Become an AGN forum member to be included in our multi-thousand dollar Monthly Airgun Giveaways! Winning is as easy as picking a number, no strings attached! This is our way of thanking you for being a part of the worlds biggest airgun forum. Yours truly, Michael Wendt - Owner.
Join HERE

New gun return help

Forums PCP Airguns PCP Airgun – Discussion New gun return help

  • Views : 791
  • Link

    Bluecup
    Participant
    Member
    United States
    Accuracy: +4

    AGN,

    I need some advice and opinions, I received a new PCP on Monday and it had no air in the cylinder. I called the dealer who at this point I would like to keep nameless and informed them about the lack of air and if I should send it back or would they like me to air it up and see if it holds air. I was told to go ahead and fill it with air and let it sit overnight to see what happens. The next morning the pressure was down four hundred PSI so I called them again and was sent a label to return it and was told it will take two to three weeks for them to look at it and make repairs if possible. My question is I paid for a new rifle not one that has been repaired do you think it is fair to make someone wait up to three weeks for what is at this point a refurbished rifle. Please advise any help would be appreciated.

    Thank you,

    Jim

    Link

    BeemanR7
    Participant
    Member
    Accuracy: +24

    I'd call them and POLITELY ask them to replace it with a new one. The dealer might be willing to do that. The dealer may also fill up the new rifle with air and watch it overnight to make sure it holds air before he/she ships it to you. 

    Link

    cfs916
    Participant
    Member
    United States
    Accuracy: +6

    Yes, you should definitely get a replacement immediately instead of having to wait. From my past purchases, all my guns came with air in it when i received it.

    Link

    bubblerboy64
    Participant
    Member
    United States
    Accuracy: +48

    I’d be willing to compromise.  Shouldn’t take three weeks.  

    Link

    sonny
    Spectator
    Spectator
    Accuracy: +58

    BeemanR7

    I'd call them and POLITELY ask them to replace it with a new one. The dealer might be willing to do that. The dealer may also fill up the new rifle with air and watch it overnight to make sure it holds air before he/she ships it to you. 

    Thats how AOA sent my guns, they tested for leaks keeping them a couple days( before they sent them)…Did you check to see if it was something simple like snugging up an air gauge? Just a suggestion.

    Link

    Bluecup
    Participant
    Member
    United States
    Accuracy: +4

    Sonny,

    I checked what I could without removing the stock.

    Thank you,

    Jim

    Link

    toku58
    Participant
    Member
    United States
    Accuracy: +26

    First of all how long did you have the gun prior to calling them about it not holding air?

    If you notified them immediately?
    Ask them to send you a Brand New gun like you originally purchased immediately upon the return of that gun.  If they can't do that? Then ask for a complete refund.

    BUT!

    If you had the gun for a few days?  And then noticed it wasn't holding air???
    Then they are well within their due diligence to inspect the gun to see what the root cause of the problem is. (They need to make sure it is something that is manufacturer related)

    Not saying you; but people have messed with New guns and fouled it up and then tried to claim;  it was that way when they received it.

    So the amount of time between you receiving the gun and contacting them is very important!

    Sorry might not be the answer you were hoping for but it is reality.

    Hopefully you get it all sorted out!

    Wish you the best of luck!

     

    Link

    bubblerboy64
    Participant
    Member
    United States
    Accuracy: +48

    Good points and no “right” answer.  The dealer has to be considered as well.  I’m sure it can be worked out to everyone’s satisfaction.  IF both parties are reasonable.  

    Stuff happens.  Consider what a warranty means.  Does it mean a new gun?  Not really but then a dealer wants to keep his customers coming back.  

    Link

    fishinwrench
    Participant
    Member
    Accuracy: +12

    Leaky PCP guns, and moderated guns that shoot off zero the first couple shots every day, seems to be very common lately.   As one who is about to make the jump from break barrel to PCP it is making me a bit hesitant.   

    Maybe PCP's aren't for me, cuz I don't wanna spend that kinda coin to inherit those kinda headaches and worries.

    Link

    jclee
    Participant
    Member
    Accuracy: +0

    They should be overnighting you a new one. unfortunately if its AOA. don't expect that. 

    Link

    Bluecup
    Participant
    Member
    United States
    Accuracy: +4

    Toku58,

    I had the gun for about ten minutes before I called and asked them what to do, they could check the tracking and see that I called right away. 

    Thank you all for helping me!

    Jim

    Link

    DrPutz
    Participant
    Member
    United States
    Accuracy: +5

    Dropping down by 400 psi might be temperature change or "stretch" in the cylinder. You might give it another try or wait until it settles down after filling. If it continues to drop, then send it back. 

    Link

    STO
    Participant
    Member
    Accuracy: +89

    DrPutz

    Dropping down by 400 psi might be temperature change or "stretch" in the cylinder. You might give it another try or wait until it settles down after filling. If it continues to drop, then send it back. 

    This. You must not overlook this. Even a relatively slow filling compressor still puts out pretty warm air and even a few degrees drop can reduce you tank pressure. Keep the gun at a stable temperature, and see if it keeps dropping. 

     

    As far as repair or replace, I don't think a repair is unfair, but they ought turn that repair around in days not weeks. (Assuming this is a production gun, nothing custom or special order) If they can't do the repair professionally and quickly I  wouldn't argue with them I would just request a refund. A lot of companies have policies which are to repair to as-new condition rather than replace or refund if there is a minor issue, and I think that is perfectly fair so long as it is done quickly and professionally. Understand this company (probably) isn't the manufacturer so when a product is defective it not only isn't their fault, it also isn't what they wanted either. Basically everyone loses in that situation, because nobody wants to sell a defective product any more than you want to get one. Giving them a little understanding in that regard may go a long way when you negotiate. 

    Link

    AGFAN
    Participant
    Member
    United States
    Accuracy: +8

    To be honest any advise given is just one persons point of view. Everyone sees things differently. Some think the seller should be given the benefit of the doubt and some think it should be given to the buyer. Others think both the buyer and seller should get equal attention. With that said, the FTC thinks the buyer should always be given consideration first and foremost regarding any internet transaction. The U.S. Postal Service and most States agree and provide strict protections for consumers. Its not up to the seller to set the rules.

    So even if the seller sets terms that don't comply with State and Federal protections and then asks you the buyer to agree, the seller is still bound to follow FTC, Federal, and State rules regarding internet sales or risk extreme penalties. The FTC, PayPal, and most credit card companies have a hard and fast rule. No product or a returned defective product equals a refund and no payment to the seller. 

    As of now you have not been shipped a working product as advertised. I would return the item and request an immediate replacement in new "working" condition or demand a full  refund.

     

    Link

    edosan
    Participant
    Member
    Chile
    Accuracy: +63

    For me is easy (I have a retail business non AG related), if I sell a product (store or online) and that product fails within 24 hours of been delivered, I change that product right a way with a new one, no questions asked. UNLESS it was the last one (sometimes happens), if that is the case I offer full refund o repair (consumer choice)  I do not need any law that tell me how to do the right thing (sadly many do need laws, I do not do business with those). That is my personal warranty, and below that is the product warranty (1 year, 3 , 5 , 6 etc).

    If the product sent back needs repair, is something that I have to deal with as vendor, not a Client problem. Is about add value to the chain on the long run..

    Link

    Bluecup
    Participant
    Member
    United States
    Accuracy: +4

    Update on return,

     

    We are notifying you that your xxxxxxxxxxxx  item has been received by our service department. We will take the necessary steps communicated to you by our customer service team to correct the issue and fix your item. When our service department is finished with your item, you will be notified with a return Email notification with a FedEx Tracking number to track your item.

    Jim

    Link

    Eddie_E
    Participant
    Member
    United States
    Accuracy: +3

    I'm not going to jump on the right or wrong thing, but offer this instead. 

    In some cases where you are dealing with a decent tuner or at least a knowledgeable airgun service person, you we be getting back a gun that has been carefully re-sealed with all new o-rings, proper loctite on threads, proper silicone lube and fully tested by someone who is not on a stopwatch. I can remember a certain Turkish bull pup that people were paying over $100 to have that done and some hardened pin replaced.

    Link

    Shinyknight
    Participant
    Member
    Accuracy: +8

    Most PCP are ship with about 1000 psi to hold to seal. If it came with no air, they probably left it on the shelf for a while without air. It's a bad thing to leave a PCP gun without any air. If you have experience, you can take the gun apart, re-lub with silcone grease on the o rings and out together. That usually fix it. But if your afraid to diy, then ship it back if it's still under warranty. Wait time vary, but 2-3 weeks isn't bad, than having a gun that is leaking air. Again, never store a PCP gun without any air. It's bad..I usually leave them full (3000psi). Never had a problem on my Marauder. Had it for 5 plus years now.

    Link

    Bluecup
    Participant
    Member
    United States
    Accuracy: +4

    Shinyknight,

    Thanks for the post, I have experience with pcp's I have tuned and resealed my air arms S410 and my 25 cal. Marauder. There are a couple of reasons why I do not think I should have fixed the problem myself, first is I paid for a new gun not a refurbished one. I also do agree with Eddie-E on that it could be better if an experienced Airgun smith was to make the repairs but I do not know their qualifications. Another problem with me repairing it is this gun has a regulator and I have no experience with a reg.If that is whats leaking.

    Thanks again,

    Jim

    Link

    joelayfield
    Participant
    Member
    United States
    Accuracy: +1

    I have a bsa super ten and a theoben super 12  both bought around  06' both have never leaked, I think most guns don't have problems, PCP air guns are FANTASTIC!!!

Viewing 20 posts - 1 through 20 (of 20 total)

You must be logged in to reply to this topic.