SWFA 10 X 42 Failure

I swear it popped out on It's own

UPDATE!!!!
I received the following three E mail yesterday!! Mark, I apologize for the delay. I have your return and it will be processed today. Once the replacement ships, you will get an email with the tracking number. Let me know if I can assist you with anything else. Have a great day! Regards, Wendy BagbyCustomer Service/ Accounting ManagerSWFA Outdoors5840 E. US HWY 287Midlothian, TX 76065O:972-726-7348 F: 972-617-1647[email protected] From: Mark A Young [[email protected]?] 
Sent: Thursday, April 19, 2018 11:41 AM
To: Customer Service <[email protected]>
Subject: Re: SWFA Order I returned this scope on 4/11/18 due to a total failure of the eyepiece falling out of the scope. Ups delivered it to SWFA on 4/12/18 @10:53 am signed by Terry. the return authorization number is 47279 I was hoping to have an answer by now or a repaired or replacement scope .

Wendy Bagby [email protected] [email protected] Mark Young,This is a copy of your Order Number: 921882.Item NumberDescriptionQty Ord.Qty Shp.Qty Bck.Expected BySS10X42MOASWFA SS 10x42 Tactical 30mm Riflescope MOA-Quad, 1/4 MOA Clicks, 15 MOA Revolution, Rear Focus1.000.000.00 If you need any further assistance, please contact our customer service department at (972)617-7056.Thank you for shopping SWFA.
Wendy Bagby [email protected] A Young [email protected] are very welcome. Wendy BagbyCustomer Service/ Accounting ManagerSWFA Outdoors5840 E. US HWY 287Midlothian, TX 76065O:972-726-7348 F: 972-617-1647[email protected] From: Mark A Young [[email protected]?] 
Sent: Wednesday, April 25, 2018 3:17 PM
To: Wendy Bagby <[email protected]>
Subject: Re: SWFA Order Thank You for the update not knowing really sucks Mark A Young Re: Order Number: 921882Mark:Your order 921882, was received 04/25/18 12:00:00 AM.Your order included the following items Totaling $299.95. Item Qty Qty Qty Expected 
Number Description Ord. Shp. Bck. By
---------- ------------------------------ -------- -------- -------- -------- 
SS10X42MOA SWFA SS 10x42 Tactical 30mm Ri 1.00 1.00 0.00 
flescope
MOA-Quad, 1/4 MOA Clicks, 15 M 
OA Revolution, Rear Focus Date Shipped Via 
04/25/18 UPS GROUND
Tracking Number: 1Z74181X0392769091 Thank you for allowing us to serve you. 
Remember, SWFA.com or call (972)SCOPE-IT, for all your Sporting Optic Needs.

SWFA sent replacement Scope slow but they came through! 1 day to delivery when I first bought the scope Outstanding! 2 weeks to replace it a little slow but still acceptable! Very Good Customer service! :yes: