In three words; Unbelievable customer service.
I purchased a Crosman Challenger CH2009 a couple of months ago. Upon opening the box, first thing I noticed was no air pressure. All their PCP guns I’ve purchased (quite a few) had air in them when they arrived.
My fears where realized the next morning when the pressure went from 2000psi to just under 1000;
I had an air leak.
I could have eliminated the rest of this story if my better judgement had been in charge instead of my “I’m and experienced airgunner” attitude.
I’ve owned, serviced and tuned a dozen Mrods, Prods, and couple of discos. I was confident I could fix the leak.
Wrong.
The air tube had a substantial burr in it that nicked the oring on the valve. I struggled trying to hone the I.D. of the tube but the tubes' I.D. was too small and the burr too far into the tube for me to fix properly.
I contacted Crosman for an RMA, told them what I had done, they told me to remove the stock and send only the action. I boxed up the gun and off it went to Bloomfield New York.
About two weeks after shipping, while organizing my work bench, I noticed I had not sent the trigger and cocking assemblies with the gun!!!
I put them in a USPS Priority mail shipper and off they went.
Approximately three weeks after sending off the gun, I get an email notification I’m getting a UPS shipping notification Crosman is sending me a package. The trigger and cocking assemblies haven’t even arrived to them yet.
I thought it was probably the repaired action I sent off sans the parts on the way to them and I would have to wait for them to send back to me and stumble through reassembly.
When the UPS driver handed me the box I quickly realized what they had done. I opened the box and sure enough.
They sent me a fully assembled, brand new, CH2009. Including a stock!
So the moral of the story is;
If you are new to airguns and wondering who will take care of you when yours has a problem. Look no further.
Crosman.
I believe Crosman truly cares about their customers. Even boneheads like me who think they know more than they actually do.
I purchased a Crosman Challenger CH2009 a couple of months ago. Upon opening the box, first thing I noticed was no air pressure. All their PCP guns I’ve purchased (quite a few) had air in them when they arrived.
My fears where realized the next morning when the pressure went from 2000psi to just under 1000;
I had an air leak.
I could have eliminated the rest of this story if my better judgement had been in charge instead of my “I’m and experienced airgunner” attitude.
I’ve owned, serviced and tuned a dozen Mrods, Prods, and couple of discos. I was confident I could fix the leak.
Wrong.
The air tube had a substantial burr in it that nicked the oring on the valve. I struggled trying to hone the I.D. of the tube but the tubes' I.D. was too small and the burr too far into the tube for me to fix properly.
I contacted Crosman for an RMA, told them what I had done, they told me to remove the stock and send only the action. I boxed up the gun and off it went to Bloomfield New York.
About two weeks after shipping, while organizing my work bench, I noticed I had not sent the trigger and cocking assemblies with the gun!!!
I put them in a USPS Priority mail shipper and off they went.
Approximately three weeks after sending off the gun, I get an email notification I’m getting a UPS shipping notification Crosman is sending me a package. The trigger and cocking assemblies haven’t even arrived to them yet.
I thought it was probably the repaired action I sent off sans the parts on the way to them and I would have to wait for them to send back to me and stumble through reassembly.
When the UPS driver handed me the box I quickly realized what they had done. I opened the box and sure enough.
They sent me a fully assembled, brand new, CH2009. Including a stock!
So the moral of the story is;
If you are new to airguns and wondering who will take care of you when yours has a problem. Look no further.
Crosman.
I believe Crosman truly cares about their customers. Even boneheads like me who think they know more than they actually do.
