***UPDATE***
First off, I want to say that I REALLY appreciate all the response and support I’ve received from everyone here on AGN. It’s an outstanding testimony to the tightness, if you will, of the airgunning community. Thank you all, VERY much!
Secondly, with regards to AoA, I can’t think of a SINGLE thing that they could be doing better in the handling of this situation. Their quick response and willingness to go above and beyond to make this right (even though they aren’t the manufacturer and, ultimately, are in no way responsible for the malfunction) has been mind-blowing. AoA, through the moderators of this forum, were trying to get in touch with me before I was even able to call them. The professionalism and thoroughness in their handling of this matter up to this point has secured me as an AoA customer FOR LIFE. They have assured me that the updated part(s) that will be used in the repair will keep this issue from ever reoccurring. Special thanks to both Kip and Kevin of AoA. They have been in touch with me to keep me in the loop during EVERY step of the process up to this time. My rifle was received at their facility Friday before noon. Keep in mind, the malfunction occurred Wednesday evening around 6:30. Kevin called me as soon as it was in their technician’s hands to let me know what the process would involve and even gave me an ETA of Tuesday, Nov. 1 for receiving my rifle back. As previously stated, their professionalism in this situation has been second to none. I have no reason to believe that the integrity with which they’ve handled this situation up to now will not be carried through to the very end.
Between the upgraded set screw, Ernest's video, and an idea for an additional safety feature that I have, I'm confident that I'll never have this issue again.
Just one more thing… It would’ve been terribly gratifying if Ted had chimed in on this topic as well… NOT because he’s in ANY way obligated to do so. But just because it would’ve been pretty cool to have ‘The Man’, himself, respond to my post… Call it vanity… Whatever… ;-)
Again… Thank you ALL for your responses and support! And a BIG "THANK YOU!" to AoA for their dedication to outstanding service and customer satisfaction!
First off, I want to say that I REALLY appreciate all the response and support I’ve received from everyone here on AGN. It’s an outstanding testimony to the tightness, if you will, of the airgunning community. Thank you all, VERY much!
Secondly, with regards to AoA, I can’t think of a SINGLE thing that they could be doing better in the handling of this situation. Their quick response and willingness to go above and beyond to make this right (even though they aren’t the manufacturer and, ultimately, are in no way responsible for the malfunction) has been mind-blowing. AoA, through the moderators of this forum, were trying to get in touch with me before I was even able to call them. The professionalism and thoroughness in their handling of this matter up to this point has secured me as an AoA customer FOR LIFE. They have assured me that the updated part(s) that will be used in the repair will keep this issue from ever reoccurring. Special thanks to both Kip and Kevin of AoA. They have been in touch with me to keep me in the loop during EVERY step of the process up to this time. My rifle was received at their facility Friday before noon. Keep in mind, the malfunction occurred Wednesday evening around 6:30. Kevin called me as soon as it was in their technician’s hands to let me know what the process would involve and even gave me an ETA of Tuesday, Nov. 1 for receiving my rifle back. As previously stated, their professionalism in this situation has been second to none. I have no reason to believe that the integrity with which they’ve handled this situation up to now will not be carried through to the very end.
Between the upgraded set screw, Ernest's video, and an idea for an additional safety feature that I have, I'm confident that I'll never have this issue again.
Just one more thing… It would’ve been terribly gratifying if Ted had chimed in on this topic as well… NOT because he’s in ANY way obligated to do so. But just because it would’ve been pretty cool to have ‘The Man’, himself, respond to my post… Call it vanity… Whatever… ;-)
Again… Thank you ALL for your responses and support! And a BIG "THANK YOU!" to AoA for their dedication to outstanding service and customer satisfaction!
