Tried to order some JSB 10.34's on their website but my card wouldn't work on my end for some reason, contacted them using their site info, they called me back almost imeadately, I explained the issue and after my card failed again I asked if I could send a check which was agreed to, also their web site won't let you order more product than is on stock, I tried to order 10 tins the site would only let me order 8 all that was in stock, I received the order today and each tin was in it's own bubble wrap bag well packed! This was my first order with Trenier Outdoors but it won't be my last...Thanks Treiner!