Not so good feedback for PA.

Oh man.

And to think I almost bought a refurbished Weihrauch HW97 few days ago.

Sorry bud.

:-(

Just me eh, seems like on a refurb you can not complain about looks/dents/dings & scratchs. 

As far as looks some companies stamp a HUGE "R" some where and othjers may stamp "R" several places ( and personally I like rigs stamped with refurb'ed) . A bad scratch or ding could be THE reason it was returned and no matter the original reason everyone buying refurbs know they were not right somehow the first time sold.

A refurb DOES need to function as a new model should and you have every right to expect to to hold air & shoot but fit & finish are off the table.

I've seen MUCH worth on some refurbs and other that appeared flawless. The budget bin is.



John

What would be the most concerning to me would be the internals not seated in the stock, the sand, and the box. The reason I highlight those is that refurbished implies to me that this was sent back to the factory and brought up to as new specifications insuring all parts shipped with a new rifle are in the box. If this is PA refurbished then it is a used rifle, not a refurbished item unless PA is an authorized refurbisher, and if they are then their standard of refurbishing is not to industry standard.

What you received is what you would expect from an individual on ebay who sells an item as refurbished because it turns on.

If it's refurbished, it should be as good as new. That looks like something used and beat up. No excuse!

Charlie,

I am really sorry to read this and see that you had such a bad experience buying from us. While it is true that refurbished guns can often have cosmetic blemishes, there is absolutely no reason for some of the major oversights that you shared, such as the internals showing. If you haven't done so yet please get in touch with us so that we can provide you a label and pay for the return shipping and get you a full refund. 

I have discussed this with Seth, the manager of our technical repair department to make sure updated training is provided to the team on what we should be listing and selling as refurbished. I'm sorry you had to waste your time posting photos of this instead of enjoying your time shooting it. 

Eric Wilson
Director of Customer Experience - Pyramyd Air

I have buy several used pcp from AoA and I never have received such a piece of %@>=×! That is not used..is a trashed air gun .

I've purchased at least two Weirauch air rifles from PA in the past and both came to me in "as new" condition. I believe that they were returned due to buyer's remorse and not for reasons of requiring repair or refurbishment. Weirauch's are not inexpensive guns but being springers, in a world of springers and gas piston single shot rifles, I can see why someone might have second thoughts about keeping them and return them for say a much cheaper Hatsan. I can only say that I never expected faulty manufacture of Weirauch (also sold under the Beeman brand) break barrelled guns, as they are fine examples of European workmanship! Highly likely buyers remorse guns, and seemingly so when they arrived. I took the refurbished discount, still paying more than brand new rifles of lesser quality, and never looked back!

My thoughts on reburbs are that the more you pay for the inherent quality associated in a name, the better your chances of obtaining a real "keeper" at a bargain price! It is far more likely that the former owner took good care of his gun, because he paid big money for it before sending it back for some unknown reason, which in the case of PA they take guns back for any reason, not just faulty merchandise?

Seldom do you find refurbished high-end guns for sale very long at PA, and almost never anywhere else! They are few and far between. Far more often you find the lower quality, cheaper, refurbished guns in greater quantities that were returns due to bad design, poor manufacturing, bad QC, or misuse by beginners. Companies actually make large purchases of these refurbed junkers and often don't give them much better refurbishment than they originally got when they were brand new! I won't name names, but many of you know the dealers of whom I speak.

I've refrained from doing any further business with them, due to how incredibly slow their handling times and shipping rates are. 

I think having a dealer post as Eric has is most remarkable. Beyond that I have no way to know about any of the this but my first thoughts are and they admittedly could be entirely off base but : Some of you guys seem to be very unforgiving.

I also appreciate that PA stepped up to satisfy the customer.

For those buying "Refurbished" air guns have you ever read what is actually done to them?

Here is what HatsanUSA does, and based on their description as well as what I can see in the photos, I think the gun in this post (while not being a Hatsan) appears to meet the "Refurbished" definition they have. So while I've not seen anything like this for PA or Kral I could imagine it being similar. When not buying new it's best to do as much research as you can fine. What's even worse (and stopped me from buying a refurbished Hatsan) is that they are not refundable, only returnable for replacement.



Refurbished Hatsan Airguns are carefully evaluated to ensure they meet the same high performance standards as our new products, but at a better value to you.


Refurbished airguns may have minor cosmetic blemishes (scratches, dings, chips, etc…), however, they will not have any large gouges, cuts, modifications, or any form of structural damage.

What we check before boxing the gun:

• Safe and proper function of the gun and components
• Velocity and accuracy standards are met and recorded
• All necessary accessories are included

What’s included with each gun:

• Spring-Action
  
  • Owner’s manual
  • Refurb check sheet
• PCP
  • Owner’s manual
  • Refurb check sheet
  • Accessory kit with the following:
    • 2 magazines (more if additional magazines originally came with the new gun)
    • PCP fill probe with additional probe o-rings
    • Degassing cap (if gun has removable air cylinder)

NOTE: Refurbished airguns DO NOT include scopes, slings, or bipods – although the original packaging may have included one or more of these items.

Our refurbished airguns have a 90-day warranty. For more information about our warranty policy, please visit our Warranty Page.

I got a refurb Flashpup from Hatsan.Solid gun but the mags(the red 1s) don't cycle well at all when fully loaded.So much for their (proper function) They work kinda ok with 4 or 5 pellets in them. The only thing holding the mags and the single shot tray in the breach slot is the bolt probe.That's something I would'nt be surprised to see on toy cap gun,but this,kinda raises my blood pressure when I dwell on it.

In my mind, "refurbished" and "used" are two completely different categories. That rifle looks no better than used. This is why I always try to buy new.

I have purchased several items from PA, rifles, scopes and pellets but according to my review I found PA the best dealer/ store in USA. I know some complaints may be there. But as per my experience pyramid air is best.

Thanks

I bought a refurb { Diana Stormrider} PCP for my grandson , the only thing I received in the box was the airgun no mag , no single shot tray, no paperwork and no replacement seals . Receiver was not fitted correctly to the barrel port [big gap], no breech seal o ring It's a good thing I am a gunsmith because I spent around 8 hours correcting issues with this purchase .It's now fixed with a regulator added and my grandson is very happy with it After re-crowning the barrel he is shooting 1/4 to 1/2 inch groups at 50 yards. II called PA and expressed my dissatisfaction with the refurb ....If I turned out work like that I would have never been in business for 35 years, these guns are extremely easy to repair. I may try AOA with my next purchase , probably a FX crown or a Daystate.

To me the term refurbished should mean that the item is 100% functional and is in nearly new condition. It could be a buyer remorse return or it could be a broken gun someone returned and was fixed and then resold. Regardless - the exact condition of the item should be clearly described the way AoA does. Refurbs should never be listed with brand new items. And IMO Pyramid Air's refurb prices are redunkadunk - a used gun is a used gun - don't just drop $50 off the price - I'll pay the $50 just for a brand new gun. 

I like Pyramid air, but common sense and a little perception has steered me clear away from anything they offer as a refurb. You'd do better in the Marketplace here or on GTA.