What is up with Shoebox Compressors?

Forums Air Tanks, Pumps, Compressors, & Filters What is up with Shoebox Compressors?

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    TheIceman
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    Does anybody know if Shoebox Compressors is still operating? I ordered a F10 about a month and a half ago. Sent in the required authorization paperwork. After about ten days, I emailed them to enquire about the status of my order. The next day, I was checking my bank account, and noticed they had refunded my money a few days earlier. I emailed them asking why this happened. I never got a single response. Not to my original email nor the second one asking why my order was cancelled. Fast forward to this week. I tried again. I ordered directly from their website. I completed and emailed the form back to the specified email address. Next day, I get a second request for the forms, as if they hadn't received them. I dutifully send the forms again. Now, today, I get home to find a third, and final, request for the forms. Of course, I sent them again, but this isn't looking good. Does anybody know another way to get hold of them, beside the email address ([email protected])? This is getting frustrating, to say the least.

    James

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    Brian10956
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    I don’t know for sure but based on your experience and with the advent of cheap compressors I think the shoebox went the way of the buggy whip. If you do find one with a reseller get whatever rebuild parts that may be needed. You could also look at the Altaros booster as I think they are still up and running.y

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    kayaker
    Participant
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    I was going to ask the same question don't see them listed at airtanksforsale anymore either , their useless without rebuild parts . If I have time tomorrow I'll call joe to see what's up. I hate when you have to email a company to buy something or ask a question . Just give a phone #  butt my old school is about out these days . Theiceman I looked at that site a couple weeks ago & wanted one bad but with no phone # for a contact I considered them SOL for a sale – price was only I think $500 .   Darell

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    hitech
    Participant
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    I bought one about  5-6 weeks ago and had no issues with my order.  Carol communicated with me immediately and there were no problems at all.  Sorry to see that you are having issues.

    • This reply was modified 4 months ago by hitech.
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    ChuckInOhio
    Participant
    Member

    Literally just a few posts down from this one in the forum:

    https://www.airgunnation.com/topic/shoebox-f10-help/

    Guy just ordered his and it showed up.

    I’ve sent them a few emails the past week asking about the F10 and have gotten responses within a day or so. Not sure what you’re running into. 

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    TheIceman
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    ChuckInOhio

    Literally just a few posts down from this one in the forum:

    https://www.airgunnation.com/topic/shoebox-f10-help/

    Guy just ordered his and it showed up.

    I’ve sent them a few emails the past week asking about the F10 and have gotten responses within a day or so. Not sure what you’re running into. 

    Chuck,

         I got to thinking, and wondered if it might have to do with my email service, Spectrum. So, for kicks and grins I sent another email from my Google email account. Maybe this one will get through.

    James

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    kcatx
    Participant
    Member

    I just bought one May 20th– no problems at all.

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    larspawn
    Participant
    Member

    I bought one a couple months ago.  Carol resounded quickly to each email. I had a prob with the bleed knob and she took care of it immediately. 

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    ChuckInOhio
    Participant
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    TheIceman

    Chuck,

         I got to thinking, and wondered if it might have to do with my email service, Spectrum. So, for kicks and grins I sent another email from my Google email account. Maybe this one will get through.

    James

    Good to go, let us know how it works out. 

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    TheIceman
    Participant
    Member

    Mystery solved! I checked my email this morning, and viola! I had a message from Carol at Shoebox that was sent to me last night. It would appear that my emails from Spectrum (previously known as Time Warner Cable) were not going through. My compressor will be on the way shortly! Many thanks to all of you who responded. Without hearing your stories of quick email communications, I would have leaned towards suspecting bad customer service. Instead, ya'll made me think of trying a different way of communicating to see if that was the issue. I've heard of crowd-funding, but this is my first case of crowd-solving! 

    James

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    ChuckInOhio
    Participant
    Member

    Glad it worked out, especially since I’m planning on ordering one shortly. 

    People helping people man, people helping people…

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    Jonnie
    Participant
    Member

    The F10 is an excellent compressor with great support. I wouldn't have anything else for my needs.

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    Deleted Account

    I hope you apologize to Tom and Caroline…

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    TheIceman
    Participant
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    FrankinFairfield

    I hope you apologize to Tom and Caroline…

    Apologize for what? If you go over my (unedited) posts, you will find that I asked if anybody knew if Shoebox was still in business, and explained what had happened to me. I made no disparaging comments about Shoebox or anybody that works there. I did state that it was a frustrating experience, but did not blame it on them. I simply asked for help and information in an attempt to resolve the issue I was having. I don't know why they were not seeing my emails. My email server says they were delivered. Maybe they have a filter on incoming email they are not aware of. I don't really care, now that I have established communication with them on a separate email account. I will leave this thread open, and when my compressor arrives, I will be happy to give a final report. 

    James

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