I purchased a FX Impact STX about 30 days ago for Utah airguns. The second stage trigger adjusting screw does not have a Allen key or hex cut into it. Just a round drilled hole so obviously the Allen wrench doesn’t work. I called Utah to order a new screw and Mike called me back saying they can’t get parts. Really? Recommended I call FX in NC to get one. I just spent 2k a month ago with these folks and I get blown off when I need a part to fis my gun! They were of no help and could careless in trying to solve my problem. I can assure you I’m with Utah airguns. Jwv
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No help from the dealer
- Thread starter jwv162
- Start date
Bummer, if no parts ( and I believe that is a true story) it would have been nice if the dealer called FXusa and got the needed part.
But,
Sounds like an FX quality control issue. Have you contacted FXusa, FZ elsewhere?
How fast did FX usa take care of this?
John
But,
Sounds like an FX quality control issue. Have you contacted FXusa, FZ elsewhere?
How fast did FX usa take care of this?
John
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Is it UA's fault that they can't get parts?
I agree that it sucks to have an adjustable part end up not being able to adjust, especially on a high dollar gun.
Turned out I can't adjust the trigger on my Wildcat from UA because of the amount of threadlocker used on those screws.....I just got used to it and it's all good.
I'm sure UA didn't apply that threadlocker, most likely came from the factory that way. But my Streamline 22 from UA had no threadlocker so it was easy to adjust the trigger.
Good luck and I hope you get a new part from somewhere.
I agree that it sucks to have an adjustable part end up not being able to adjust, especially on a high dollar gun.
Turned out I can't adjust the trigger on my Wildcat from UA because of the amount of threadlocker used on those screws.....I just got used to it and it's all good.
I'm sure UA didn't apply that threadlocker, most likely came from the factory that way. But my Streamline 22 from UA had no threadlocker so it was easy to adjust the trigger.
Good luck and I hope you get a new part from somewhere.
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Yes it is UT fault that they can’t get parts. I never heard of a dealer not getting parts. Maybe the dealers need to ban together and not sell Fx guns until they get parts. I bet it wouldn’t take long to get things returned around. The best way to get attention is to cut off the ?.
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Have sent two emails Fx Usa has not responded. Not surprised. The obviously don’t care about their customers
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Today Justin with Utah Airguns took the time to contact me and discuss my post. I have renewed respect for Utah Airguns and confidence they are concerned about problems their customers may have. I’m looking forward to continued business. Thank you again. John
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Its UA`s fault they didn't look a 2k gun over before shipment! Or am i wrong (sic: Will Smith, men in black)?
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Just my 2¢, but maybe you should consider changing the thread title since it seems you are now happy with UA performance.
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