Hey FX USA!!

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    idaho_varminter
    Participant
    Member

    Wow.  Even though I’m new here, and I haven’t even received my Wildcat yet, I’ve got to speak up here. The initial response from the FX representative was concise, polite, professional, and answered the question.  Like the folks at FX USA, I work at a US subsidiary of a foreign company.  And while the US market may be their most important, FX USA does not make the decisions, FX corporate does.  The decisions are certainly not made by a customer service rep who is paid to answer your questions, which they did. They may have even been provided with a canned answer to your question. Berating them is pointless and rude.

    The Wildcat was available the day it was announced, and sold out rapidly. Perhaps they went with synthetic only to accommodate that release schedule.  Maybe they will offer walnut and composite stocks in the future.  Maybe FX corporate looked at past sales of the MKI and MKII, and decided there was not enough return to justify the increased cost of production.  Maybe they will have a big announcement at the end of summer about a whole range of custom stocks. Maybe someone at FX USA knows, but the person who responded might not, or might be forbidden to leak that information. 

    I’m impatient to get my hands on my Wildcat, but I understand that Covid has slowed everything down. Sweden is also a civilized country that gives its people 5 weeks of vacation every year, usually taken during the summer.  The partner companies I work with in the EU are usually running a skeleton staff during the summer.  It’s part of doing business with their companies, which in my field, make the best products in the world. I have also spent time in Europe training and working with colleagues in multiple countries, and I can confirm the trope of the “ugly American” is true.  We are often loud, rude, and entitled. As a people, we have a lot to learn from other cultures about basic courtesy and decency. 

    Give the folks at FX USA a break.  If the market is there, they’ll communicate that to their parent company.  If the parent company finds it profitable to proceed, they will.  Beating up a service rep for not giving you a dissertation on something they have no control over accomplishes nothing, other than making you look like an assh*le.  Just my .02
     

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    yalel
    Participant
    Member

    Well…. being new here, like you say, and calling someone  an asshole is a fine entrance to this forum and is much  appreciated  by most  members   I believe . Thank you.

    I do believe though that although my postings are sometimes “edgy” they are  are constructive and never meant to be asshole’ish” or insulting  on a personal level by any means . On the contrary.

    I do hope  that you receive your wildcat soon and have fun with it and get loads of nice responses if you have questions and remarks about it in this forum .  Despite you think that I make myself look like an asshole and you wrongly think the FX representant answered the question I will try to contribute to your postings in a postitiv manner as well as most others do here .   
    In case you are still very much over exited JoeKool has pills to,take !! 
     

     

     

    • This reply was modified 1 week ago by yalel.
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    idaho_varminter
    Participant
    Member

    Yalel,

    First, I’m sorry if I’ve offended you.  However, you both completely missed and yet proved my point. I may be new here, but this was not my first post. I have asked countless dumb noob questions, and received a remarkable amount of help and advice from the great members here. 
    The OP asked “Will the Wildcat Mk3 be offered in walnut, the traditional laminate, or any of the laminate colors?  I would kill for one one with the blue laminate stock!!”. FX USA answered “As of right now we are only producing the Wildcat Mk3 with a synthetic stock.“. How is that not answering the question?  It might not be the answer the OP wanted, but it reflects exactly the situation that currently exists. If it’s changing sometime soon, the respondent might not know, or may be forbidden to tell. Nothing will get you fired faster than leaking confidential info. 

    I come at this from the perspective of 36 years of engineering support, starting as an entry level field engineer doing installs and repairs, and rising up to the executive level. You may get the attention of the higher levels of a company faster by attacking their lowest level employees, and you may wind up getting what you wanted, but you’ll also never be treated the same as you would have been if you treated their employee with respect. I have fired employees for being abusive to customers, and I’ve gladly cancelled service contracts for customers who harassed or were abusive to my people. That’s not a small thing when a contract covers a $50K component, and you have to pay for it out of pocket. 

    Accusing the responder of treating the OP as if they are stupid is both false, and definitely counterproductive.  The customer may always be right, but someone who attacks a lower level employee in a public forum for doing their job exactly as it should be done, is someone I’d rather not have as a customer.  I don’t know you as a person  We’ve never interacted before today  Maybe you’re having a bad day.  It’s freaking hot here, and my neighbor has been running a chainsaw since 6 am, so I’m no peach today either.  But I still believe that if you treat the lowest level person in any organization with the respect and dignity you would like to receive yourself, you’ll get satisfaction sooner, and the world will be a slightly better place.

    Namaste,

    Kevin 

     

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    idaho_varminter
    Participant
    Member

    Yalel,

    I saw it the first time. I just saw no purpose in continuing the argument. Oh well, here we go. 

    You obviously do not work for a large corporation. A person answering a technical question on a forum may not be a lower level employee. I’m probably wrong about that. What they are more likely to be is a member of the technical staff, who had the misfortune of being assigned forum duty on the same weekend your panties got in a bunch. 

    Look at it this way. If Shotshow was coming up in a month, and you asked the same question about what stocks they were going to announce at the show, months before, what do you think would happen if he told you?  Do you think he would still have a job tomorrow?

    We are lucky that FX even monitors these forums, and offers whatever help they can, even if it is just pointing you to their technical support printed on every piece of paper they ship with their guns, and on every web page they have. If you are barking at the person giving up a weekend to deal with forum questions, you’re not talking to Frederik. You’re talking to a person who has no control over corporate policy, and who is forbidden from discussing any privileged information. If you want answers, go right to customer support at FX USA. If they don’t respond, by all means, come onto a forum and rant. Again, berating the one person assigned to try and offer help, is the best way to make sure that FX abandons this forum. Do you see any other companies monitoring these forums, and offering help? 
     

     

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