I think that the reason they have quite a few complaints is that they sell quite a few airguns!
I don't know for sure, but I think they offer more varieties of airguns than any other manufacturer?
I'm with you on the weight issue, but I believe they have awakened to our criticism and are seeking ways to eliminate weight whenever possible?
In the same breath, they are producing some wood stocked versions of a lot of their previous synthetic entries, and wood does add weight?