How About This From FX Service Department??

scratchcoobster · Oct 26, 2020

I bought an FX Chronograph from Utah Air Guns in January. It comes with a 1 year limited warranty. Just this week I started getting some very strange chrony results from my air guns. Thought I had a problem with one regulator, a situation with another valve or hammer, etc.

Turns out the chronograph is bad. I would get extreme spreads of 208 to 310 at times. It would indicate a single shot fall off of about 100+ fps and then the next shot would be right back in line with expected results. The spreads were all over the place and the graphs looked like a month on Wall Street.

Anyway, I contact FX Service via email and they respond very quickly. Just send your contact info to us and we'll be back in touch. They get back in touch to tell me I have to ship the chronograph to them for service. No problem. Wait a minute.... at my expense! Plus they only deal with major shipping companies (FedEx preferred), so does this imply that the U.S. Postal Service can't be used to ship this small item?

So I buy this device in good faith from FX and use it for ten months - then it breaks. And all they can do is send me their shipping address? C'mon.

I emailed them a request for a shipping label, so we'll see where that goes. Happy with the quick response to my warranty request, not so much with the rest of the service.

DNF · Oct 26, 2020

Good luck, not typical coverage for any vendor to cover shipping especially outside of say 30-90 days. At least in my work and my personal experience.

allenbowles · Oct 26, 2020

same with their warranty on guns.

ghoststalker · Oct 26, 2020

That’s a pretty small box, wait until it’s your gun going back and fourth once or twice a year.

Spartan · Oct 26, 2020

Pretty standard to have to pay for shipping for warranty repairs, returns, or replacements. We've all been spoiled these days by Amazon and have forgotten the way it used to be.

csitas · Oct 26, 2020

Hello people, You and I know how to fix this . It's called money . Just quit buying they're piles of high tech troubles. It would fix itself in nothing flat. But no one could stand to do it. That's where we are wrong , we put up with this stuff, and, it is more or less telling them it's ok, and we're stupid enough to let them. Enough for now.

Odoyle · Oct 26, 2020

I would think the radar type cronies have a max number of readings before time to throw away. Not exact analogy but... They are laser radar right? Like your CD/DVD player and PlayStation has x amount of hours before throw away time? Oh and rangefinder too max number of readings before throw away time.

Just curious are they actually made in Sweden? Or China?

mister12ax7 · Oct 26, 2020

I’ve worked in retail for over thirty years. The customer always pays shipping for warranty service.

Glem.Chally · Oct 26, 2020

I would think the radar type cronies have a max number of readings before time to throw away. Not exact analogy but... They are laser radar right? Like your CD/DVD player and PlayStation has x amount of hours before throw away time? Oh and rangefinder too max number of readings before throw away time.

Just curious are they actually made in Sweden? Or China?

They're made the same place the batteries, chargers, and display on the Red Wolf is. Maybe more things on it?

The fx chrony isnt made by them I dont think it's any big secret.

Chuck26287 · Oct 26, 2020

I bought an FX Chronograph from Utah Air Guns in January. It comes with a 1 year limited warranty. Just this week I started getting some very strange chrony results from my air guns. Thought I had a problem with one regulator, a situation with another valve or hammer, etc.

Turns out the chronograph is bad. I would get extreme spreads of 208 to 310 at times. It would indicate a single shot fall off of about 100+ fps and then the next shot would be right back in line with expected results. The spreads were all over the place and the graphs looked like a month on Wall Street.

Anyway, I contact FX Service via email and they respond very quickly. Just send your contact info to us and we'll be back in touch. They get back in touch to tell me I have to ship the chronograph to them for service. No problem. Wait a minute.... at my expense! Plus they only deal with major shipping companies (FedEx preferred), so does this imply that the U.S. Postal Service can't be used to ship this small item?

So I buy this device in good faith from FX and use it for ten months - then it breaks. And all they can do is send me their shipping address? C'mon.

I emailed them a request for a shipping label, so we'll see where that goes. Happy with the quick response to my warranty request, not so much with the rest of the service.

You are correct in that it carries a 1 year limited warranty. What do the warranty terms say FX is responsible to do? Are they doing that for you?

It is very typical for a limited warranty to state the purchaser must return the item to a service center for service via pre-paid shipping, and the manufacturer will return the item to the purchaser after that service, also via pre-paid shipping. Getting the item to the service center is the purchaser's responsibility, and returning it to the purchaser is the manufacturer's responsibility. Does the FX warranty state something different? I ask because I have never read the specific terms and limitations of the Limited warranty for the chronograph.

Odoyle · Oct 26, 2020

I would think the radar type cronies have a max number of readings before time to throw away. Not exact analogy but... They are laser radar right? Like your CD/DVD player and PlayStation has x amount of hours before throw away time? Oh and rangefinder too max number of readings before throw away time.

Just curious are they actually made in Sweden? Or China?

Click to expand...

They're made the same place the batteries, chargers, and display on the Red Wolf is. Maybe more things on it?

The fx chrony isnt made by them I dont think it's any big secret.

Daystate electronic parts made in CHINA? (NO!!!)

Glem.Chally · Oct 26, 2020

I would think the radar type cronies have a max number of readings before time to throw away. Not exact analogy but... They are laser radar right? Like your CD/DVD player and PlayStation has x amount of hours before throw away time? Oh and rangefinder too max number of readings before throw away time.

Just curious are they actually made in Sweden? Or China?

Click to expand...

They're made the same place the batteries, chargers, and display on the Red Wolf is. Maybe more things on it?

The fx chrony isnt made by them I dont think it's any big secret.

Click to expand...

Daystate electronic parts made in CHINA? (NO!!!)

I didn't say the blanket "electronics" but if you think the battery, charger and display are made in the UK you're fooling yourself. The barrel is German, stock is Italian. They're more designers and assemblers than a true manufacturer in my opinion so who's to say where these ancillary parts are made is my point.

Odoyle · Oct 26, 2020

Reality check noted... ✔

Odoyle · Oct 26, 2020

Wouldn't it be cool though if it were made in Sweden? Probably last longer than China...

OH MAN my FX scopes says China too!!!

Glem.Chally · Oct 27, 2020

Wouldn't it be cool though if it were made in Sweden? Probably last longer than China...

OH MAN my FX scopes says China too!!!

Not everything made in China is poop, this isn't the 80s anymore haha. iPhones iPads, my Pard I love so much all made there.

Don't like SPA pistols? Value for money I dont think anything touches the pp750 with a carm magazine or a pp700.

scratchcoobster · Oct 27, 2020

I would think the radar type cronies have a max number of readings before time to throw away. Not exact analogy but... They are laser radar right? Like your CD/DVD player and PlayStation has x amount of hours before throw away time? Oh and rangefinder too max number of readings before throw away time.

Just curious are they actually made in Sweden? Or China?

The FX Chronographs claim to be Doppler radar units. Those use sound frequency changes to determine speed. They send out a narrow beam radio signal and receive the frequency bounced back from the moving object. The change in frequency is calculated to determine the speed of the object.

The pulsed laser light units (LIDAR) use the laser to bounce off the object also, but the speed calculation is based on the time it takes to receive the light pulse back.

The laser units probably do have a limited number of light emissions, and therefore a max time until throw away. The radio units are just constantly transmitting a signal and waiting for a bounce from the moving object. In effect, a radio transmitter/receiver which should last a pretty long time. At least more than the 10 months I got out of it.

Odoyle · Oct 27, 2020

Odoyle · Oct 27, 2020

Wouldn't it be cool though if it were made in Sweden? Probably last longer than China...

OH MAN my FX scopes says China too!!!

Click to expand...

Not everything made in China is poop, this isn't the 80s anymore haha. iPhones iPads, my Pard I love so much all made there.

Don't like SPA pistols? Value for money I dont think anything touches the pp750 with a carm magazine or a pp700.

Oh yea love most of my 177s and 22 p700s and both new 177 and 22 750s yea I bought them but one got crooked sights haha...

Bander124 · Oct 27, 2020

Caldwell chronograph customer support was top notch. After some phone and email trouble shooting they sent me a new one free of charge. Did not expect that. I was just making sure it was actually broken fully planing on buying one but they said no here you go. It was fairly old as well they just wanted date code..

How About This From FX Service Department??

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