Immediate customer service from Benjamin/Crosman for the SAM

Forums Knowledge Center Immediate customer service from Benjamin/Crosman for the SAM

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    goodoldbvc
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    I am reposting an update to a thread from a few days ago regarding the customer service I received in response to what turned out to be a slam fire with the marauder semi automatic, its helpful for anyone interested in this model but also to note how much this company cares about its product:

    Crosman reached out and to connect with me and discuss the mechanics of what happened and what they believe likely happened.  I'm just a guy who bought an airgun but ended up on a conference call with two of the inventors/designers of the rifle- pretty neat.  The issue was pretty quickly determined to be a "slam fire" that, due to the nature of the hammer, had enough juice to launch the pellet out of the barrel.  It was not a full discharge.  This explains why the pellet probe got stuck in the mag, there was no gas from the discharge to propel it back.  One thing they explained at length is that this can only happen when the rifle is de-cocked.  Over the phone I got walked through the trigger mechanism to demonstrate how to feel whether the rifle is cocked.  Basically the point is that when the rifle is de-cocked you need to pull back on the charging handle until you hear an audible "click", and this requires a good amount of force compared to a standard marauder, once it clicks you can feel the pressure let off, Crosman said that this is the engagement of the trigger sear- and after that nothing can happen unless the trigger is pulled.  If you didn't hear the click and aren't fully cocked, you will notice that sliding the handle forward has a distinct two-stage feel, where if the rifle is cocked property the handle will slide forward smoothly like floating in oil.  So there's nothing wrong with my rifle and nothing unsafe about this platform, which these guys took two full years of their time to develop and you can hear their pride in it. 

    I would just advise people looking at this model that when it is loaded from the de-cocked position, it can slam fire with decent enough force to propel a pellet out of the barrel, so either pay special attention to the full motion of the charging handle, don't decock the gun, or better yet cock the gun and THEN load the magazine.  When its cocked, this can't happen, no matter how many times you sling the charging handle forward.

    I hope this was helpful to everyone and they appreciate what a cool tight-knit community we have where the guys who make these rifles are so responsible and accessible.

    • This topic was modified 1 month ago by goodoldbvc.
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    Odoyle
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    Glad to hear. What exactly (well-give or take) was the pressure level when you gun did the slam fire?

    It is deliberately repeatable under full pressure (right after you refill the gun)?

    Of course knowing what it can do pointed in a safe direction.

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    Motorhead
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    Supports the long standing Firearm protocol … TREAT ALL GUNS AS IF LOADED !! always being pointed in a safe direction.

     

    Yikes !!!

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    goodoldbvc
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    The pressure was full at 3000psi when it took place the first time.  It is deliberately repeatable, it seems as many times as you pull the changing back but dont let it click before letting it go.  

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    fe7565
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    Thank you goodoldbvc for posting and following through with this potential safety issue. Kudos for Crosman for jumping on this and clarifying it.  Albeit I am still not sure if I understand it:  so this can happen to anyone who de-cocks the gun and does not properly charge the charging handle forward fully?  How would people who do not read about this here know to avoid doing that?

    I am actually planning to buy a SAM once Crosman lists it on their website and will be using the AGN coupon. Missed out on the Pyramyd Air and Airgun Depot stocks recently, but I like the AGN coupon deal better anyway.

     

    • This reply was modified 1 month ago by fe7565.
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    Odoyle
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    IN ORDER TO MAKE IT TOTALLY SAFE…

    DO NOT DECOCK IT!

    JUST TAKE THE MAGAZINE OUT AND (point it at your intended target or in a safe direction) AND FIRE THAT SHOT!

     

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    Odoyle
    Participant
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    AND!

    IF YOU HAVE KIDS ALWAYS KEEP THOSE SPECIFIC SAM MAGAZINES LOCKED AWAY SEPARATE FROM THE GUN WHETHER LOADED OR NOT.

    I would never ever leave the magazine in the gun when stored and in between in use and always fire that last shot out of the barrel.

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    Deleted Account

    Thanks to you for the time spent on this thread and thanks to Crosman. I will be buying a Crosman this week after this because of how well they handled it

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    goodoldbvc
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    These are the guys behind the Akela, Cayden and Kratos also, FYI.  So its not just Benjamin's name on a turkish rifle, they designed those and from what I'm hearing they are pleasing to the first folks to get their hands on them.  It was also kind of surreal as a airgun newb to have the inventor of a rifle ask me what I thought about it beyond just my issue.  Its like Elon Musk asking you how you like your Tesla. I'm hard pressed to think of anything other product I own where that's ever happened…its like…..does DeWalt really care if my tools don't work..no.  Does apple care if my phone doesn't work..no.  Does toyota care if my truck doesnt run?..no.  Does Benjamin care if my air rifle isnt being operated properly?  yes!

     

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    Lewis
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    This is what good looks like!

    Other manufacturers should pay attention.

    Like Columbo, I will be making a purchase based on this interaction alone.

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    Willie14228
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    Odoyle

    IN ORDER TO MAKE IT TOTALLY SAFE…

    DO NOT DECOCK IT!

    JUST TAKE THE MAGAZINE OUT AND (point it at your intended target or in a safe direction) AND FIRE THAT SHOT!

     

    Gun will still fire even if Mag is out of it, the empty mag stops the cocking, 

    It has been my rule of thumb after shooting the SAM to empty the chamber by following your step but then to decock it I have been looking at different gun locks to see if I can find one that will allow me to in some way lock the bolt closed so it cannot be opened. 

    Of course it is also strongly advised to store any gun in a safe or locked away 

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