FX Impact / Repair Center Troubles

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    BigDave
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    I purchased an FX impact from air guns of Arizona on Oct 25, 2017.  It shot excellent for 3 to 4 months before experiencing what I was told was a creeping regulator. I had to send it to North Carolina repair center which they had for several weeks before returning with no documentation of repairs. I called North Carolina and talked to the actual repair man who had no record of me or my rifle, after I explained what the problems I was experiencing was he said that he probably changed all seals and valves necessary. Very unprofessional to say the least. Unfortunately I am now experiencing the same problem and will have to return it to the service center. Hopefully I have better luck with the repair and customer service. Anyone else experience a similar situation with FX?
    I’ll be contacting N.C this morning for return instructions. 

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    jking
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    BD, here’s a thread on fixing the regulator creep on the Crown and Impact. It might be easier and cheaper than sending your gun back to FX USA, plus you get to learn a little bit more about your Impact.
    JK

    https://www.airgunnation.com/topic/fx-crownimpact-regulator-mod-tutorial/

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    BigDave
    Participant
    Member

    Thank you JKing for the information, I’ll save that.
    Being under warranty, FX should be doing the repair free of charge. 
    But if this condition is what appears to be an inherent condition of an engineering design flaw, I would hope FX would take appropriate measures to ensure changes such as your detailed instructions are on fixing the problem.
    So the question now is, if they don’t address a change, is this a problem that will reoccur every few months???
    Oh and by the way, FX N.C. opens at 9 am M-F, I called at 9:10 am, left a message, but had no response. Then I remembered that I had to call for several days before they got back to me when I sent it in the last time. For such an expensive product line, I’d think that customer service would be better. 

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    wolfie
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    Member

    Hi Bigdave

    FX had an issue with the Belleville washer stack in regulator which I understand on 2018 guns has been fixed, Earlier Crowns and Impacts may have an issue. This is a well known problem. Suggest you tell the repair man .Hope this may save you time and effort. 

     

    Safe shooting

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    Keyman62421
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    Member

    My impact has been in shop  month tomorrow.  Got a call yesterday from kendal.  Said he had it fixed. (Just started on it last tues.  3 weeks sitting in wait.)   I hope its right?  I appreciate the time and detail to get the job right (i hope)   

    However, i think im done with FX .  Ive got wildcat and impact, had trouble w/ both.  My wildcat has a problem now .  Out of warranty of course.  I won't be putting any more money in them.  I think you can get good shooting guns for 1/2  the e money. 

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    darkcharisma
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    Keyman62421, I also have an FX revolution and it's had it's run with problems such as won't cycle. I fixed it already but that's because i have time and the tools. FX referred me to a service center here in the US. They only charge $69 to work on the trigger mechanism, but the parts to be replaced? expensive. with shipping and wait time who knows how long. it could be easy $200. nah. 

     Now, what's wrong with your impact and wildcat? lmk if you want to let em go. ^_^

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    Keyman62421
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    Member

    Regulators.  Put a huma in wildcat.  (Myself).  After learning how to adjust everything its 70 shots @865. Its a tacker @ 50 & nickle @75.   

    1 month & 4 days later i got impact back.  Completely rebuilt, new reg.  25g 900 @2.    34.g. 870 @ 2

      Shooting dandelion bud @ 100. 

    I spend hours shooting weed stem @ 50 & out w/both guns.   

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    coonslayer
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    Member

    fx dont care! once they got ur money its upto you. i have a original impact and have had it out for repairs and air leaks 4 times in 1 half years, sometimes to recieve the gun back with a new air leak when it arrived to me. i will NEVER buy another FX product.

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    braxtonmb
    Participant
    Member

    I have an Impact .25 manufacture yr 1996. This is my 2nd air leak problem, 1st one I found and fixed myself. This time I can't find the leak. No warranty so where/who is the recommend repair shop? Thanks for your feed back.   

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    Hubertus
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    Call FX USA.

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