Let me start by saying I'm a easy going guy and life is to short to get all fuzzed up. That being said. A few months back I bought a SWFA 20x mil scope from SWFA for a 25-50 yard bench gun. Didn't mount it until the other day. Scope is foggy. Unusable. So called SWFA to see about a return or replacement. Talked to the girl. Return policy is 10 days, so I have exceeded that. Talked to the Tec about repair or replacement. He said that model is discontinued so no replacement. Said that model was sensitive to light and I could try adding multiple sunshades. I had tried that with no results. Asked him to help me out, and what could be done. Best they would do was to trade for a 6 or 10 power that they still had. I really have no use for a 6 or 10 power, but better then nothing I guess. The more I think about it the more it's not worth the return frieght cost. In my experience SWFA does NOT stand behind their product and the people I talked to acted like I was bothering them. I will NEVER do business with them again. This has been my experience. Just a heads up sylvan
the worst service
- Thread starter Kitplanenut
- Start date
Give Wendy Bagby a call at SWFA. She's the Customer Service Accounts Manager.
Wendy took care of a return for me on a used scope that I bought here on AGN. Long story short, I sent it back, and within a week, SWFA sent me a brand new 3-15X42 FFP scope... not a refurb. Great service! Here's her contact info:
Wendy Bagby
Customer Service/ Accounting Manager
SWFA Outdoors
5840 E. US HWY 287
Midlothian, TX 76065
O:972-726-7348 F: 972-617-1647
[email protected]
Wendy took care of a return for me on a used scope that I bought here on AGN. Long story short, I sent it back, and within a week, SWFA sent me a brand new 3-15X42 FFP scope... not a refurb. Great service! Here's her contact info:
Wendy Bagby
Customer Service/ Accounting Manager
SWFA Outdoors
5840 E. US HWY 287
Midlothian, TX 76065
O:972-726-7348 F: 972-617-1647
[email protected]
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Funny you posted this because I emailed them this morning about whether the warranty on a swfa is transferable and they said yes so you could just sell the scope and next guy return it I guess .
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Thats a big 10-4 note to self never buy anything from anybody from Rhode Island
Seriously I Don't think rwsmike would screw anyone like that.Upvote 0
They show the 20X scope in stock, where do they say discontinued. I feel for you brother I hate that kind of treatment.
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I'm not saying sell it as mint but sell it with issues and buyer can return it or just exchange it for a different model then sell. Obvious if you sold it now you would have to give a big discount knowing it will go back .
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You guys are like little kids....I always describe anything I'm selling in its condition . Obvious this scope would be sold as broken but like a craftsman tool just return it ......still laughing at you guys for saying you wouldn't buy from me.
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SWFA claims to have a lifetime, transferable, no receipt required, no questions asked warranty.
You said the scope is "foggy". If the seals leaked, they should be able to repair it and fill it with nitrogen again.
If not, and it's a discontinued model, not much else they can do beyond offering an equivalent replacement.
You said the scope is "foggy". If the seals leaked, they should be able to repair it and fill it with nitrogen again.
If not, and it's a discontinued model, not much else they can do beyond offering an equivalent replacement.
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Read what you wrote again.
What else are we supposed to take away from a statement like that? It's not like everyone on this forum knows you personally. lol
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Oregun. Thanks for the info. Have not called Wendy yet, but will first of the week. Should have done my research on this scope, but looking around have found other posts noting problems with this model so not a new problem. Looked at their sight and they still have them for sale. Seems a little unethical to sell them with a known problem. Now I'm really not interested in trading for the same model, and Im sure not interested in adding $'s and trading for a more expensive model. Do not even feel like paying the cost to send it back to take a chance on a lesser model. Don't feel vary trusting. Will see what Wendy has to say, and report back. I'm not going to sell it knowing what I do now. So baring some outcome with SWFA it just goes in the dumpster. I've already replaced it with a new Leupold. Life is to short to get all fuzzed up. Just move on. Thanks all. Sylvan
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I hear ya... the 20x exit pupil was just too small for me and it seemed washed out under certain light conditions. I exchanged it for the 10x.
Good luck with the Leupy... I have one and hands down it's my favorite!
--Carl
Good luck with the Leupy... I have one and hands down it's my favorite!
--Carl
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Just an update. Talked to Wendy and other then replacing with another SWFA scope it was returned for a store credit. This works out to a satisfied resolution for me. sylvan
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I need to do this with my 20x. Its beyond bad in direct light. I set two guns up side by side. One with SWFA 20x fixed and the other with Athlon Argos 8-34. Its like having no vision and being able to see the stars. Wont be using SWFA in the future. Another scope into the crap bucket for garage sale. I have spent several thousand in last 2 yrs on glass and the Athlon is tough to beat. This is not about what everyone else has, I care what I have and this has been my first hand and wallet experience. Best of luck to all the SWFA users. Me not so much.
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