FX USA turn around time

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    PerkyVal
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    What's your turn around time when you sent your gun to FX in the US?

    Something is horribly wrong with my trigger mechanism on my Impact, and I cant shoot it. No first stage, and either wont cock, wont shoot, or hair trigger. All within a quarter turn.

     

     

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    KralGuy
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    I sent my Bobcat in for a leak, got it back in 3 weeks.

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    davecole
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    You want to call and ask. It will vary. If it’s still under warranty, you may want to pursue that route. 

    However, mine is not under warranty. In February I called FX about air leaking from the atmospheric vent. 7 week turn around from time of arrival. 

    I called Ken Hicks. Turned it in a week after he received it. He also tuned the trigger in which he called me to see if I was left or right handed.

    call Ken. Service job 1. 

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    PerkyVal
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    That would mean up to 2 months more without a gun I've had tuned, invested another 2k into accessories, and tuning and not even a tin of pellets shot. My ignoranance just means I'm out my Impact for the rest of the season, and no chance for competition this year.

    I'm gonna have to come up with an alternate plan, which will most likely be throwing good money after bad.

    At least my Crown works, although it's getting near time for it to be done over too

     

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    Revoman
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    Hi Val  –=–

    I just got through sending my Crown back for warranty service, took right at 3 weeks from my shipping to my receiving back. I called ahead for assurance that it was under warranty, which it was.  The lady I spoke with was very nice and helpful and I received emails from Kendall on the progress.  I then got emails when shipped back and of course emails for the Fed Ex shipper about delivery, which was after the July 4th holiday weekend.  It was actually initially scheduled for delivery on July 5, but I'm guessing that got backed up due to the 4th.

    Good luck Val!

    mike

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    mtnGhost
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    I'm too impatient to wait weeks or months. Although I have several replacement parts and a full service kit for my Crown, I have a second Crown that could be there for donor parts if I needed them. The only way that I'd send my rifle in for warranty would be if the block broke (knock on wood!!!).

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    elh0102
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    I sent my regulator in for repair/replacement under warranty, took 2-3 weeks as I remember. But, as mentioned, non-warranty work is slow. For that work, an independent shop is going to be faster and probably less expensive too. I have had work done by a couple of air gunsmiths who don't work on FX products, but Ken Hicks is excellent, and I'm sure there are others. 

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    leadfoot
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    My owners manual for an Impact X on page 15 says: Adjustments to the trigger are not a warrantied service.

    Did you buy that Impact new? Every trigger has a different feel. Mine was not what I'd call a crisp trigger. It was little soft on the second stage, however at just over a pound I got used to it and knew exactly when it would break the shot. Did you try to adjust it? 

    In the 7 months I've had mine I sent it in twice. After over 10,000 rounds I sent it in for a low power issue (C3 bumper). And again for a leak (of all things it was the bottle adapter). First time it took a month from out the door to back again, the second time it was about 3 weeks. Their customer service is some of the best I've seen. You call, explain the problem, talk to a tech who tries to help you solve it yourself, and then decide if you need to send it in. Very professional. 

    Reading the above posts, I think calling someone like Ken Hicks is a good idea. I may have to look him up myself someday.

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    elh0102
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    PerkyVal

    What's your turn around time when you sent your gun to FX in the US?

    Something is horribly wrong with my trigger mechanism on my Impact, and I cant shoot it. No first stage, and either wont cock, wont shoot, or hair trigger. All within a quarter turn.

     

     

    A quarter turn is a lot on this trigger, assuming you are working with the second stage adjustment screw. I'm assuming you have not decreased the first stage travel with the front screw. If that's true, then you can have "no first stage" by having decreased the second stage weight a bit too much, and it will not reset, or catch the hammer to cock, depending on how much it has been decreased (counter clockwise). If you start turning it in slowly, you should reach a point at which it cocks and holds. If the first stage does not reset, you need to increase it a bit more. Sorry if this is basic and repetitive for you. I don't much like these triggers, but they can be adjusted to what I would call a good field or position target trigger. My Royale releases at a bit over 8 ounces, with about half the weight in the first stage, and a good crisp release.  

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    PerkyVal
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    I was t the one that adjusted the trigger initially, so I'm not sure what was changed. When I sent it out my only problem was a "sticky" first stage. When I got it ba k it was single stage. I tried fixing but as always I messed it up.

    Right now I have a single stage 4.4 oz trigger that doesnt "hold" the hammer unless I really cook it hard, and not always then. It's far too dangerous to use at this point as it will fire if the gun is bumped.

     

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    Pestkillah
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    Shipping it anywhere is always a PITA. Call your tuner, tell him its unsafe and ask him to walk you through adjusting it properly.

    -PK

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    elh0102
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    PerkyVal

    I was t the one that adjusted the trigger initially, so I'm not sure what was changed. When I sent it out my only problem was a "sticky" first stage. When I got it ba k it was single stage. I tried fixing but as always I messed it up.

    Right now I have a single stage 4.4 oz trigger that doesnt "hold" the hammer unless I really cook it hard, and not always then. It's far too dangerous to use at this point as it will fire if the gun is bumped.

     

    As you obviously now know, that trigger cannot be safely adjusted that low. Either the second stage screw (A in your manual) has been turned too far out to reduce weight, or the first stage travel screw (B in your manual) has been turned in to the point of eliminating the first stage. Or, a combination of both. Some folks make it a single stage by adjusting the first stage out, to the point that the sear is barely engaging the hammer. This can be successful in giving a light pull, but is unreliable, probably should not be used anywhere except on the bench, and only then with a hex wrench nearby to keep it working. You should be able to play with these two adjusting screws to get it right, but it can be frustrating.

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    Glem.Chally
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    I watched the trigger adjust video masterclass and set the trigger to my liking.  Have you watched that?  Not very hard to adjust.

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    PerkyVal
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    Glem.Chally

    I watched the trigger adjust video masterclass and set the trigger to my liking.  Have you watched that?  Not very hard to adjust.

    Many times. I'm afraid I have an upper shear problem, or am a complete dolt, which is likely. I am Blonde ya know.

    Most of the problems I've had with the Impact have been self inflicted, but not this one.

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    Glem.Chally
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    How do you want it set?  I had mine where the first stage wouldnt work more than once if I decided not to shoot.  I shortened the first stage, then adjusted the second stage to the point it wouldnt cock.  Then backed off until it cocked again.

    This left me with a great first stage  (flaps back and forth with no resistance) and a light second stage break.  Not nearly as nice as my Boss or Royale trigger but that's the bullpup life I suppose.  Try backing the second stage out to where it's a heavy pull and go in small increments until it's how you like it.

    Took me a couple tries too, dont be too hard on yourself.

    I also opened that side hatch and lubed all the moving parts with moly grease.

    And for anyone adjusting their trigger give the little set screws some heat first, they are loctited from factory and you will strip them if you try them cold the first time. 

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    PerkyVal
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    That's what I did on my Crown, and it works fine. I have no idea why Ken changed it to one stage, or what's the problem with it, but I just packed it up to send it back. 

    I had it up to Trenier to sort.out a Huma problem, and Jeff had exactly the same issue as I did. I'm thinking I do have an upper shear problem.

    Ken did a bunch of mods to the gun so I guess it's best he sort it out. 

    I've maybe got a half tin through it this year after all the work I did, and had done to it. Very frustrating.

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    PerkyVal
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    I'm wondering if competition shooters prefer single stage. I have neuropathy pretty bad and absolutely need to have a dual stage. I find I can stimulate my finger by lightly pressing the trigger on the first stage a couple times, then I can feel the wall, and properly release the pellet with a light 2nd stage. *shrug*

    • This reply was modified 5 months ago by PerkyVal.
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    stoti
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    Sent you a PM Val.

    Stoti

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