I had posted my experience regarding a purchase from Utah Airguns earlier today and how I was treated by an employee. I WAS extremely disappointed with how they treated me and handled the situation. I understand as a business owner myself that it’s not always easy to convey your message and enthusiasm that you have for your company and the standards that you hold as an owner regarding customer service to your employees. I was contacted today by Austin one of the owners of Utah Airguns. He first said that he is not calling to make any excuses for how I was treated or what was done . He just wanted to make things right . It’s not easy to except the short comings as a company and the mistakes your employees may make along the way when you are a new company but he was a champion in doing just that . He listened to my side , he actually LISTENED . He was professional in every way not at all , not even once condescending . He was genuinely concerned about what happened and how I was treated and what he could do to make things right . I could see the passion for the Airgun community and the standards that he holds dear to him regarding customer service. I can say without any hesitation that I would absolutely recommend Utah Airguns as a place to go to purchase your Airguns and accessories. My experience with Austin and how he handled it was outstanding to say the least . He is an owner that cares about his company and his companies good name . Austin absolutely completely resolved the issue . Utah Airguns has earned back my business . What a great owner !! Great job Austin !!
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Utah Airguns owner Austin is above reproach
- Thread starter zerox69
- Start date
Oh ok, I was just going off what said to me and my wife on voicemail and over the phone . He is a great guy . 
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Austin took care of my problem 2 days ago I was the one who had been going off a bout my order of aeron stock. Austin jumped in took care of it. BAAM !!! Utah airguns. Still has my business.Go guys
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Yes, I can tell you from experience that Austin has the correct mindset as an owner . Very respectful and professional. Above and beyond. He truly understands and appreciates customers spending their money with his company and appreciates the customer. Have not had the pleasure of meeting Justin . If he’s anything like Austin then they are definitely on the right path and headed for success . Great company! Great owners !
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Austin is a great guy to deal with, and just a good dude . I had a small equipment issue at EBR last year and he shut down what he was doing to help me get my gun up and running . It's obvious after spending time around Austin and Justin they are in the right track to long term success ! Treat folks well , make any issues after the sale right . That's what leads to repeat loyal customers. They got a great group of folks up there
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Yes, Utah Airguns owners are awesome . They understand the power and need of repeat business and satisfied customers. It says a lot when the owner stops what their doing for just an ordinary person and doesn’t care about who the person is or their status, if their a customer then let’s help them. Good ownership.
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