FX Impact - Should I send it in for work to be done again?

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SethAZ

Member
Nov 19, 2015
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AZ, United States
I've had my FX Impact since December and AOA has been great with working on the gun to try to resolve issues with it 2 times before. I'm just trying to decide if I should have them work on it a 3rd time or should I just leave it how it is. Let me know what you would do.

The first time I sent the Impact in AOA fixed the slow leak out of the Air gauge, and they also "accurized" the barrel. I think that means they polished the barrel with barrel paste. They also tightened the telescoping shroud and greased the orings to allow the barrel to slide in and out easier. (Note: my Marauder pistol was shooting better groupings before they worked on the Impact). When I got the gun back accuracy was better but still not consistent.

The 2nd time I sent it to AOA was due to the 2 extra mags not fitting in the gun. And I also needed the revised replacement "milspec" spaced scope rail installed. I did not tell them about the accuracy issues I was still having because I thought I could eventually work it out.

At the present day here are the issues I'm wondering if I should have addressed by AOA:
The 2 extra mags I purchased now fit in the gun but they don't cycle properly (I have to wiggle the mag around before the pellet probe can push a pellet into the barrel) and there are bits of lead inside of the mags from the pellet skirt being shaved off by the mechanism.
The side lever does not opening smoothly, it feels like it is catching on something and makes an audible sound even with no magazine in place. The pin in the lever is in place and I've tried adjusting the pellet probe to see if that is what is causing it.
Accuracy is still not good (this is the biggest issue for me since I can't rely on it for humane hunting). After trying different weighted JSB pellets and velocities with single loading and after cleanings and after "leading the barrel", I can not get the pellets to stop spiraling. No other gun I own has spiraling issues. I am on my 5th tin of 25 grain .25 pellets and my 4th tin of 33 grain .25 jsb pellets. Sometimes I can get lucky with 5 shot 1/2 inch groupings at 30 yards in optimal conditions, but if I keep shooting the POI always changes as shots spiral into other holes. At further distances the spiraling is more evident.

What should I do?
And what should I expect?
I would love to be one of those guys that can get 1.5 inch groupings at 100 yards :)


 
Personally accuracy would be a must. I've had a verminator and wildcat, and I've never had to wonder where the pellet would hit. My brother shot the wildcat and said," This is what I've always wanted. I know I can shoot and it's great to have a gun that, if I do my part, will put the pellet where I place the crosshairs." I can't imagine all of those problems. I also had a marauder .22 and none of my guns have given me any issues. From reading posts I have had a fear that I might get a dud. I'm glad that hasn't happened and wish you the best. At two grand it needs to work. Don't just balk. Give them the opportunity to make it right. I haven't heard of anyone not getting needed service. 
 
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Send it back tell them to get it right or give you a new gun. For what they cost it should work. Had some frustration with mine Awsome when it is working but really frustrating when it does not. Picked up some extra mags for mine also they are a bit finicky getting them to work just right . Need a little more time to shoot it with new mags to see what I think about them. Good luck hope you get it fixed up. Great gun when it is working right. 
 
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I'd send it in. 
I'd also advise to never hold back info. They need all the info they can get in order to full-fill your expectations. 
I've had some issues with my rifles in the past. Heck, I had to send my Bobcat in 3 times. But, in the end they got it right and I am a satisfied customer. I recently had to send in one of my rifles for some work. I got my RA#, they jotted down the issues I was having on the work order, and read them back to me to be sure they had everything down right. Ok, that's all well and good. But we all know our own rifle's nuances and weak areas. So before I sent it out, I wrote another detailed letter to the mechanic that would be working on my rifle. That way instead of him just seeing "accuracy issues" he gets a more personalized and much more detailed description of what's happening. 
You already know you have a clipping issue which is why you're getting the spiraling. You've got a magazine issue that needs to be addressed. It sucks to have to send your rifle in. But, give them the ammo they need in order to get you the bullseye you're expecting. 
Tom
 
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In my opinion, the Impact is just over engineered. I watched a few videos on how to repair this and that, and the first thing I noticed was the use of a million set screws. Not too to mention that no thread lock is used!? Metal on metal and no thread lock!? Never heard such a thing. I have been doing R/C (radio controlled) for the last 35 years and I ALWAYS use thread lock. No matter how "vibration free" the application is.

Thread lock or not, the gun is like a rock star. They are all calibrated at the beginning, but once they grow larger than life, they fall apart.

Kmd.

P.s. I wonder who pays for the shipping!?
 
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Send it back. Working on it when you are not sure what it wrong can invalidate the warranty. Let AOA stand behind the warranty, this is a $2,000 gun not a toy. They have an exclusive contract to sell FX guns in the USA and that contract includes the costs for anticipated warranty. Make them work for that money FX pays them.

I have an FX Impact .22, never had magazine cycling issues. You may have an issue with the magazines, or your pellet probe, or your cocking lever mechanism, or a little of all. Too many variables. Add to that your barrel, albeit the pellet spiraling may be caused by the magazine/probe shaving them before they are propelled out of the barrel Let AOA figure this out. How can they send it back to you if the rifle cannot group past 30 yards?

I almost laughed at AOA when my $2,000 rifle arrived and they included a 20 yard target. It's about time "professional" airgun dealers stop using 1980's standards for quality control. How many FX Impact owners shoot at 20 yards regularly???? Laughable! And no...20 yard accuracy is not a guarantee at 30 or 40 or 50 yards....!
 
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Tell them you want a new receiver! Enough jacking around with it. They have a third gen gun out now that has supposedly resolved all the issues including the problems with the reg. They will be happy to help you I'm sure of it. My group of guys I shoot with have had two completely replaced with no further issues. Good Luck. 
 
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I also have had my FX Impact (silver .22) since December - I routinely shoot an entire mag of JSB 18's in a 1" group @ 100yds with pwr 1 (all per Ted's original video). So if our two guns came out of the same/first batch I would assume your gun should be capable of equal performance - also I have purchased 3 additional mags at 2 different times (from AoA) since December ( I have 4 total now) and they all function correctly - I would send it all back - and I totally agree with fe7565 regarding professional airgun dealers providing a real world example of their fix/repair/service etc.
 
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Thank you everyone for your input. I'll send it back in to AOA this week but this time I'll provide a list of things to be addressed (thanks for the idea Tominco). If I'm still having issues after my 1 year warranty is up I'll have to send it off to Ernest to be reworked. Again, AOA has always been eager to help, I just don't want them to think I'm being too picky or hard to please by sending it to them a 3rd time :)
 
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