Why would I?

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It all boils down to the fact that a huge majority of humans are completely and utterly selfish when it comes to money matters. The good news is that allows many opportunities to demean sellers and buyers alike. 

Example- In the early 2000s I constantly trained my bicycle store employees to the highest levels of customer service. Because cycling shoe fit is SO critical for cyclists logging thousands of miles, it was not unusual to spend an hour or more trying shoes on a customer to find the absolute silver-slipper fit. One 'customer' I'd personally devoted a couple hours to finding the perfect shoe and fit stated he "wants to think about it". Translation- "Now that you've so utterly selflessly devoted a couple hours to helping me find the right shoe and size, I'm gonna save a few bucks buying online." 

When (the next week) that 'customer' brought in the shoes he bought online wanting me to trade for a half-size (European) different, I told him to get the hell out of my store, and never come back!

Last week I went into a recently re-opened gun store and bought a used rifle scope from a display on the customer side of the counter. After paying for it, I asked the (same) 'salesman' if I could come behind the counter to look over a much larger display of dozens of used scopes. He said, "No, customers aren't allowed behind the counter"; this despite the owners and managers always allowed it. So rather than protesting in order to SPEND MORE MONEY, I simply replied, "Okay, have a nice day", turned my back to him, and left. Hopefully that idiot is paid commission on sales.


 
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i bought a Steyr Pro X from the only U.S. dealer a couple months ago. two weeks ago i sent an email with a simple technical question to them. no response. i will not go there again.

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Interesting. I had the opposite experience. I bought a Steyr LP50 HP on this forum about 5weeks ago. I emailed the Steyr dealer with a couple of questions. They responded that their Technician was out but that he would get back to me when he returned. Two weeks later he called me, answered all of my question and made some other helpful suggestions. I was pretty pleased and if/when I do make my choice on a new semi-auto high end gun the Steyr ProX is definitely in the running.



How do you like the gun by the way, apart from the experience with the dealer?
 
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I understand what everyone is saying but I had never contacted the vendors before. This was initial contact with just the question about a product and waited over a week and purchased from another vendor when they answered my question. 
For the other vendor, which I have heard of, didn't want to deal with a me or my group. Could be he didn't have time or maybe he was worried that we wouldn't purchase his inventory but we will never know because the opportunity was never given. The vendor sells different brands of rifles but I sent the group to other vendors I had purchased from online. I was trying to shop local and to be able to have local service if there were issues.
My group is disabled veterans and we weren't looking for any handouts or freebies of any kind. You are right when you say there are other vendors but there are none near where I live unless your driving over an hour away. We ordered from multiple vendors and have been happy. From FX, Hatsan, Air Force and many other brands were purchased and some are still in the process.

We got it together. The post was to say why would I spend my money where I haven't been replied too or ignored. I should have really stated that this was the first and only contact with the vendors and I wasn't asking for anything but to answer a question on whether an item would work on my rifle. I wouldn't purchase if I wasn't sure and if the vendor can't answer I can't be sure it will work. Based on not responding how would the vendor handle a situation where something needed warranty.

@ChrisIs, I love my rifles but none came from either vendor. I wouldn't spend my money anywhere that treats me poorly. 
I surely wasn't trying to get those that at one point in their career owned or worked as a vendor upset but if a customer asked you a question you would answer it and if you had the opportunity to possibly make a few thousand dollars in sales at one time would say let me show you what I have...
 
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Here is what I know,be humble.Here is what I know and studied,negative customer feedback can help kill a business,it used to take 5to 7 positive feedbacks to negate a negative one.

I must have bee lucky as I have been able to talk to owners and CEO of a few large companies,it was great and made me fill "special" most of these companies are Not air gun related ,though I have talk to JM and listened to him complain about customers wanted things he could not produce,sound like it hurt his feelings because if he could he would have......

There are more asshole customers than business,FACT;That said all people should be treat with respect and thought of as "Positive Feedback".

Remembering the great experience I have had makes me feel special and I hope that could be the case for all.....Be Humble,that has worked for me....even when I feel like exploding,LOL.

A word out to Nikon,I asked for some information about their products,they were in New York,I am in the Bay Area...I got all the catalogs Nikon had.......the Next Day!!!! special delivery.....I will never forget that.....

Sorry I got off the subject.

I see a lot of people complaining about "service",as a customer we should expect it ;when you ask for someone to sponsor you that is a completely different thing.

A persons attitude is a reflection,ask yourself what you see.I am speaking to All off you.


 
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It’s everywhere, customer service just isnt there anymore, quality control either. I will always try to buy older or vintage when people took pride in manufacturing.

when i do call I’m pressing buttons and being transferred all over, rarely do talk to a human, then when you do, its someone with such a strong accent you cant understand them, and they don't you.

i think its so you get frustrated and hang up so they don't have to deal with you. So I know where your coming from OP
 
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Over the past couple of years I have seen and dealt with a decline in customer service. This is in reference to asking simple questions and either never receiving a response or getting little to know help.

I have dealt with small to large companies and can't believe the business would expect me to spend my money with them. I have seen post from many folks which try and give excuses for piss poor customer service because they have had a great experience with the person/company.

This isn't bashing anyone in particular but of late I have seen some responses that just make me shake my head. I reached out to a vendor about having a local meet for a group of veterans but quickly was told my shop is only online and I don't have the time. Back to the title Why Would I encourage any of my friends to deal with that vendor ever! 
I understand everyone's busy but if this is your business and you don't have time for it also means you don't have time for service or anything else.

I have reached out to multiple vendors by way of their contact forms and still haven't heard back from them and this goes back to posts from others stating they are the best people/person to work with but..... There shouldn't be a but when dealing with thousands of dollars and I don't subscribe to deal with it and pay me.

I search high and low for products and even if certain vendors have an item in stock I refuse to purchase from them for poor customer service. We each have our own experiences and just because you had a great one doesn't mean everyone else did. Also, why is it that those which had a good experience take offense because someone else didn't have such an experience. 
I truly appreciate everyone's words and actually like we have different opinions but the expression of those opinions at times isn't in a conducive manner. We all have different experiences and each one is valid...
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Unfortunately I’m glad to see someone broach the topic. I was thinking about creating a similar post this morning. Since the pandemic customer service has really taken a dive. I don’t know if companies are dealing with increased demand, difficulty getting people to come to work, influx in hiring coupled with poor training, or what. Whatever the case this is a serious issue. If someone takes offense by you sharing an unpleasant experience with a company that’s their problem.


The representatives on the other end of the phone have bad days just as we do. At times some of us as customers can misdirect our frustrations. What I think is helpful is to write down the name of the representative and the date you spoke with them. If you’ve had a good experience with the company or they come highly recommended perhaps the issue can be resolved by simply speaking to management about it. Then again, our individual approaches are a mater of preference. Hopefully these companies aren’t being judged based upon singular experiences unless the offenses committed are particularly egregious. 


Another thing is that I think so many of us are old enough to remember when phone etiquette was a thing as well as the value of customer service. I don’t know what parents and companies are teaching some of these kids nowadays. 
 
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A couple of years ago I called a company that I will leave nameless, to order parts. This was on a Monday right after they opened. I knew the company policy was to only ship on Wednesdays so I asked the lady if my parts would ship this week. She replied "what did you say" in a tone as if she was somewhat offended by my question. I asked again stating that since you only ship on Wednesdays and today is Monday, will you ship my parts this week? She said that her company was very busy and had to ship about 30 orders per week so she didn't know if my order would make it this week. It did not.

I'm thinking 30 orders should go out by lunch time.

When I mentioned this transaction on the forum, so many were offended because they thought the company was doing me a favor by allowing me to buy their product and that I should be thankful I got parts no matter how long it took.

I've never understood this train of thought from either party.
 
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Heavy Impact,

Next time order from Krale, in the Netherlands. I placed my first order with Krale (for an air pistol) on a Monday, and the package was IN MY HANDS that Wednesday! My next package from Krale was in my hands three days after ordering, and the longest took four days. I don't know how they do it, but seriously doubt they have American employees!

By the way, their prices are often great enough to more than offset a bit higher shipping cost. Example- After purchasing my Ataman AP16 (Standard length) from a U.S. source and loving it so much I wanted to also get a Compact barrel, shroud and chamber-cylinder for it, not only could I not locate those items on the U.S. dealer's (freshly "updated") website without phone support, but the conversion parts were hideously expensive. 

Upon checking the Krale site I found I could get all the parts from them for the price of just the barrel and shroud domestically. In other words, for about 60% of the price from the domestic source. Even including international shipping from Krale, I saved about 30%. Email communication is not only trouble-free (in English), but extremely responsive.

AP16 set.1625159128.jpg
 
 
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Heavy Impact,

Next time order from Krale, in the Netherlands. I placed my first order with Krale (for an air pistol) on a Monday, and the package was IN MY HANDS that Wednesday! My next package from Krale was in my hands three days after ordering, and the longest took four days. I don't know how they do it, but seriously doubt they have American employees!

By the way, their prices are often great enough to more than offset a bit higher shipping cost. Example- After purchasing my Ataman AP16 (Standard length) from a U.S. source and loving it so much I wanted to also get a Compact barrel, shroud and chamber-cylinder for it, not only could I not locate those items on the U.S. dealer's (freshly "updated") website without phone support, but the conversion parts were hideously expensive. 

Upon checking the Krale site I found I could get all the parts from them for the price of just the barrel and shroud domestically. In other words, for about 60% of the price from the domestic source. Even including international shipping from Krale, I saved about 30%. Email communication is not only trouble-free (in English), but extremely responsive.
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I purchase from all over the world. I once needed a replacement control board for my Li-ion battery welder and managed to make contact with the only greed free lady in China. I told her I need it as soon as possible and had it in my hands the next morning by Fedex. She charged me $7 total.

The airgun manufacturer I spoke of earlier has stopped it's dealers across the pond from making their US counterparts look bad. They won't allow them to ship certain parts to the USA. Rather than helping their customers they just helped themselves.
 
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