Ordered a pistol kit, speed loader and some pellets. What showed up was a broken speed loader, everything in the "pistol kit" but the pistol... and a tin of pellets I never ordered. Emailed them 5 times - no response. Called, waited on hold for almost half an hour before having to hang up. Spoke with an employee over a chat messenger on their site - they told me to send an email or call, so I begged them just answer the phone or the Emails I've already sent. What is going on over there? The more I look into it the more I see this is how they treat all their customers who get bad shipments. Figured with all the articles and events they'd be on their game but seems like the business side of things doesn't care about customers at all. Had a pending order so I cancelled it, think it's AOA for now on. Sad because I shopped there almost exclusively for years but the first time I have to call them they don't care I'm missing a $120 pistol when the entire order was a pistol and maybe $60 in big bore pellets. Glad it happened now and not later, was eyeing the Attaman AP16, that's real money and by the way they don't even respond seems like I'd be just as screwed as I am now.
Can anyone let me know if there's a way to reach someone at Pyramid who actually cares? Think I've exhausted every avenue. Not happy they wont even return emails.
Maybe someone can fill us in on the inside story too, shopped there for years just fine. Now they cant fulfil a simple tiny order. New owners? Gas leak? Mole PPL? Gotta be something with management because I'm seeing others dealing with similar issues.
If this were my crew call me Montezuma cuz heads would be rolling down the pyramid steps.
Can anyone let me know if there's a way to reach someone at Pyramid who actually cares? Think I've exhausted every avenue. Not happy they wont even return emails.
Maybe someone can fill us in on the inside story too, shopped there for years just fine. Now they cant fulfil a simple tiny order. New owners? Gas leak? Mole PPL? Gotta be something with management because I'm seeing others dealing with similar issues.
If this were my crew call me Montezuma cuz heads would be rolling down the pyramid steps.