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What is up FX USA

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Hi Allen, 

Your order was created on 01-06-21. Unfortunately, we had an unexpected delay last week, and with COVID we are receiving less than normal USPS pick-ups on items being shipped. But for these instances we let all customers know they might expect to wait up to 7 - 10 business days for orders to be shipped and we have still met that timeline. We have ensured that your order was shipped this morning and you did receive an email earlier today with an update on your invoice from our customer service. 

Regards, 
FX Airguns USA
 
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This COVID 19 is allowing company's to deliberately drag their feet! In my case I can't get them to even me call back. My Crown needs warranty work but it appears us buying their guns is way more important than servicing them. The last time I dealt with them I asked for a part to repair a gun. Took 2 days off for a 4 day weekend to hunt? they shipped to the wrong address. So my hopes are not real high. Hatsan is worse I will start a topic on them.

Dennis
 
Upvote 0
This COVID 19 is allowing company's to deliberately drag their feet! In my case I can't get them to even me call back. My Crown needs warranty work but it appears us buying their guns is way more important than servicing them. The last time I dealt with them I asked for a part to repair a gun. Took 2 days off for a 4 day weekend to hunt? they shipped to the wrong address. So my hopes are not real high. Hatsan is worse I will start a topic on them.

Dennis
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Hi 2D1C, 

Please check your e-mail, you were sent an e-mail after Melissa and Kayla spoke with you on the phone yesterday. We just got your DM with contact information and someone will be reaching out to you during our working hours as soon as possible to get everything straightened out. 

Regards,

FX Airguns USA
 
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