So I received my RAW HM1000x in the following condition after a rather short shipment down the U.S. West Coast:
Gun had been shipped wrapped in bubble wrap, in eggcrate foam with additional foam pieces to limit movement inside the inner corrugated shipper box, and with additional foam pieces at each end of the inner shipper box, within the outer corrugated shipper box. There was no visible damage to the exterior of the shipping boxes when received.
I put through a damage claim to FedEx, and this morning got the response that the claim was denied as "We have found no evidence that the shipment was mishandled while in our possession." I guess that a stock broken into 2 pieces doesn't count as 'evidence'.
They don't really give any opening as to what I might be able to do to have them re-assess. In the initial claim I had provided photos of the broken gun, as well as the extensive protective packaging.
Has anyone had success with a FedEx damage claim - especially after it has initially been denied? Is it just useless for us to continue paying extra $$$ to these shipping companies to cover loss/damage to guns during shipment?
Thanks for any assistance, and sorry about showing such graphic images so early in the morning.
Gun had been shipped wrapped in bubble wrap, in eggcrate foam with additional foam pieces to limit movement inside the inner corrugated shipper box, and with additional foam pieces at each end of the inner shipper box, within the outer corrugated shipper box. There was no visible damage to the exterior of the shipping boxes when received.
I put through a damage claim to FedEx, and this morning got the response that the claim was denied as "We have found no evidence that the shipment was mishandled while in our possession." I guess that a stock broken into 2 pieces doesn't count as 'evidence'.
They don't really give any opening as to what I might be able to do to have them re-assess. In the initial claim I had provided photos of the broken gun, as well as the extensive protective packaging.
Has anyone had success with a FedEx damage claim - especially after it has initially been denied? Is it just useless for us to continue paying extra $$$ to these shipping companies to cover loss/damage to guns during shipment?
Thanks for any assistance, and sorry about showing such graphic images so early in the morning.