New gun return help

I'd call them and POLITELY ask them to replace it with a new one. The dealer might be willing to do that. The dealer may also fill up the new rifle with air and watch it overnight to make sure it holds air before he/she ships it to you. 

Yes, you should definitely get a replacement immediately instead of having to wait. From my past purchases, all my guns came with air in it when i received it.

I’d be willing to compromise. Shouldn’t take three weeks.

I'd call them and POLITELY ask them to replace it with a new one. The dealer might be willing to do that. The dealer may also fill up the new rifle with air and watch it overnight to make sure it holds air before he/she ships it to you.

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Thats how AOA sent my guns, they tested for leaks keeping them a couple days( before they sent them)...Did you check to see if it was something simple like snugging up an air gauge? Just a suggestion.

First of all how long did you have the gun prior to calling them about it not holding air?

If you notified them immediately?
Ask them to send you a Brand New gun like you originally purchased immediately upon the return of that gun. If they can't do that? Then ask for a complete refund.

BUT!

If you had the gun for a few days? And then noticed it wasn't holding air???
Then they are well within their due diligence to inspect the gun to see what the root cause of the problem is. (They need to make sure it is something that is manufacturer related)

Not saying you; but people have messed with New guns and fouled it up and then tried to claim; it was that way when they received it.

So the amount of time between you receiving the gun and contacting them is very important!

Sorry might not be the answer you were hoping for but it is reality.

Hopefully you get it all sorted out!

Wish you the best of luck!

Good points and no “right” answer. The dealer has to be considered as well. I’m sure it can be worked out to everyone’s satisfaction. IF both parties are reasonable.

Stuff happens. Consider what a warranty means. Does it mean a new gun? Not really but then a dealer wants to keep his customers coming back.

Leaky PCP guns, and moderated guns that shoot off zero the first couple shots every day, seems to be very common lately. As one who is about to make the jump from break barrel to PCP it is making me a bit hesitant.

Maybe PCP's aren't for me, cuz I don't wanna spend that kinda coin to inherit those kinda headaches and worries.

They should be overnighting you a new one. unfortunately if its AOA. don't expect that. 

Dropping down by 400 psi might be temperature change or "stretch" in the cylinder. You might give it another try or wait until it settles down after filling. If it continues to drop, then send it back. 

Dropping down by 400 psi might be temperature change or "stretch" in the cylinder. You might give it another try or wait until it settles down after filling. If it continues to drop, then send it back.

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This. You must not overlook this. Even a relatively slow filling compressor still puts out pretty warm air and even a few degrees drop can reduce you tank pressure. Keep the gun at a stable temperature, and see if it keeps dropping. 



As far as repair or replace, I don't think a repair is unfair, but they ought turn that repair around in days not weeks. (Assuming this is a production gun, nothing custom or special order) If they can't do the repair professionally and quickly I wouldn't argue with them I would just request a refund. A lot of companies have policies which are to repair to as-new condition rather than replace or refund if there is a minor issue, and I think that is perfectly fair so long as it is done quickly and professionally. Understand this company (probably) isn't the manufacturer so when a product is defective it not only isn't their fault, it also isn't what they wanted either. Basically everyone loses in that situation, because nobody wants to sell a defective product any more than you want to get one. Giving them a little understanding in that regard may go a long way when you negotiate. 

To be honest any advise given is just one persons point of view. Everyone sees things differently. Some think the seller should be given the benefit of the doubt and some think it should be given to the buyer. Others think both the buyer and seller should get equal attention. With that said, the FTC thinks the buyer should always be given consideration first and foremost regarding any internet transaction. The U.S. Postal Service and most States agree and provide strict protections for consumers. Its not up to the seller to set the rules.

So even if the seller sets terms that don't comply with State and Federal protections and then asks you the buyer to agree, the seller is still bound to follow FTC, Federal, and State rules regarding internet sales or risk extreme penalties. The FTC, PayPal, and most credit card companies have a hard and fast rule. No product or a returned defective product equals a refund and no payment to the seller. 

As of now you have not been shipped a working product as advertised. I would return the item and request an immediate replacement in new "working" condition or demand a full refund.

For me is easy (I have a retail business non AG related), if I sell a product (store or online) and that product fails within 24 hours of been delivered, I change that product right a way with a new one, no questions asked. UNLESS it was the last one (sometimes happens), if that is the case I offer full refund o repair (consumer choice) I do not need any law that tell me how to do the right thing (sadly many do need laws, I do not do business with those). That is my personal warranty, and below that is the product warranty (1 year, 3 , 5 , 6 etc).

If the product sent back needs repair, is something that I have to deal with as vendor, not a Client problem. Is about add value to the chain on the long run..

I'm not going to jump on the right or wrong thing, but offer this instead. 

In some cases where you are dealing with a decent tuner or at least a knowledgeable airgun service person, you we be getting back a gun that has been carefully re-sealed with all new o-rings, proper loctite on threads, proper silicone lube and fully tested by someone who is not on a stopwatch. I can remember a certain Turkish bull pup that people were paying over $100 to have that done and some hardened pin replaced.

Most PCP are ship with about 1000 psi to hold to seal. If it came with no air, they probably left it on the shelf for a while without air. It's a bad thing to leave a PCP gun without any air. If you have experience, you can take the gun apart, re-lub with silcone grease on the o rings and out together. That usually fix it. But if your afraid to diy, then ship it back if it's still under warranty. Wait time vary, but 2-3 weeks isn't bad, than having a gun that is leaking air. Again, never store a PCP gun without any air. It's bad..I usually leave them full (3000psi). Never had a problem on my Marauder. Had it for 5 plus years now.

I have a bsa super ten and a theoben super 12 both bought around 06' both have never leaked, I think most guns don't have problems, PCP air guns are FANTASTIC!!!