bell for one of their scopes. The lady had no idea what it was so what did she do. She went and got one and measured it for me. Without a doubt the very best in customer service.

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    profsrgary
    Participant
    Member

    I am new to PCP's and just bought a Marauder a while back. Testimonials like yours helped me to decide on a Crosman product and the fact that they are made in the US made is a plus as well.

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    jdh2550
    Participant
    Member

    I agree 100%!  I managed to break the plastic trigger guard on the Crosman/Benjamin Titan today.  It was my fault and I told them that.  Customer service told me " no problem, we will have a replacement part in the mail to you today".  There was not any discussion about warranty period, date of purchase, payment method for the part, or proof of purchase.  The phone conversation was less than 3 minutes.  I may get more air rifles (the bug has bitten hard), but I will always have a Crosman in my collection.

    Customer service is hard to come by these days, but companies that have it will always get my business and recommendations.

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    Aimright
    Participant
    Member

    That’s very good to hear, just received my first pcp, a Marauder direct from the factory store via the UPS man late in the day yesterday.  Hope I don’t have to test their customer service anytime soon though.

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    unionrdr
    Participant
    Member

    I've bought a lot of Crosman rifles in my time. Including the newer Benjamin  Trail and Remington 725VTR. As long as I look up the right diagram for the part name and number they use, they are very quick to hook me up with whatever number I need. Even the breech seal shims for the Trail .25! It's nice to know an American company like them cares about their customers after the sale. I even bought Crosman's for my youngest son (1st air rifle a Crosman like me) and my brother. Both got scoped Optimus's.

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    Scrufhunter
    Participant
    Member

    I agree with you guys 100%. I have never had an issue with crosman. They definitely set the bar. I have been using there products almost my entire life. You need a part call them, they will find it for you. Send an email, you get a response probably with in the hour or sooner. They released the fortitude, and found problems and pulled the remaining stock to correct that. Not many companies do that. Others would have just sold out what they had. Maybe fix the problem the next run, if at all. Go to their website and look at the price of products,then go look at all the websites that sell their products. You might notice that the people who carry their products list below crosman site. Most companies do the opposite, so they must care about others in the industry, instead of making ALL of the money, looks to me they spread it around. Also, us members of this forum get a 25% discount!!!! Who else does that? If this was a motorcycle forum, I doubt Harley Davidson would give me 25% off a bike and then ship it for FREE on Friday, and send me replacement parts with just a phone call.

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    Jeffhalfrack
    Participant
    Member

    I live about 20 miles from them ,,great company,,,over the years I would run into an employee ,,all ways hear good things ,, I agree good people. JeffW 

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