PDF guide to Troubleshooting the FX Impact

OK guys, just looking for a place to vent. I picked up a Impact .25 cal New years eve and had some clipping issues and accuracy with the shroud or end cap less than an hour after I had set it up. So I sent it back to AOA and the replaced the stackable shroud which was causing issues with clipping and sound, but didn't fix the accuracy issues at 50-75 yards. I recorded it and talk to AOA and told them it was spiraling which was the reason for the poor grouping. I was told, that I shouldn't worry about what the camera shows because all pellets with spiral or corkscrew in flight its normal. It gets better i told him that I've seen pellets shoot straight and some of the guys on the forum said that it could be the barrel, maybe it needs to be lapped or polish or even replaced. I was told i really shouldn't listen to the guys on the forum, some are pretty smart but most don't know much about airguns. I was pissed, but don't want to get on his bad side because i still want my poop fixed. So sending it back in to be polished. I know once i get the bugs worked out this gun will be great. As for the customer support at AOA, it maybe the last time i do business there.