FX Impact – Pre Order and Delivery Related Questions

Forums PCP Airguns FX Impact – Pre Order and Delivery Related Questions

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    lbeckwith
    Participant
    Member

    I agree that the “promised” date is not the issue.  What IS the issue for me is AOA taking deposits from people in October, but telling me that they will only take my deposit when they have a gun to send me…which they say won’t be in the first batch…and I ordered in March.  Waiting in line at DMV stinks…but you have to do it.  It’s when you think folks are cutting in line in front of you…and nobody at DMV tells you why…that you get angry.

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    ashes5
    Participant
    Member

    I talked to AoA yesterday they said FX Impacts should be coming in this week or next. I ordered in February so hopefully I will get my first FX air rifle. I hope this gun fills all my needs with the interchangeable barrels.

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    rockymtbiker
    Participant
    Member

    Are you saying that you will not support FX or AoA because a.) FX hasn’t delivered the rifles in the amount of time you expected, or b.) AoA took your deposit and you are upset that they can’t sell you a product that they don’t have in stock yet, or c.) you’re just upset that AoA hasn’t sent you regular updates regarding the anticipated arrival of the Impact?The numbers change because the products usually go through some changes between IWA and full production. Which is why you can never rely on any numbers until the product is in full production.Historically speaking (at least the last few years), FX has been introducing their concept products at the IWA in Germany, then they bring a few with them to EBR in Arizona, then they make the product available to the public shortly thereafter. I was at Airguns of Arizona when FX arrived with a few boxes of parts and started putting the Impacts together. As far as I know there are only 6 Impacts in the US at this time. Fredrik raffled off 2 units at the EBR banquet, left one with AoA, gave one to Ted, one to myself, & another to the “Wildcat” Tominco. I assume this was a strategic move to try and get some publicity. These were all “pre-production” rifles and we are essentially the guinea pigs on the farm. Bottom line… the Impact is so complex (yet simple to use) that it is taking FX longer than expected to bring it to market. The last thing they want to do is release a new product that hasn’t been thoroughly tested.On another note please share with us (in a separate topic) how you upgraded your other two rifles to fill the niche.Thx
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    It wasn’t my intent to get into a debate, Michael; I was merely stating the decision I’ve made as the result of how this roll out has unfolded.  But to answer your questions, it’s yes to all three and more.  A primary tenet in quality improvement is that you exceed the customers’ expectations.  In this case both FX and AoA have done just the opposite.  FX unveiled the Impact and Wildcat at IWA and AoA placed the both items on their website with prices.  I was obviously monitoring AoA’s website and, as stated, placed my order within 30 minutes of the price being posted and have subsequently heard nothing as “expected delivery dates” have come and gone with no further communication while the 5.8 lb Wildcats have turned up in members’ hands weighing 7 lbs and the 6.1 lb Impact is weighing 7 lbs as well. 

    Let’s take this out of current context.  Suppose I went to my local hardware store and saw a poster advertising a new drill lighter in weight and filled with lots of neat features.  The manager says he expects to have the new drill within a couple of weeks.  I place my order and go home.  Weeks go by and I hear nothing from the manager of the store.  A couple of months later I hear from my neighbor that he has one of the drills.  It’s not as light as advertised, and it doesn’t have all the variable speeds advertised, but he’s enjoying it immensely.  I would make the same decision I’m making now; not only would I not be interested in purchasing the drill, but I would also decide that in the future I would likely find another hardware store for future purchases.  I make this decision not because I think the manager of the store is a bad person but because I perceive in his behavior that he has little or no interest in me as a customer, that he has adopted an all too frequently encountered mindset in today’s business world that moving product is the objective and individual customers are irrelevant (“if he doesn’t buy it then someone will”).

    For me the decision to spend $2000 on an airgun is not taken lightly.  Such a sum represents a substantial portion of my expendable income and I would like the business to whom I’m sending that money to appreciate that and treat me accordingly; that’s part of my definition of a quality experience.  Sure, I’m only one of 500 or 2000 people making the same purchase, but the fact that they made me think that my purchase was as important to them as it was to me demonstrates to me that they value me as a customer and consequently I value them as a partner in the pursuit of this wonderful hobby we all enjoy so much.  

    From a manufacturer I expect honesty in advertising.  If you state a product weight, then I expect the product to weigh that weight.  If the product advertising is misleading, then I have to wonder what other liberties you might be willing to take with facts.  As I’ve stated in previous posts, my airgun focus is hunting, so how much a gun weighs is an important detail when I’m hiking up a 12,000 ft peak here in Colorado.  My perception is that FX has been less than honest in their product descriptions, hence my decision to refrain from purchasing their product.

    Now, regarding the mods; yes, I will post those projects when they’re completed.  Thanks to fellow member Baxter Walton, I now have a bullpup stock kit in which I’m placing my old Hammerli Pneuma to make a neat, lightweight .22 hunter.  Still assembling it, but I can already tell you that it’s beautiful (thanks again, Baxter!) and snuggles into my arms like a warm puppy.  Now if it only shoots half as good as it looks I’ll be happy.

    The other objective was a lightweight, high-powered .30 caliber hunting gun.  I have decided to install a .30 caliber big bore kit in my Condor SS along with a carbon fiber tank.  Again, I’m still waiting on some parts but I can already tell that it will be light (less than 6 1/2 lbs with scope) and I have hopes it will be powerful and accurate (I’ve heard good things about TJ barrels so I’m hopeful) as well.  As noted, I will provide details later. 

    At the risk of being redundant, I am not interested in starting a debate.  I am merely stating the decisions I’ve made and the reasons for making those decisions.  

     

     

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    Txboy
    Participant
    Member

    Here is a video the airgun gear show posted today about the impact

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    Jack.K
    Participant
    Member

    TxBoy,
    Thanks for sharing the video.  Looks like the Impact will come in a good looking case.  can’t wait to get my hands on mine.
     

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    Ronin001
    Participant
    Member

    haha  he always cracks me up on his videos and he seemed to borrow my topic phrase at the end.  :)  
     

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    KenSkylight
    Participant
    Member

    The videos are indeed all well and good but when we see the most important.
    No one will shoot the gun at 50 yards, I want videos saw up to 100 and +150 yards!!

    Ted, where are you!!! xD

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    Ronin001
    Participant
    Member

    Its been the same with every new rifle that has come out WAR Flex, AAA Slayer and now the Impact.  Getting them to shoot targets and post some video or images  of the paper is like pulling teeth.   Hunting videos yeah sure but they will not touch the paper target with a ten foot pole for the most part.   Michael’s chrony test and the one or two images from Ted’s 100 yd shot testing is the best we are going to get and I do appreciate that they were willing to post those at least.  I for one don’t expect .25″ grouping at 50yards from any rifle.   My personal opinion is that the the manufactures of these rifle are worried that the general public will think the rifle is not worth it and will not buy if we don’t see those unrealistic groupings.  

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    Txboy
    Participant
    Member

    Not sure if you guys have checked out Teds Facebook page but he has some pics up of the grouping he’s getting out of the impact. He’s shooting sub 1″ groups at 100 yards. 

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    steeve
    Participant
    Member

    If I were an air gun manufacturer introducing a new design by giving out a few prototypes, I would probably select the best grouping barrels I had out of hundreds tested, to put on those prototype/publicity guns.  Wooden shoe? 

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    GLPalinkas
    Participant
    Member

    Looking forward to getting an FX Impact. Thanks to Tom, Ted and all who are trying to keep us current with the Impact information. 

    I just didn’t realize the experiences of some on this forum. Patience is a virtue and I will wait for my turn, however:

    Not wanting to get into the “he said, she said” part of the sales/delivery problem being discussed, maybe FX should model Apple. Apple is the richest company in the world for one main reason. Customer satisfaction, from product introduction to delivery. Attention to detail in their products design, exposure and delivery dates is high on everyone’s list. Apple products may not be your cup of tea but it’s hard to argue with their success. 

    PLEASE, I am not degrading FX at all. I know they are doing everything they can to produce and ship when they can. 

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    fe7565
    Participant
    Member

    I can echo what GLPalinkas said as far as the “care and feed” of your customers.  You are not only selling a product, but an experience. Manufacturers should understand that the airgun experience and thus their influence on their customers does not stop at the point of sale.   A customer purchasing a rifle is not an “end to all” experience, it’s a continuing process that requires constant feed and care by the manufacturer by making sure that timely and adequate service exists and parts are available.  Having only a single point importer such as AOA can lead to a single point failure or at least source of grievances. AOA becomes the face of your brand in the USA.  And I am not even going into talking about the unhealthy nature of a monopoly existing in the airgun market. 

    I can only relate to my Daystate after-sales support experience.  Yes, my rifle was out of warranty when I bought it and I paid the price for that with an additional 30% in expenses at AOA.  But what really gets me upset is NOT that I had to spend money on firmware upgrades that also necessitated an (electronics) hardware upgrade, but I was disappointed by the slow  and unresponsive customer service at AOA as the singe authorized reapair/parts source for Daystate.  After a couple of such experiences I am not inclined to wanting to deal with AOA anymore, thus with Daystate.  

    So I was excited to order the new FX Impact because of its interchangeable and compact design and the great name that FX has in the airgun hobby.  But again, I found out that I will be dealing with AOA again.  There is no escape unless you start exploring some of the new US made innovations that recently gathered speed and more followers.  I have no beef with the workers or the bosses at AOA. They are doing what most business would do in a situation of monopoly: do what’s best and most convenient for them and not necessarily what’s best for their customers.  Such problem can only be corrected by market forces when quality-made and affordable alternatives surface that can stand up to the best names in the industry. However, by then it may be too late for the current elite brands.

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    Michael
    Keymaster
    Keymaster

    Please try to remain “on topic”. If you have something to contribute, great. If you have a suggestion or would like to strike a conversation with one of the dealers and/or manufacturers then create a new topic in Dealer Feedback or Manufacturer Feedback. But if you’re just typing to start a fire, then don’t. Take your allegations and politics to a different forum.

    Thank you

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    GBGUNNER
    Participant
    Member

    THERE IS ONLY ONE SOURCE  they are running the plant 24/7.  Alxeson put himself on the line. Left a good job to start FX, his main goal is to make the best most innovative air rifles he can dream up.  He straightens the barrels.  He wants excellent products,  I choose to wait as patiently as I can having put my deposit down and not goad them into out shopping work or expanding to fast.  I want the best quality FX can give me.  That takes individual attention to each rifle and that takes time.  FX will grow and meet the demand.  The Bobcat, Wildcat, and the Impact are still new guns. It can be difficult to purchase a powder burner.  An iphone is available everywhere.  The FX Impact is a complicated piece compared to any pb.  It is a quality piece from a relative new and very innovative man and firm going 24/7 to produce as many as possible of over 20 different rifles.  To expand requires  good people capable of good reliable work and capital.  Axelson need to maintain control for good quality. Enlarging production to fast will kill quality.Too many bank loans and partners will water down the quality.  When everyone wanted a Dirty Harry .44 Magnum money wasn’t the issue . Smith and Wesson one of the largest manufactures could not produce them fast enough.  I want FX and Axelson around for a long time producing  Quality air rifles and parts.  Holland and Holland started out the same way and  they are still producing the best quality arms and  have innovated their line of products to met the current wish for High Quality big game arms.  Stop, take a breath, put down a deposit and bide your time.  I want the best Impact I can get and part of the price is waiting for mine to be made by selected quality people under the eye of the innovative genius of the owner, engineer, and barrel straightener. I’m happy with and proud of my Bobcat.  I’ll take pleasure in shooting it while I wait for my Impact.  Then I’ll have to consider selling the bobcat and the buyer will know he’s buying a quality rifle.  If I wanted some thing right now I’d go to wallmart and settle for what I got.  If I want a quality Holland and Holland over and under double rifle I’d order it and wait for it.  I WANT an FX Impact. Just look at Michael’s velocity chart for the impact, All the exterior, At your finger tip adjustments, quick and easily interchangeable barrels. I don’t see any other air gun manufacturer dreaming up a New type of rifle innovating a new design and a method to produce it plus all the engineering to reduce the interior war of efficiently moving high pressure air from the storage bottle to the pellet and spend their own bucks to build and market an untried idea. That is an enormous risk. I want to be part of the Impact’s success.  I don’t want something made in china produce with near slave labor. I would prefer it be made here but US banking won’t support this kind of innovation and product, They deem it to risky.  Well I’ll be lucky if anyone reads this to the end.  Per haps it may bring a new perspective written by an old construction electrician who cares about doing it right with quality work and safety.. I still prefer mom and pop family restaurants and cafes and companys not run by the banking industry.  Nothing but X rings and head shots.  GBGUNNER

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    ComplyHunter
    Participant
    Member

    “GBGUNNER”THERE IS ONLY ONE SOURCE  they are running the plant 24/7.  Alxeson put himself on the line. Left a good job to start FX, his main goal is to make the best most innovative air rifles he can dream up.  He straightens the barrels.  He wants excellent products,  I choose to wait as patiently as I can having put my deposit down and not goad them into out shopping work or expanding to fast.  I want the best quality FX can give me.  That takes individual attention to each rifle and that takes time.  FX will grow and meet the demand.  The Bobcat, Wildcat, and the Impact are still new guns. It can be difficult to purchase a powder burner.  An iphone is available everywhere.  The FX Impact is a complicated piece compared to any pb.  It is a quality piece from a relative new and very innovative man and firm going 24/7 to produce as many as possible of over 20 different rifles.  To expand requires  good people capable of good reliable work and capital.  Axelson need to maintain control for good quality. Enlarging production to fast will kill quality.Too many bank loans and partners will water down the quality.  When everyone wanted a Dirty Harry .44 Magnum money wasn’t the issue . Smith and Wesson one of the largest manufactures could not produce them fast enough.  I want FX and Axelson around for a long time producing  Quality air rifles and parts.  Holland and Holland started out the same way and  they are still producing the best quality arms and  have innovated their line of products to met the current wish for High Quality big game arms.  Stop, take a breath, put down a deposit and bide your time.  I want the best Impact I can get and part of the price is waiting for mine to be made by selected quality people under the eye of the innovative genius of the owner, engineer, and barrel straightener. I’m happy with and proud of my Bobcat.  I’ll take pleasure in shooting it while I wait for my Impact.  Then I’ll have to consider selling the bobcat and the buyer will know he’s buying a quality rifle.  If I wanted some thing right now I’d go to wallmart and settle for what I got.  If I want a quality Holland and Holland over and under double rifle I’d order it and wait for it.  I WANT an FX Impact. Just look at Michael’s velocity chart for the impact, All the exterior, At your finger tip adjustments, quick and easily interchangeable barrels. I don’t see any other air gun manufacturer dreaming up a New type of rifle innovating a new design and a method to produce it plus all the engineering to reduce the interior war of efficiently moving high pressure air from the storage bottle to the pellet and spend their own bucks to build and market an untried idea. That is an enormous risk. I want to be part of the Impact’s success.  I don’t want something made in china produce with near slave labor. I would prefer it be made here but US banking won’t support this kind of innovation and product, They deem it to risky.  Well I’ll be lucky if anyone reads this to the end.  Per haps it may bring a new perspective written by an old construction electrician who cares about doing it right with quality work and safety.. I still prefer mom and pop family restaurants and cafes and companys not run by the banking industry.  Nothing but X rings and head shots.  GBGUNNER

    
100% agree

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    lbeckwith
    Participant
    Member

    Take one guy off the line for 5 minutes.  Have him call AOA with a status update on production and shipping.  AOA then knows what to tell their customers…no one is surprised and rampant speculation is put to rest.  Guy goes back to line making fantastic air rifles.  This isn’t freaking rocket science.  I want the gun…just tired of being treated like a mushroom.

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    Mr.Gadgets
    Participant
    Member

    “lbeckwith”Take one guy off the line for 5 minutes.  Have him call AOA with a status update on production and shipping.  AOA then knows what to tell their customers…no one is surprised and rampant speculation is put to rest.  Guy goes back to line making fantastic air rifles.  This isn’t freaking rocket science.  I want the gun…just tired of being treated like a mushroom.

    I agree !   
I have been in the manufacturing industry for 30+ years and found that 99% of customers are understanding to late deliveries, when they are kept informed and updated rather than in the dark.

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    Michael
    Keymaster
    Keymaster

    I don’t disagree with some of your points.

    But PLEASE try to remain “on topic”. If you have a suggestion or would like to strike a conversation with one of the dealers and/or manufacturers then create a new topic in Dealer Feedback or Manufacturer Feedback. But if you’re just typing to start a fire, then don’t. Take your allegations and politics to a different forum.

    Thank you

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    Ronin001
    Participant
    Member

    I feel my number is coming up next week…. the phone is going to be ringing!   :) :D

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    fe7565
    Participant
    Member

    Good luck Ronin001, I hope you get it soon, but you must promise to post some great reviews like Tom and Michael :)   

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