I realize they are experiencing growth pains, but their customer service is lacking. Attached is a copy of the email I sent them over 3 weeks ago detailing my experience. No response as yet.
On Oct 16th I order a balanced valve and hammer for my Marauder. Two weeks later I called was was told there were no valves available but some were being made the following week. Another two weeks passed with no word that the valves had been made and the part shipped. When I called the person I spoke with had no information on my order. So, I cancelled the order and was told it would be cancelled. Two more weeks passed and the refund did not appear in my PayPal account. Again I called on Dec 9th or 10th to check. I cancelled the order again and was told it would be taken care of that day. On Friday the 13th the order arrived in my mailbox. Needless to say I was surprised. I am disappointed in the quality of your customer service. During the two months i received not so much as an email or phone call explaining the status of my order. I hope this isn't representative of your service.
On Oct 16th I order a balanced valve and hammer for my Marauder. Two weeks later I called was was told there were no valves available but some were being made the following week. Another two weeks passed with no word that the valves had been made and the part shipped. When I called the person I spoke with had no information on my order. So, I cancelled the order and was told it would be cancelled. Two more weeks passed and the refund did not appear in my PayPal account. Again I called on Dec 9th or 10th to check. I cancelled the order again and was told it would be taken care of that day. On Friday the 13th the order arrived in my mailbox. Needless to say I was surprised. I am disappointed in the quality of your customer service. During the two months i received not so much as an email or phone call explaining the status of my order. I hope this isn't representative of your service.
