What do you guys and gals think of Pyramyd Air customer service on returns? Has something changed for the worse there or is it just me?
Chuck,
Chuck,
- Much like Google Reviews - members are allowed to create (1) unique thread for each vendor/manufacturer. You may "edit" your thread at any time to reflect any changes.
Pyramyd Air customer service
- Thread starter chuckster
- Start date
I know when I had to return the Benjamin nomad compressor, they made me feel like it was my fault for it failing. I really don't buy anything from them unless no one has it in stock and even then I have my reservations.
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They stopped an iteam that had already been shipped when I placed a duplicate order. Saved me a ton hassle with not having to deal with return labels etc.
Impressed me that they contacted the shipping company to coordinate all of that. I’m happy
Impressed me that they contacted the shipping company to coordinate all of that. I’m happy
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They advertised a gun with "Free 2 day Shipping". I received the gun 10 days later...
I do not use PA anymore.
I do not use PA anymore.
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They stopped an iteam that had already been shipped when I placed a duplicate order. Saved me a ton hassle with not having to deal with return labels etc.
Impressed me that they contacted the shipping company to coordinate all of that. I’m happy
I had the same experience recently. They bent over backwards to make it work, and it did .I have nothing but good to say about them.
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Just had another experience with Pyramyd Air today and this time it was excellent. I think it has to do with who you talk to. I wanted to exchange a defective Kral Puncher Breaker for another airgun and the return and exchange went great. This was my second exchange and both worked out well.
Charlie,
Charlie,
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I'm pretty pleased with their customer service. I recently bought a TX200, and within hours after I placed the order, and even after it shipped, they reduced the price a hundred bux... when I brought that to their attention, they honored the sale price, and ya know what...they didn't have to do that.
Now, the original post dealt with returns, and I have not returned anything, over the course of maybe six or eight transactions, so I can't speak to that. And, I'll echo Brian Null's comment about shipping taking much longer than expected. I just put that into the overall decision to use PA rather than use Amazon Prime. And the next time I order something that I want sooner, I'll contact customer service to clarify what "two day shipping" really means.
The bottom line is that their customer service is what keeps me coming back to them.
Now, the original post dealt with returns, and I have not returned anything, over the course of maybe six or eight transactions, so I can't speak to that. And, I'll echo Brian Null's comment about shipping taking much longer than expected. I just put that into the overall decision to use PA rather than use Amazon Prime. And the next time I order something that I want sooner, I'll contact customer service to clarify what "two day shipping" really means.
The bottom line is that their customer service is what keeps me coming back to them.
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