Why can’t I get my NEW FX Independence fixed!!

Forums Dealer & Manufacturer Feedback Why can’t I get my NEW FX Independence fixed!!

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    bowdog
    Participant
    Member

    After months of shopping & comparing I finally decided that a FX Independence would suit my needs. I ordered it from Airguns of Arizona on 7/10/2017 it arrived soon after and I was not disappointed in its accuracy. My problem started about the third time I pumped it up. It would lock up and you could bearly close the pump handle and when you went to open the it would want to fly out of your hand. I called Airguns of Arizona and was told perhaps I was putting to much air in it, which was not the case. I wanted it fixed because when it worked it worked so well. I was told I would have to send it to Wilmington NC where the repair center is, so I sent it, they received it on 12/18/2017 and have not got it back yet.  

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    223coyote
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    did you hear anything yet?

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    bowdog
    Participant
    Member

    I have not heard anything yet,I will call the service center in Wilmington next week. I call every two weeks so my name does not get forgotten. I would like to say that the tec. Ernest Rowe has always been polite to me on the phone, and sense I made my living in maintenance I to have told people that the parts aren’t in yet .

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    bowdog
    Participant
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    I got a call today from the service center that the parts came in, so I will be getting my gun back soon! I am so relieved.

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    HighAltAir
    Participant
    Member

    The flow of parts from FX EU is almost non existence most likely they had to take apart a new gun for parts to fix yours. I have been waiting for parts since 12/07/17  and still do not have all of them. Thy did take some of them  from a new Wildcat mk1 ant them last month. I paid for my parts to boot. I suppose a lemon law is needed for pellet gun made over in Eurpe, and else where.
    CH

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    eodman
    Participant
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    I owned a gun shop and gunsmithing business for over 25 years and retired 5 years ago. I was the warranty center for Uberti Arms on the west coast. Sometimes I had to wait for 2 to 3 months for parts. Maria Uberti who ran the US operation would bring them back in her personal baggage when she would come back from a family visit. The Europeans work on a different time table compared to the US.
    ​I learned that you can’t rush them but they do come thru and they do care. After Ernest works on your gun you will be so happy the way it shoots you will forget how long it took.

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    HighAltAir
    Participant
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    My Granny, God rest her soul. Used to spoon feed us kids caster oil for every thing from a stub toe to the chicken pocks. It tasted like crap then and it still does. I don’t buy caster oil at all far as I know not many do. If I don’t like some thing I don’t buy it. Don’t try to sell me caster oil, as an excuse.
    ch

    • This reply was modified 3 months ago by HighAltAir.
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    toku58
    Participant
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    I would say even if the parts take a long time? FX US should try and build a better track record for service and communication.

    How hard is it to give the guy updates on the status of his gun?
    Don’t keep customers in the dark and blame parts!
    Parts have nothing to do with Communication!!
    And if parts are a Problem??
    Maybe they need to consider a loaner program?! (If a gun repair will take a long time) That way customers who spend good money for a working gun can have some type of shooter until their gun gets repaired?!

    Now that would be good customer service!

    After all it’s not the customers fault that parts take so long to arrive!
     

    • This reply was modified 3 months ago by toku58.
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    RidinLou
    Participant
    Member

    If they are lagging that far behind getting parts, they likely have enough of a backlog that they can’t spend the time it would take to do an update to each of the folks that had guns in for repair.
    Not “much punkin” for that level of airgun

    • This reply was modified 3 months ago by RidinLou.
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