Happy Monsoon owner

Forums Dealer & Manufacturer Feedback Happy Monsoon owner

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    wolfie
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    see my previous comments and the latest one
    FX are now on the case and I am placated.

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    wolfie
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    I purchased above gun new from a dealer in the Netherlands , a .22 model. After two weeks and a few e mails at my expense it was returned to dealer with semi auto issues, basically not cycling, poor shot count . Received back today from the dealer stating that gun was performing like a regulated target rifle. Well it wasn’t. It doesn’t Fire in semi auto, just one shot at a time. Even dry firing ie with no magazine cycles 20 times and stops. The gun is nearly impossible to cock. Dealer stated and submitted data to that extent that gun cycled flawlessly . There was no transit damage. I was without the gun for over 5 weeks. I await to hear from dealer their response to my requirement for a full refund. I will keep you posted. My faith in FX is thoroughly shaken. How can they supply a gun in such a poor state and why do some dealers not check guns properly before supplying ? I have tried e mailing factory several times no response. When I had a minor query with Daystate it was dealt with immediately by phone.

     

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    FearnLoading
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    Surprising. Not usually the kind of problems one would expect. I hope the dealer you are working with is reliable. Fx has always delivered high quality guns. 

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    wolfie
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    Yes , main Importer for Netherlands!

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    Dan25
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    I’m a guy and guys don’t like reading maps…..or directions.  We all know how to shoot a gun…right?  Is it possible that you may have missed something in the owners manual?

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    wolfie
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    Hi thanks for your reply.
    the magazine system is straightforward, the same as my Theoben Rapid I still have , bought in 1997, still working perfectly. Filling pressure is as recommended by main dealer at 220 bar, due to them ” tuning it to respond to 220 bar and not locking up ” as it did straight from the FX factory quality control section. Filling the gun is straightforward just like my Cricket, my Air Wolf , my Rapid .  Insert magazine pull trigger , one shot fails second shot , I don’t think it is returning the bolt far enough to set trigger and allow mag to cycle. Dry firing it from 220 bar after 20 shots firing cycle fails. Pressure in gun is now 160 bar or less . 60 bar for 20 blank shots, wow !! Dealer said your gun fires like a target regulated gun and sent me shot strings to prove it. No transit damage on box or packaging . The bolt needs Hercules to pull back and allow the probe to move for accessing input output of magazine, never like that before. Could the hammer spring be the problem ?  Not dry and lubed. In fact with one hand it is nigh impossible to pull bolt back, the initial movement say 2 inches is the hard area afterwards lessens off.a new gun SHOULD NOT DO THIS. I perceive gun is flawed and want my money back, this gun is not fit for purpose.
    yours upset

     

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    tricky79
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    Hi,
    I am sure that FX would be interested that their main dealer for that country is not fixing your problem. Have you tried to call factory direct to register your complaint?

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    wolfie
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    Thank you tricky79 for your support.
    I have sent a copy of my dealer e mail direct to factory just now. There is no phone number published, possibly written E mail is better though.
    Will post updates to this issue.
    regards

     

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    spysir
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    Naturally I would think you’ve tried it NOT dry firing, but?
    It does require back pressure taken from the barrel to cycle, if only dry firing it may well not have enough pressure to cycle. Also the correct pellet (normally) must be used.
    Please do keep us posyed.
    John

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    wolfie
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    Hi John

    Thankyou  also for your support.
    Pellets used JSB 15.9 as tested and used by dealer, also my pellet of choice.
    Fails every time after first shot now , firing JSB s as above. I believe dealer tests which showed improvement and perfect firing after exhaustive tests.
    Dry firing with no pellet it as previously stated fires twenty times and fails thereafter . Refill to 220 bar try again dry firing, same thing. Pressure reading appx 160 bar.
    i tried two different magazines both full 4-6 times , both one after the other from 220 bar down to 160 bar and separately from a fresh refill at same pressure.
    The cocking bolt has got increasingly difficult to pull back. It now requires two hands and very considerable force. At this point I stopped trying as I think something has broken. The HST has been tightened fully by the dealer.
    i do not feel disposed to start taking gun apart as very new and within warranty.
    i purchased the gun in mid March of 2015. After two target sessions and a chrono test I returned it. I fired maybe 60 shots.
    The dealer doesn’t open Monday or Tuesday . So tomorrow I will find out.
    i really have lost faith in a gun that was for me going to be very different. I repeat why do makers deliver substandard guns to dealers and why do dealers ship them to their clients without testing first. I have copied both maker FX and dealer. No response as yet. As the gun is so temperamental I declared it not fit for purpose and have requested a full refund.
    In posting these comments I hope to improve makers and dealers treatment of customers as well as speeding up their proper response.

    In the meantime I shall use other guns which do work, Daystate, Cricket and Theoben.
     

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    wlbryce
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    As a .22 Monsoon owner, I can tell you something is not right. I have run thousands of rounds through my Monsoon and it is a good design.
    The only issues have been the breech O ring, and my son sometimes will double load a pellet and fire it. That will cause problems and has forced me to replace some internal parts around air piston and muzzle. But, all the parts must work together for it to cycle. That means it must be assembled correctly and have no air leaks on the cycling system. If the muzzle adapter is deformed from a pellet strike that will cause it to not cycle. All of my problems have been caused by shooting double pellets….

    The bolt should not be that hard to cock so something is not right. Have you taken the shroud off to make sure that you did not double load a pellet and fire it? If the cocking piston that is driven by waste air is damaged by a pellet, it will cause the cocking handle to become stiff. Take it apart and check it out clean it out and reassemble.

    You can get the parts break down off the FX website, they also have a good troubleshooting guide for the Monsoon that will help you figure out why it is not shooting in semi auto. 

    If you get into trouble PM me and I can walk you through the assembly. The gun will shoot accurate, and cycle flawless with normal maintenance. I think something is not right from the dealer that sold it to you. This gun is the most fun I can have without shooting .22 rimfire fully silenced! 

    I know you main issue is that the gun is new and the dealer should stand behind the gun, In this I agree with you. But you will not be disappointed in the Monsoon if you would have gotten a good gun. Here is the link for the repair guide. I am not suggesting that you should do more than an inspection of the air system, but the drawing on the FX site has the assembly wrong in regards to the Shroud, your dealer might have assembled it wrong. You can see the correct way to assemble it here.
    http://www.fxairguns.com/wp-content/uploads/2014/03/Monsoon-repair.pdf

    Logan

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    wlbryce
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    Unless something has changed the .22 is NOT a regulated gun. The .177 has a regulator, but my .22 does not.

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    wolfie
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    Hi Logan

    Thankyou also for your considered and detailed reply. This forum really works for us Air users and is inhabited by people generous with their time.
    To my best belief I have not double loaded any pellet from this gun. Many years with PCP’s but being very aware of guns original propensity to not auto load when received back watched like a hawk the mag not rotating. What the dealer did re double loading I cannot say. I am not prepared to become an engineer to this flawed masterpiece which is not fit for purpose. I hear what you say and surprised that FX’s  drawings are incorrect on their own web site. I won’t drone on and have just now received E mails from the dealers engineer . I don’t feel disposed to start a three part bulleted plan to solve this issue. The third part was “a piece of wire which assists the sear to trip might have fallen out, I’ll send you a pic .” Yes helpful but gun is obviously very fragile. I just want a full refund. Shame really I believe Monsoon came out 7 or 8 years ago and was problematical then, either take it off the market or modify so it performs to what we hope and believe is the normal FX standard. Interestingly these posts have not solicited any factory response! 
    The dealer is open today so knows these issues . I await an answer. 
    Best regards
    still unhappy 

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    wolfie
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    Gentleman

    A result

    Now a happy customer 

    The factory are taking the Monsoon back where it will be put into perfect order . I am assured I will be delighted with it . I appreciate the medium of this Forum in quickly solving this issue. Apparently the dealer I dealt through is not the main dealer. 

    Safe shooting all

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    wlbryce
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    If your Monsoon shoots as good as mine, you will LOVE IT!
    I’m glad FX is taking good care of you.

    Logan

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