Has Anyone Had Success with a FedEx Damage Claim? (Warning- Disturbing Images)

TMH I"m sorry for your troubles .I hope you enjoy your new blue laminate stock,Your getting the stock straight from Martin ?Is he making the stock for you? if yes .I would make sure the LOP is correct for you,If not have him do the Mods to your size ,Before he cuts the slab ,I was never a fan of the Buckskin stock ,It has grown on me ,Yours is a Beauty with a little Red in her ,I have not seen one quite as nice or with a trace of Red ,When it gets fixed .It sure will be a keeper,,

Good Luck

HYNZIE4S

Looks like a quick twist could have broken that stock, And it could have been done without damage to the container.

I have had two guns shipped to me through UPS. Both guns needed to ship to a FFL. On his end both guns arrived damaged, He did not accept, thus I did not loose anything but time in getting the guns replaced.

Had one shipped by fedex this year, a wildcat m3. It was in hard case and arrived damage free.



I will only ship guns by USPS. They don't give me a hassle when shipping guns as UPS and Fedex do. Yes I know the will ship guns, but, not all their employees know this. Or don't give a dam.

I don't usually insure packages that I ship, and this is a good example of why. High volume commercial shippers (AOA), due to their relationships with shippers, will generally be more successful in collecting damages. I figure, if I have damage every 5 years, and never buy insurance, I'm probably dollars ahead when it happens. I expect I'm wrong, but that's my story and I'm sticking to it!

Sorry I'm a bit late to comment but I'm glad the issue was worked out. It was not your place to file a claim with Fedex. You were not the shipper, the merchant was. This was totally the merchants responsibility to fix or replace the item. If the merchant had given you any hassle, you could have disputed the charge on your credit card.

Things happen and most merchants will take care of you. I've had items arrive damaged or broken before and luckily I was dealing with good companies. I once purchased a large woodworking band saw and after uncrating I discovered it was badly damaged. I notified the company and sent them photos. They immediately shipped me a replacement same day and arranged to pickup the damaged one. It worked out very well, no hassle. I always allow a merchant the chance to make it right before taking other actions.

I have a successful claim case with Fedex with a brand new 27'' monitor. Once it booted there were a whole area of dead pixels which I think caused shipment. And I went to local store and they sorted it out, even though it took a few weeks, but they made it right.

That's my only claim with Fedex and I'm happy they honored it.

Yes, I’ve had success with fedex insurance for damaged stocks during shipping. There was never a question in my cases about damage to the outer box. The stock was damaged and they paid the claim. It’s on the shipper, me, to file the claim and deal with the shipper (fedex in my case).

Your gun was packed poorly. Ron Robinson said it best, don’t pack with lubricated materials, I.e., bubble wrap. It’s ok to use foam as a packing material BUT the ends and sides need to be reinforced so that after packing NO MOVEMENT CAN BE DETECTED WHEN THE PACKAGE IS SHAKEN OR DROPPED.

Most importantly, that fine laminated stock from Martin can be repaired. Yes, I know you have a new stock enroute but the original can be repaired and look and function as good or with reinforcement be better than new. Would strongly encourage you to contact Doug Phillips since he has repaired and refinished many of my stocks over the years:



https://damagedwoodstocks.info

That's a very beautiful replacement stock! 

With as many airguns as you buy I'm surprised you do not have a dedicated container or rifle box with, packing and instructions on how to send the rifle. I think you are pretty lucky to only have this one issue among the amount of guns you go through.

I had a similar experience with UPS and a laminated Air Arms rifle. 
Since UPS did the actual packing, after a little hassle and waiting period, they did pay out for damages. 
I found a local gunsmith who pinned the stock and while it probably isn’t perfect, you’d just about have to know to see the repair. Was only $80 for the repair so might be worth looking into just to have an extra stock

Same exact break used to happen to the evanix rainstorms. I believe they started thru pinning them. Sorry about that happening to you

That issue with the weak spot of the stock can easily be overcome with insertion of a long lag screw that is countersunk into that portion of the stock from the bottom. That's what Doug Russell from Mad Dog Custom Rifle Stocks does. The thin portions of his stock are reinforced with tempered steel shafts that are countersunk and hidden. The hole would need to be pre-drilled before sinking the screw in. Otherwise the laminate might split. But a thin 4" lag screw for wood would definitely do the trick of reinforcing that area.

I actually think you can fix that stock by gluing it back together with clamps, and then running the screw through the bottom. I'm not saying you shouldn't pursue a refund, but from what everyone on here seems to be saying, it's a shot in the dark that probably won't end well for you.

I know I’ve come to this thread a bit late, but my experience in dealing with fed ex was that you must be persistent. Even then you may encounter roadblocks. Should it be the case that you’re just not getting anywhere, ask for a customer advocate. That’s when things will happen.

What are your plans for the broken stock? Would be a fun project for another gun.

Can't really tell by your post if you are the buyer or the seller receiving the gun back. In a sales transaction the seller/shipper is responsible for getting the item to the buyer in the advertised condition. If it didn't get to you as represented by the dealer, manufacturer or private party that seller bears the responsibility for the problem. The buyer is for all practical purposes an innocent bystander to all this. 

Always, Always, Always.... keep the factory-shipping container. It is worth its weight in gold. In my opinion you don't ship $2000 guns from/to private parties without a good hardcase. The gun is repairable and would be a fun project for me. 

That gunstock is simply begging to be broken right there. A very poorly designed weak point for the entire stock is right in that spot. The wood chosen to be laminate compounds it. There is no way to make the layers stacked vertical for strength. You can see it separated right in the horizontal layers like a sandwich. IMO that stock should be solid wood and going vertical in direction with grain for strength in that spot or synthetic. If they are going to use laminate they should put a steel bolt/rod in there for strength. Even solid wood I would want a steel rod with that design. You can cap the bottom with same wood plug for cosmetics. IMO

I do enjoy the RAW guns. 

I never filed a claim on Fedex, but I have UPS and USPS. UPS paid entire claim right away, and kept the item. USPS claim, I had a Daisy 853 stock broken at the grip. They offered to pay something in the neighborhood of $35. I appealed the claim and a couple months later they covered the entire insured amount and I kept the gun. I pegged it together, sprayed it with bedliner, and had a free 853.



I would appeal, and keep appealing, Squeaky wheel gets the grease.

sorry to hear about your damaged stock.

I’ve only had luck getting a refund with an expensive item that was packaged and shipped by a UPS store. My package arrived with a slight dent in the corner of the box. It didn’t look like a huge deal until I opened the double boxed package and saw my item was broken. Within 15 minutes of arrival, I called the UPS store and sent off pictures. The store arranged for two UPS examiners to come to my house (1 week later) to look at the item and the box. They took a few photos and interviewed me. They told me I would get a full refund in a few weeks and to keep the broken item (which makes me sick to look at). A couple of weeks went by and I got a check in the mail for the insured amount. I ended up loosing a few hundred dollars on the experience but ended up a little wiser.

IMHO, neither UPS, FEDEX or the Post Office ever pay claims. It just isn’t done. Sad but true…

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This is correct,Ive been in truck freight logistics for over 30yrs.

Freight claims are NEVER PAID.

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Are you saying that when I pay for an extra $1000 insurance I'm wasting my money???