UPS Claims

Forums General Discussion UPS Claims

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    Tominco
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    What a tedious process!
    I recently had to experience this exercise when I had a package delivered that was damaged. This is why I save everything including insured shipping receipts until the package is delivered A-ok. 
    If you have to go through this process, and I pray you don’t, get ready for a lot of back and forth phone calls and fax machines. It’s very surprising to me that in 2016 A.D. a worldwide company such as UPS would not have an Email process set up for this with phone, fax, and (god forbid) mail being used as a backup. This made the whole process more painful than it had to be.  
    Additionally, I was dealing with a shipper that had their “Head shoved so far up their behind that I don’t think surgery would be successful in removing it!” That’s a direct quote from a phone call I had with UPS. 
    Overall, UPS was easy to deal with and stuck to their projected times pretty well but, being forced to use fax and phone really made it more frustrating than it needed to be. Obviously, the “head up the behind” shipper made everything as difficult, confusing, and time consuming as possible. It really all boils down to the owner/manager of the store making things as restrictive and difficult as possible. The employee always did her best to be nice and get the answers I was looking for.
    I did end up getting my claim paid. I had to go to the shipper to pick it up (long story with SCAM written all over it). Here’s an example of what I was dealing with the day I got my check…
    I walk in and get told “Just so you know, I’m only half open today.” This was from the store owner/manager. I look behind me and see the open/closed sign displaying “open” not “1/2 open”! Then I’m told that I may have to come back another day. Well, I wasn’t having any of that. Before I know it, I’M rummaging through an employees desk looking for my claim paperwork! Really? They don’t have a file for UPS claims? This po-dunk little hole in the wall place can’t possibly have that many claims to deal with that they wouldn’t have room to put them all in one file folder. Then it was, “well, I have to go to the bank so, you’ll have to leave and come back in about 45 minutes. I have to deposit the check before I can write one for you.” The bank is, literally, a 5 minute WALK away. An hour later, I finally get handed a check for the full amount. But, I’m told not to deposit it for a few days. Seriously!?! It’s not like it’s a check for thousands of dollars, that I could understand. It’s less than 500 bucks!
    I wish I could express to you all the dirty looks and long sighs that I had to tolerate with this place, all from the owner/manager. No wonder she goes through so many employees so quickly. I stopped in a few days ago to pick up a box to ship something out. The employee that WAS as helpful as she could be was there. She has always been nice and tried her best to be as helpful as she can be, regardless of the lack of training and restrictions put in place on her by the owner. I walked over, shook her hand, and personally thanked her for helping me. It wasn’t until I turned around to leave that I saw the store owner/manager sitting there with that same old nasty scowl on her face. I almost busted out laughing before I got out the door! Enjoy your hole, troll! 

    UPS – Please get with the times and use Email for at least PART of this process. 
    Business Connection – Go out of business. 

    It’s not like me to be negative like this. I really just wanted to put this out there to remind you all to pack the stuff your shipping very well! Shipping is expensive and when you have to go through such a process, it really makes you feel like you should be getting paid on top of the claim money. 
    Happy Shipping!
    Tom

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    Goodtogo
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    Just shows Tom that when you finally ship me that ol’ rifle with the rough stock it better be packed well. ;)

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    addertooth
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    Whew, I almost mis-read your title, you really dodged a bullet there; I thought you had said USPS, not UPS.   I went through a major adventure dealing with the USPS, which involved submitting the same claim 3 times.  The first two were rejected, the third time it was finally accepted (but for less than the optional insurance amount which I had paid extra for).  Given a choice, UPS would be higher on the food chain than USPS. 

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    linsfreak
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    I always set it up for a signature, that way I open box and check item.

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    LNielsen
    Participant
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    The letters UPS and words Claims, Box, Fragile, Do NOT Drop, Handel with Care…..on and on, do NOT go well together. Sorry to here about your agonizing ordeal with UPS.                                                                                                          
                                                                                                                  :(

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    osage
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    Be aware that ” the UPS Store” is a locally owned independent business and not the shipping giant. Sounds like that’s who you’re talking about.
    osage

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    zebra
    Participant
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    It’s odd that they wouldn’t invest in making the process for you to claim money from them more efficient and user friendly. If I didn’t know better, I might assume that they didn’t want to pay you money or something.

    I don’t know why but insurance for anything in America always feels like a scam and you don’t find out until it’s too late.

    I always ask myself, if these people selling me insurance refuse to pay for any reason, is there anyone with power to go to for help and if not, I consider the insurance to be worthless. 

    I think they rely on making the process a nightmare so most people will just give up. 

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    Tominco
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    “osage”Be aware that ” the UPS Store” is a locally owned independent business and not the shipping giant. Sounds like that’s who you’re talking about.
    osage

    
Yeah, they definitely made it much harder than it had to be. But, the UPS claims process is still a tedious one. Without the use of email, everything seems to take longer. 
    Tom

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    Tominco
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    “zebra”I think they rely on making the process a nightmare so most people will just give up. 

    
I had that thought many times along the way. 

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    tiptop
    Participant
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    Count yourself lucky that you got reimbursed at all.  9 times out of 10 UPS will claim inadequate packaging and refuse any payment at all.  I was told by a corporate UPS employee who I know that UPS really doesn’t want the business of individuals – they’d rather deal only with businesses.  Bulletproof packaging is the best insurance.

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    T3PRanch
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    I claim that last evening UPS spooked the Bobcat (feline not FX) that I was about to dispatch at 50 yards with a piece of lead weighing 25 grains placed into the cat’s right ear. :P I HATE that BROWN TRUCK!

    Thurmond

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    Tominco
    Participant
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    “T3PRanch”I claim that last evening UPS spooked the Bobcat (feline not FX) that I was about to dispatch at 50 yards with a piece of lead weighing 25 grains placed into the cat’s right ear. :P I HATE that BROWN TRUCK!

    Thurmond

    
HA! You don’t hate it when it’s got a long brown box in it for you! LOL :D

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    bltefft
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    Member

    UPS and CLAIMS – not!!!!

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    torgo
    Participant
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    I feel your pain. Just today they delivered my rifle to the wrong address. Don’t they even look at the address on the box? I called crosmam and confirmed the shipping address. It even needed a signature, I would have thought the guy signing for it would have said something like ” I don’t remember ordering a long skinny package”

    Now it’s wait time while they investigate and try to retrieve it.

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    torgo
    Participant
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    Ok, so about 2 hours after I call UPS to complain about my gun getting delivered to the wrong address, my UPS lady

    delivers my rifle.  ????

    Seems that they gave two packages the same tracking number so it looked like my package was delivered to the wrong address.

    I got the rifle and now I have to take back all the bad things I was saying about UPS.  

    Thx

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    Tominco
    Participant
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    Yeah, UPS is good, for the most part. They slip and “drive over a rifle” once and a while. But, that’s to be expected with such a large company doing such a large volume of business, mistakes happen. They really do need to get with the times and use this fancy new “electronic mail” thing that’s been out since, what… the 90’s? Does anyone have one of those “free AOL trial” discs kicking around that they could donate? 
    I do believe she’s out of uniform. But, that’s an entirely different topic!

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    bltefft
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