Why would I?

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ram2jeep

ram2jeep

Member
Jan 24, 2019
954
339
MA, United States
Over the past couple of years I have seen and dealt with a decline in customer service. This is in reference to asking simple questions and either never receiving a response or getting little to know help.

I have dealt with small to large companies and can't believe the business would expect me to spend my money with them. I have seen post from many folks which try and give excuses for piss poor customer service because they have had a great experience with the person/company.

This isn't bashing anyone in particular but of late I have seen some responses that just make me shake my head. I reached out to a vendor about having a local meet for a group of veterans but quickly was told my shop is only online and I don't have the time. Back to the title Why Would I encourage any of my friends to deal with that vendor ever! 
I understand everyone's busy but if this is your business and you don't have time for it also means you don't have time for service or anything else.

I have reached out to multiple vendors by way of their contact forms and still haven't heard back from them and this goes back to posts from others stating they are the best people/person to work with but..... There shouldn't be a but when dealing with thousands of dollars and I don't subscribe to deal with it and pay me.

I search high and low for products and even if certain vendors have an item in stock I refuse to purchase from them for poor customer service. We each have our own experiences and just because you had a great one doesn't mean everyone else did. Also, why is it that those which had a good experience take offense because someone else didn't have such an experience. 
I truly appreciate everyone's words and actually like we have different opinions but the expression of those opinions at times isn't in a conducive manner. We all have different experiences and each one is valid...
 
In my former life I worked for my family's retail shop. We were bombarded with requests for "sponsorship" and donations all year round.

Hey fella, those "freebies" you are asking for are not free. I gotta pay for them before I give them away for nuttin. You need to see the challenge from the other side of the equation.

Why would you complain that the "freebie" you so politely ask for is not delivered to your grubby hands?? You got what you paid for, Imho.

One place you might be able to improve your projected image is ... Don't start your argument by running down piss poor customer service and then ask for freebies. Kinda shot yourself in the leg on that one.


 
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In my former life I worked for my family's retail shop. We were bombarded with requests for "sponsorship" and donations all year round.

Hey fella, those "freebies" you are asking for are not free. I gotta pay for them before I give them away for nuttin. You need to see the challenge from the other side of the equation.

Why would you complain that the "freebie" you so politely ask for is not delivered to your grubby hands?? You got what you paid for, Imho.

One place you might be able to improve your projected image is ... Don't start your argument by running down piss poor customer service and then ask for freebies. Kinda shot yourself in the leg on that one.

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I'm sorry you misunderstood, we were all paying and never once in the above post was Free mentioned. Maybe I didn't put that in there but again did you see the word(s) free anywhere. Seems like I was saying you just made my point. You took it to your personal experience for people asking for Freebies when we wanted to see the products so they could purchase. Gotta read and not assume again FREE was not and never was on the table. I for one pay and that's why I wouldn't buy from someone that has that kind of response.

So can you please show me where I asked for free merchandise! Read through my long post again and see where it said local meet not local Free as you stated...

Did you reply to the right post or were you giving an example of the vendors perspective? Not sure what you got out my post but FREE/SPONSORSHIP weren't even in the post...
 
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I’m not advocating for or against any vendors. Overall service has declined in 2020 across the board. Now theoretically service and supply should be at or close to normal by end of September. Manufacturing and transportation ramping back up. I would think any vendors that fail to raise their services back to levels of excellence will go under. Customer patience is waning. Soon it will come to an end. That’s the time I will render judgement. 
 
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Yup it's crying shame, not only here it is everywhere. I've been watching the degradation for 40+ yrs. Just recently this week I wanted to buy a said springer,the only place that I know of that had 1 EFFD me over so hard that I had to decline. They could care less for there is hundreds more in line to replace my piddly spending. Rant over!
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Not a rant but your experience and even though you may have wanted that item why would you spend your hard earned dollars somewhere that doesn't appreciate you. 
 
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I truly appreciate everyone's words and actually like we have different opinions but the expression of those opinions at times isn't in a conducive manner. We all have different experiences and each one is valid…

Untill the other person does not agree with you. Typical of a person who braggs about being "open to everyone"

Your own reading comprehension lacks. The middle riff was not addressed to you. Your name here is Ram2jeep...not "fella". That was purposely left indeterminate to separate you from the "fella."

Before your go pointing your finger at other people, check where your other three fingers are pointing (hint, right back at you).
 
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I’m not advocating for or against any vendors. Overall service has declined in 2020 across the board. Now theoretically service and supply should be at or close to normal by end of September. Manufacturing and transportation ramping back up. I would think any vendors that fail to raise their services back to levels of excellence will go under. Customer patience is waning. Soon it will come to an end. That’s the time I will render judgement.
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This wasn't about stock issues but rather vendors contacting you back when you ask specific questions about product's. I fully understand shortage issues but that doesn't translate into poor responses or just buy it from me. Thank you for your reply but again, I get supply shortages as I waited for my M3 and various other items. I chose to wait with my vendors because the communication was good and they let me know, as best they could, on time frames. Now if they had not replied or gotten back to me, order canceled...
 
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I believe that I'm a lot older than most people here; I grew up in 1950's. Customer service was much better then because most times you were dealing directly with the owner, and their businesses success depended on repeat customers and word of mouth advertising. Most of the sales people back then worked on commission so their income depended on your satisfaction and that you'd return to buy from them. There are many advantages in the modern world but good customer service isn't one of them.

Most of the brick and mortar privately owned stores have been driven out of business by the major retailers, so now if you have an issue, you are dealing with hourly employees and corporate policy.
 
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I truly appreciate everyone's words and actually like we have different opinions but the expression of those opinions at times isn't in a conducive manner. We all have different experiences and each one is valid…

Untill the other person does not agree with you. Typical of a person who braggs about being "open to everyone"

Your own reading comprehension lacks. The middle riff was not addressed to you. Your name here is Ram2jeep...not "fella". That was purposely left indeterminate to separate you from the "fella."

Before your go pointing your finger at other people, check where your other three fingers are pointing (hint, right back at you).
Click to expand...

So what was your response too? I'm confused because there was nothing for you to agree with about free or sponsorship. You started speaking about your family business and people wanting freebies and sponsorship so how did that relate to what I was articulating?
 
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thats not been my experience .. i think one thing people need to realize is that if you come at a customer service rep whining and blah blah you suck attitude your getting ignored .. keep it simple courteous and direct and they almost always deal with you .. there are exceptions, and im sure its possible to have bad luck and run into several really bad scenes, but im not going to sum it all up that things are crp myself ..
 
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In the examples I was showing were asking questions about a product; never purchased from the vendor. This is first contact and trying to get a response or reply. The other example was trying to get a vendor to showcase their products so a group could purchase items from them.

I fully understand and would not approach a customer service representative with your service is terrible now help me. I would however not purchase items from the vendor which ignored my emails/texts/phone calls. 
Asking a question for the very first time is not whining or blah blah it's trying to get a response or answers before you spend money. If you don't get an answer, I wouldn't spend my money with that vendor.
 
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Some of the posts to this thread remind me of two rules I used in electronic communications before I retired. One, proof read every email. Two, if it is a back and forth discussion, save it, proof it again in 10 or 15 minutes. After that second reading, I pressed Delete as much as Send. A public forum adds the potential risk of showing the world that I've made an ass of myself, not to say others here would ever do such a thing.
 
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I believe that it's good to give people your honest feedback so they can make improvements or stay the course if customers are happy. This can cause an argument on the forum though because the trend now is to be offended for others, even though they are not offended themselves. It's a strange new world we're living in where most things that used to be right are now wrong and most wrongs are now right. I agree with ram2jeep that we should vote with our money.
 
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This is so frustrating it's really got me angry.

In the modern history of customer service there have been a handful of major turning points that have been critical to the decline in customer service. (AOL, "keep paying us for zero connectivity for months on end with zero way to contact or cancel" was a HUGE turning point, the Circuit City middle management reshuffle and policy changes is a text book case studied by many .. etc.)

The domino effect of the covid world we live in is the latest, and looks to be one of the biggest downturns. What's going on with vendors, Southwest, etc. just leaving customers in some cases literally stranded,.

I have always and will continue to shop where i am taken care of. Since getting back into airgunning, there have been some doozies, and there are a number of vendors that i will no longer give any time of day.
 
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Ram2jeep,

What were you trying to buy brand wise? Can you be a little more specific? In most cases, there are numerous vendors selling the same products across the USA and abroad. If this is airgun related, it seems that there are at least 5 real solid vendors to buy from mentioned on this site and without knowing specifics it's hard to give an opinion. Customers can be very demanding and sometimes downright nasty. I am not from the camp that believes the customer is always right. If the customer is being reasonable and courteous then yes they are always right as long as the terms of buying and selling are laid out and specific. But there are many people who just feel entitled and no matter what you do, it's just not enough. I also agree with you in regards to no responses from emails or voicemails. In this day in age I find it unacceptable because just about everyone has access to both via their smart phones. Some just choose to ignore them. I would just wait a day and if I got no response, move on to the next guy. 
 
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