Real information re-Fx warranties and at least one popular mod

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djl62150

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Jan 28, 2017
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Pennyslvania, United States
It is surprising to me when I posted the question regarding warranty and modifications to an FX Wildcat Mk 2. Specifically, when we install a Huma regulator and/or plenum how or does it affect our warranty on the rifle.



Kayla at FxUSA explained it very simply in way that attests to the quality of FX warranties.



In the case of a Huma regulator/plenum:

Point 1 would be that you obviously no longer have a regulator that has a warranty from FX…Fair enough!



Point 2 would be that the rest of your warranty would be in tact UNLESS that part/installation or change made was directly the cause of a problem with your air rifle…Again, Fair enough!



When I posted the question yesterday, I certainly received a variety of answers and assumptions. I believed that as often as this is done…we should all be specifically aware of FX’s position. It likely would apply to many mods but it is always best to ask.



Their position, as far as I am concerned, could not be any more fair.



I hope this helps,



Dan
 
Yes, I remember going through this once with car modifications. Basically, as I remember, if you have an express, written warranty, the installation of after-market parts will not void the maker's responsibilities under the warranty. The exception, as stated by FX is, if the after-market part, or modification, caused the failure of something else. For example, if a combination of a different spring and high pressure regulator created pressure beyond the design limitation of the valve, then repair or replacement of the valve could be legitimately denied. 
 
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Yo, both of your assumptions have misstated reality. Your first one was no warranty because of non-OEM parts. That is clearly wrong.

"I have a couple of FX Wildcats that indeed do have self installed HUMAS and I had ASSUMED MY WARRANTIES ARE NO LONGER VALID SINCE THEY ARE NOT A FACTORY REPLACEMENT OEM PART." 

Secondly, why should they cover a leak produced by you during any self installation of OEM or non-OEM parts? Not an easy sell to blame the manufacturer.

"Good to know. They are not going to warranty any leak associated with every part factory or not touched during the self installs. Just like I assumed."

Your attitude does not match my experience with FX USA, when in doubt I have usually received the benefit of the doubt.

The value of this forum depends on helpful advice and information irregardless of our own issues.

Dan
 
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I think you are making a big deal out of absolutely nothing at all here. Fact is I have never needed to have any warranty done on any of my FX Wildcats due to the self installed HUMA Regulators. Thats why I ASSUMED they won't be covered and had not CONFIRMED it based on the FACT that I have never needed it AFTER THE FACT. I can pretty much figure out on how to fix whateveris broken since I am mechanically inclined and or ONLY have a good amount of common sense coming from a hobbyist gunsmithing background but im often just too lazy and just buy new guns instead or buy 2 or 3 of everything in case one breaks.
 
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Yes, I remember going through this once with car modifications. Basically, as I remember, if you have an express, written warranty, the installation of after-market parts will not void the maker's responsibilities under the warranty. The exception, as stated by FX is, if the after-market part, or modification, caused the failure of something else. For example, if a combination of a different spring and high pressure regulator created pressure beyond the design limitation of the valve, then repair or replacement of the valve could be legitimately denied.
Click to expand...

☝️ that!

IMO Does not matter the brand of the airgun, if you modify off specs any airgun internally and fails, then is not the companies fault (FX in this case), is yours, ergo no warranty should be applied (but is JMO) 
 
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I also worked at several. HANDS ON jobs that the bosses would never take CAN'T FIX or IMPOSSIBLE TO GET WORKING AGAIN as answers when doing emergency trouble call repairs. Often times couldn't go home till things were up and running and often times was forced to COMMON SENSE learn how to fix things on the spot which I really had no idea about how they operated to begin with. Thats why I often feel too lazy to fix things now even if I know how to. The ongoing daily PAST WORK TRAUMA due to vocation... I can instruct over The phone OK if there are able bodied hands available with cellphone to take pictures.
 
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1594074081_10050444825f03a3e191b647.12988899.png

 
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Yo, maybe we are speaking on two different wave lengths. Your first statements regarding non OEM parts seemed to imply your entire FX warranty was trashed because of this part. Clearly, that is not the case. If you only applied it to the regulator which is not OEM...of course there is no warranty on that and perhaps we can agree on that.

My main concern is that a newbie might interpret that statement as having to make a choice between the enhanced performance and his possible three year warranty. which is not what any of us believe.

No harm-no foul.
 
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The FX reg that came in my Royale 400 was not good. I replaced it with a Huma, but also returned the original to FX for replacement. They preferred that I sent them the rifle, but I explained that I had installed a Huma reg while awaiting their replacement. They said fine, and reminded me that the Huma reg would not be covered under the warranty, which I clearly understood. They sent me a new reg, but the Huma has been good, so I haven't used the replacement. They seem to take a common sense approach to warranty work (which, in fact, is required by law), and I believe that you will find them easy to work with on such matters. 
 
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Yo, both of your assumptions have misstated reality. Your first one was no warranty because of non-OEM parts. That is clearly wrong.

"I have a couple of FX Wildcats that indeed do have self installed HUMAS and I had ASSUMED MY WARRANTIES ARE NO LONGER VALID SINCE THEY ARE NOT A FACTORY REPLACEMENT OEM PART." 

Secondly, why should they cover a leak produced by you during any self installation of OEM or non-OEM parts? Not an easy sell to blame the manufacturer.

"Good to know. They are not going to warranty any leak associated with every part factory or not touched during the self installs. Just like I assumed."

Your attitude does not match my experience with FX USA, when in doubt I have usually received the benefit of the doubt.

The value of this forum depends on helpful advice and information irregardless of our own issues.

Dan
Click to expand...

I believe that's the Moss-Magnuson act of 1975.
 
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