Short story about a buying experience at Dvor.com. I bought a new Hawke scope from Dvor and got a good deal. The scope shipped and arrived at my home well packaged and in a timely manner on Thursday 9/24. Unfortunately when I opened the package things went downhill rapidly. The Hawke box was not wrapped in cellophane (like every other new Hawke scope I have bought) and there was a bar code label on the box that was not applied by Hawke. I opened the box to find a scope that I suspect was a return or demo because it was obviously not new. The scope has very obvious ‘ring marks’ and ‘ring dents’ from being installed, the cover for the battery is scratched and dinged where it looks like someone used pliers to get it off, the turrets are not optically centered as they should be from the factory and of course the scope box was not wrapped in cellophane. I immediately called the Dvor customer service number and got a recording saying that they are overwhelmed with business and calls and everything else so please be patient. The phone system put me into voice mail even though the recording states that voice mails WILL NOT be returned (that’s convenient). I left a voice mail anyway with all of my contact information and a brief description of my problem. Then I went to their online contact form and wrote a paragraph detailing all of the information, told them I would be happy to send them photos of everything, left all of my contact info and order number. Then I waited, and waited, and waited. Finally a week later (Thursday 10/1) I get some form Email back simply restating their return policy. Nothing to address the fact that they sent me a used scope when I paid for a new one. So, why don’t I just return the scope I am not happy with? Dvor has a return policy that is not what most of us would consider user friendly. No exchanges, no refunds, you will get store credit only. Even if they completely misrepresent by sending you a used product when you paid for a new product. Another problem is their return policy states;
Unfortunately, Dvor is unable to accept returns, at any time, for the following:
If I was to return this scope and someone inspected it carefully they would deny my return eligibility due to the fact that the scope is clearly “installed goods”. The reason it is installed goods is because that is what they sent me, previously installed goods!
Here are a couple of photos.
Unfortunately, Dvor is unable to accept returns, at any time, for the following:
- Installed goods
If I was to return this scope and someone inspected it carefully they would deny my return eligibility due to the fact that the scope is clearly “installed goods”. The reason it is installed goods is because that is what they sent me, previously installed goods!
Here are a couple of photos.
