Only one person working at fx usa?

They are hiring, i wished i lived in NC i'd definitely be applying. And yes i know your pain.

Yeah, but you have to 1. pretty much be an expert on the topic, and 2. be able to filter a friendly response when dealing with irate customers, LOL.

So they had better pay well...or compensate in other ways, eh hem...free guns!

I'd like to manage the place for FX. The seemingly lackadaisical Swedish attitude towards getting the job done would be the first thing to go. There is no worse customer service than those who take your money and then take their time.

I know some people say they get great service from FX USA but the best I've had was below average to mostly bad. The phone lady sounds nice but I call to do business and there is only one way to business right... customer pays your price and you send their order without delay. The lady that answers the phone always sounds offended when I ask when the order will ship. Sometime in the next few weeks doesn't do it for me. That is the main reason I spent thousands of dollars on machinery to make my own parts.

What parts do you make? Maybe we can buy from you...

Seems to me all the problems with FX USA are the same problems people were complaining about with AOA. Hum, interesting..

I'm too old! It would be great if there was a concerted effort by AG manufacturers to establish a training regimen. The videos are GREAT. But, a volume of repairers are NEEDED. 

Parts supply is woefully inadequate!

Growth of the industry has outpaced the planning phase of the manufacturers. Sales is the first gun, service sells all after that.

That is a paraphrased axiom from the auto dealership strategy.

HENCE, FX is on pretty shaky ground with me!

It's clear that FX has been woefully unprepared for the break out sales of their products in the last couple years. They haven't been able to keep up with demand with Impact orders being backlogged for months at numerous outlets and getting any kind of support at FX USA on the phone or via email is laborious as aforementioned. It's no way to run a business. Perhaps Johnathan should take some notes on the discontent that has been growing among their customer base. Posts like these are starting to crop up across numerous forums. A four month wait for an air gun is ludicrous and points to two factors. 1. They are understaffed and can't meet demand. 2. They have WAY too many configurations of guns they are selling that further exacerbates the problem. Too many barrel lengths and too many models across too many calibers. Those are all factors at how to be very inefficient. 

The market will correct this. FX makes a really fine gun and product but, the consumer pays for both those factors. These are high end guns with a high end price tag. Eventually small makers or a competitor will make a gun that is as accurate as the impact or crown with the tun-ability and accuracy to boot and they will deliver the product faster, and support it better. When that happens, the plethora of us that have had terrible service after the fact and or waited months to even receive our ordered guns will spend our dollars elsewhere. I've found the hunting and shooting communities across firearms and airguns to be fiercely loyal but expect and demand service and quality from where we get our gear. When companies don't live up to their end, our loyalty ends and our dollars go with it. 

WOW. Very well said. I just went through something very similar with an air gun manufacturer and they only talked me into buying a new regulator and bottle and said this would fix the low fps issue i was having.

When I got the gun back it was shooting almost a 100 fps even slower still had a hard time feeding pellets into the chamber, bolt handle still about to fall off and any of the repairs that I had sent the gun in for were deemed as custom work and were not under warranty. It took me about ten minutes to type feedback to them and request an explanation of "custom work" and the fact that the regulator only had a 800 PSI output when it was supposed to be in the 1150 range, why didn't they just put a new barrel and bolt on the gun if fixing the problem was going to be custom work. SMH

I fixed the problem in fact, all of them in under an hour and now have the gun I paid for in the first place. In a way I should thank them because this gun that needed warranty work was my very first PCP. It was so terrible to use that I purchased 6 other guns from different makers because I thought the warranty had expired...It did not...the return policy for AGD was 60 days not the manufacturer's warranty. I was so busy enjoying the other guns that I had just didn't care and wanted to get rid of it when Southern Gunner and I were talking about it and he suggested to send it back . 

The warranty means nothing to me any more on these guns and I don't expect the warranty service centers to give a damn about my guns. They will find a way ,from my experience to pry more cash from your pockets. This gun now shoots JSB in one ragged hole at 50 yards and pushes 18+ grain pellets out at 970 and can be easily tuned to over 40+ fpe, loads easy,bolts good again, and the barrel is solid and doesn't change my POI every time i hit a twig with it. 

Yes sir...We are a bit of a loyal bunch I guess and my money will never go to that maker ever again. If FX is having similar issues...It will come back and bite them in the end.You must be able to support your product in a timely fashion, especially when your shelling out 2 grand for a pellet gun. They may win a lot of events with their guns, but how many people are going to wait 4 months with cash out of pocket for 120 days waiting and waiting. I won't. When I send that cash I had better have a weapon coming in the other direction. If I need a part and have to wait for it that long as well....NOPE...NOPE...AND THE WHOLE TOWN OF NOPEVILLE NOPE. i WILL BUY A DIFFERENT BRAND REAL QUICK. Thankfully there is a lot of good/great competition out there. We are in a great time to be into PCPs at the moment and it's only going to get better and more and more affordable for everyone.