How to handle problem with Dealer

Forums General Discussion How to handle problem with Dealer

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    tracker90
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    When you fulfill your end , I will gladly post on here and let everyone know , but so far every conversation ends with “ I will take care of it “ and nothing ever happens . I hope you are just too busy , that means business is good , and that’s good for our community.As for me I will take either one , you can fill the order or refund my money.

    Tracker90

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    spysir
    Participant
    Member

    Look forward to hearing about the refund/delivers tomorrow maybe?   Trusting the OP and other poster will get back with an update. And it is always good to check ripoff report also, buyer's & dealers.

    Sometimes running a "business" is, not very fun but if business is what feeds your family good communication is needed.

    Any professional dealer or tuner should always give a firm turn around time. 6 weeks seems pretty universal ( at least it was for years) except for truly custom -parts- work.  Should'nt ever be a cc charge on any "back order". If it is a professional bussiness , even if there is a death in the family and over-seas travel, communication within 1 week, has to be done.

     There is a reason the folks who have been "dealers" & "tuners" that stay in business for life can do so, their word is good.

     

    Looking forward to those updates.

     

    John

     

     

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    Calbarry
    Participant
    Member

    BWalton, here's a possible solution to your problem of being overloaded. Maybe you can stop taking orders until you can catch up. Continuing to take orders that you admit you don't fill unless the customer reminds you is a bad business practice. It's not the customers job to keep reminding you. And, how can you forget when you have 32 rifles laying around. It would be better to turn down business than to keep getting complaints and negative reviews. 

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    adb1228
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    Thanks for the heads up. 

    I was going to send my blaster to him for a tune up this winter. 

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    JoeWayneRhea
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    Member

       Don't have a dog in the fight so to speak …But have you guys noticed when you hear about a " Vendor" not just dropping the ball , but ignoring customers after they have the money in hand it seems to always be the same guys ? 

        Just an observation. I've also noticed none of these guys are paid sponsors here …..hmmmm .

       Makes ya think Michael may be doing his homework and trying to keep the forum free from high drama sellers ….

       Just a random thought I had . But then again I'm not very bright 

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    dodge3500
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    I've had a few dealings with Bwalton and I can say they all were very good.

    At least he came on here and actually admitted fault ,lol go try and deal with mrodair.

    Best of luck and hope all goes well.

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    Stefanjan
    Participant
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    Respect for bwalton in coming on here, but it appears the problem aint fixed yet.  I have no problem with a dealer being so busy it is overwhelming to him but you need to take care of your customers.  It is not the customers job to remind you to fulfill your obligation.  If this is the system your using its broken.  In this day and age you fix broken system fast or you will soon be out of business.  Best of luck.

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    Seth0764
    Participant
    Member

    "way over my head with all the rifles that I have received and ldc's to make and pesting, "

       In this case i think it would be wise to take a break from pesting and focus on tuning and filling orders. 

     I may be wrong but i doubt pesting is good source of revenue if it pays at all

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    hawkeye69
    Participant
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    " Perhaps a little negative PR will get his attention. " 

    Apparently it did.

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    Anthony Jarvis
    Spectator
    Spectator

    If you Google search BWalton there is a public complaint against him. You can read the report. I too was sending a rifle, but now I will not and save the headache 

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    JoeWayneRhea
    Participant
    Member

      Tracker make SURE and start another thread in a few days and let us know  how it turns out …I'm not holding my breath but ya never know .

        Maybe putting paying customers first isn't a priority with some folks ..Just Saying 

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    tracker90
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    Will do, was hoping for a positive response from bwalton since he actually posted on here , have not heard anything , but will give it until Tuesday of next week , that should be plenty of time to refund me or shoot me an e-mail with a tracking order for the pellets.

    Tracker90

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    rugerguy211
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    I think he could have refunded your money, or shipped the order, in the same amount of time he took to read this thread and respond.

    Thanks for the heads up. I'll stay away from this "business".

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    Gettsgunner
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    John, You had asked to keep you posted on the Walton issue. After many exuses and lies, yes lies I still am waiting for my gun. Aug. 30 he texted told me IT WENT OUT TODAY WILL GET YOU THE INFO WHEN I GET HOME. Info meaning tracking no. He didn't send it.  I texted back next day; No tracking no. You told me 2 times and I read on your site " I will treat your gun like it is my own" I just bet you wouldn't send you gun across the country without a tracking no. No response.  Then I texted : Been reading some really negative s#*! about you on GTA. Some excuses GOT LOST IN THE MOVE.  Thought you didn't lose guns. (He asked me twice!! which gun is yours? )  Thought you didn't lose rifles. Damn,  you move alot. (He told me he was moving) Had fire,been busy, been in hospital with flu. WAlton texted back.  Your rifle is on the way, should be there thur

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    Gettsgunner
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    I texted back. Sounds good , ill give it time.  On Saturday the following week I texted. Well Baxter I gave it time. You said should get it Thursday. Still no gun. Wish I had a tracking no so I would know where its at. I asked you 3 times and 3 times you told me you would send a no. Walton sent me a picture of a shipping label with a no.  with this.  Sorry I have family issues, there is no one but me when I am stuck or have issues there is no one else Here is the tracking no. Going out on Monday.    

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    hawkeye69
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    I hope this horror story has a happy ending. What does the tracking number tell you?

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    Gettsgunner
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    Hawkeye69,  It doesn't actually say tracking no. It says label no.  Checked it and it says : Label created and no tracking available until the package is received at po.  

    I even emailed him once and told him Baxter just be straight with me. If its gonna take more time let me know. In ok with that. Just don't tell me ill send it next week or its boxed up.  He still kept telling me he sent it. He Received my gun June 21. 

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    Calbarry
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    Gettsgunner

    Hawkeye69,  It doesn't actually say tracking no. It says label no.  Checked it and it says : Label created and no tracking available until the package is received at po.  

    I even emailed him once and told him Baxter just be straight with me. If its gonna take more time let me know. In ok with that. Just don't tell me ill send it next week or its boxed up.  He still kept telling me he sent it. He Received my gun June 21. 

    If he said the package is going out Monday, you won't get any tracking info until the end of the day. Sign up for text notifications on the USPS site. You'll get a text every time the package gets scanned as it moves thru the system. 

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    Gettsgunner
    Participant
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    Ok, Thanks, Calbarry.  Just hope he actually sends it this time. 

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    Gettsgunner
    Participant
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    Well it's 9 pm here, which would make it 6 pm in Oxnard,Ca. More than enough time to make it to the post office. Sent this text at 7:15 am.  Good morning Baxter. Just wanted to remind you. You have my shipping label made. Could you please send my gun to me? Thanks,Ron.  Baxter texted.  Will do.  I texted. Thanks again.   He never sent it.  Checked the label no. It said. USPS awaiting item .  ONE MORE LIE.  

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