FX Airguns - Notice

I have been a centerfire, rimfire and shotgun shooter for years. However, this air world is new to me. Point is, I do not know any background on the FX, AoA problems. I was very interested in buying a FX Wildcat in .25 caliber. I love the looks of the gun and saw some tight groups being shot on YouTube by this gun. A few days ago I called AoA and talked with a salesman (will not name him) about the FX Wildcat in .25. I was immediately steered in the Brocock direction and was told the .25 was not a good platform in the FX Wildcat. I took the guy at his word because he works for an airgun shop and probably knows from experience what he is talking about. Well after reading this topic, I wonder if I was lied to? Anyway, I ordered an Airgun Technology Vulcan 2 from another airgun shop. Hope I made the right decision.

You did the right thing, did your research and buy the gun YOU like, not the one other like, I'll tell you, Wildcat, Brocock or Vulcan you will be happy with any of them, me personally I'll have go with Vulcan also but again, that's why this sport is so rich, it's what works for you. Claudio won with a Brocock last year were the trend was everyone using FX and Daystate, there you go! It's what works for you. I'm pretty sure more than one people saw Claudio with the Brocock and though, ohh boy, death on arrival... :)
 
I may be a new member here but, I've been reading the forums and following the stories for a long time. It seems to me that all the dealer and manufacturer posts in the past have been on a positive note. Their main goal being to boost sales and help the sport advance. Enter this “press release” by FX. I can't think of anyone else that has taken it upon themselves to publicly undermine another company like that. It's a clever post but, that's really what FX is doing, bashing Airguns Of Arizona. And in my opinion, it's a really shi##y thing to do! But, it's especially shi##y when you take into consideration the exceptionally close partnership they used to have with one another!

This has, unfortunately, turned into an "ugly divorce" of two companies. I don't recall Airguns Of Arizona bad mouthing FX publicly. From the rumors I’ve read, when FX decided to start importing their own products, they barely gave Airguns Of Arizona any warning at all. That's no way to treat a business partner. I have no doubt that FX followed a similar timeline when they presented this decision, seeing as they're still advertising the rifles for sale on their website, and they still have a large advertisement on this forum with both business logo's. Airguns Of Arizona could have dropped the FX brand after being treated the way they were treated but, they didn't. They tried, through a strained relationship, to keep the peace and keep the ball rolling for the sake of the sport as a whole. "Bravo, Airguns Of Arizona!" 

Of course, FX didn't mind continuing to sell their products through Airguns Of Arizona. They didn't mind continuing to cash-in through the top rated, major seller that Airguns Of Arizona is. But, with the drop of a hat, they no longer want those sales? Come on. They cited a "clear conflict of interest" as the main reason. Why? Could it be because Airguns Of Arizona carries the Daystate brand as well? It’s pretty well known that Daystate and FX have been competing with one another for a long time for the top spot. But, Airguns Of Arizona has carried Daystate and FX together for over a decade! If that is the case, then what about Utah Airguns? They sell both. So does SPAW and many other retailers. What’s the conflict of interest FX? I thought the point of the business was to make and sell airguns. 

I think this parting of ways isn't due to a conflict of interest at all. I view it as a petty, infantile, temper tantrum meant to do nothing more than to hurt another company. Read the press release again. Take a minute to compare it to press releases in the past from other companies in this industry. No one goes out of their way to undermine another company like this. Even if you take a look at Airguns Of Arizona's forum topics, they don't bad mouth FX. Quite the opposite! Because they know it's bad form. They know it would only be bad for their reputation and for the entire industry. They made the decision to take the high road and set an example that others could follow. Behavior like FX has just shown, does nothing more than hurt the industry.

I could pull the whole thing apart but, I don't have the time. I did notice how FX states how they're committed to supporting their retailers, how they hold them in such high esteem, and work vigorously to support their efforts. It looks like they've supported Airguns Of Arizona by the shirt collar, held them high up, and worked vigorously to stab them in the back repeatedly. If I were an FX retailer, I'd be paying close attention to the way FX "supports" their retailers. I think the real story is hinted at in the very last line, "further the FX airguns brand". Or in other words, "tow the line" or else. 

I hope people who read that are wise enough to see through the veil of this innocent looking press release to see the hypocrisy behind it. These are the true colors of the FX company. It's unfortunate that such a brilliant, creative, and innovative company act in such a back stabbing and spineless way! 

Joe B.

(not Brancato)

Good read, spot on as to how I feel in regards to this...basically 100% agreement until your last statement....brilliant, innovative are not synonymous with FX....only creative...creative ways to capitalize return on investments. :)



The FX valve design is good for .177 + .22 (barely)...the AOA rep stating .25 cal is not the greatest for the wildcat was giving his honest opinion which is educated, and correct...of course dozens will say otherwise, certainly wildcat owners...but they don't have the intimate knowledge of pcp's I, or possibly the AOA rep has to be a proper judge of whats good, and what really isn't...
 
I’m sure we’ll never know the behind the doors reason why . My personal experiences with AOA range from the best customer service ever right, down to the “why did I give this place so much money “in past couple years? And the next time I call it’s back to the top ? For instance I ordered a Omega tank , when I placed order I specified I wanted an FX fitting on one end of the whip , obviously so I can get it off my impact . Dude said cool no problem, was on invoice tank showed no whip at all ? Called talked with another guy , in not so many words he eluded to the fact I was lying and was just trying to get something for nothing . Which normally woulda ended my relationship with any other vendor I use. Finally they sent me one , no FX fitting . Next call when I had original invoice that specified on it I want FX fitting , dude argued with me and said you got one with the gun just use that ! Really he expected me to take one of my compressor to put on my tank ? I finally said just send me one , of coarse they had to charge me another $25 plus shipping . I did have a conversation after that with FX USA about the whole run around , and some other miss information I was givin they were very apologetic . Maybe lots of these complaints had some weight on the split as well . Like I said great and horrible I never knew what I Was in for . At the end of the day they still had my business, guess I’ll get to know the Utah boys now ? 
 
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I don’t think it has anything to do with warranty or distribution like some have said because FX took over distributing the guns a year ago and also assumed warranty work around the same time. AoA has been just another FX dealer selling their rifles for a while now. Lots of dealers sell both FX and Daystate/Brocock so I’d suspect it’s something behind the scenes related to product pricing or sales tactics that caused the split.

FX is a business, and you don’t just end a relationship with one of, if not the, biggest airgun retailer in the country without good reason. It’s like cutting off your nose to spite your face. This will probably cost FX some sales so I’m sure they’ve got their reasons. We’ll probably never know... but speculation is fun! lol
 
God forbid AOA wants to shine a spotlight on another brand or competitor...seems to me someone at FX has jealously issues and doesn't receive criticism well...nothing to do with NDA...This threads summary is....one party vaguely airing dirty laundry and another being respectful of the one companies decision in doing so....



FX simply could have said "We are sad to announce, that we at FX have found it in our best interest to remove AOA from our list of authorized dealers, all current and remaining products sold through AOA will still be covered under warranty through our service centers available here [inserts link]. We apologize for any inconvenience this may cause any current or future customers."



-Matt
 
It is too bad these companies have parted ways, but I'm not sure this matters to us consumers. Now there are plenty of sources for FX products and it doesn't matter where you buy because the prices are pretty much identical. As others have mentioned, price have been constant for some time. Just pick the outfit you feel delivers the best customer service and has the stuff you want.
 
PerkyVal,

I don't see the mystery. AoA was the sole importer of FX airguns. They were also the sole warranty and repair center for FX. Everybody knows that the FX Impact had lots of issues early on, and many of those guns had to be sent back to AoA for warranty repairs. According to many of those Impact owners (I read the forums), AoA found reasons why many of those repairs should not be covered under warranty because of owner error and/or owner tampering. Let's face it. Many owners fouled up their regulators by turning them down under pressure and not degassing them first. Some turned their regulators too high and blew o-rings. So AoA was charging the owners for those parts and repairs. The owners paid for the parts and the repairs and for shipping both ways. All of a sudden a $2000 gun became a $2500 gun, and Impact sales started to slump, and FX was losing customer confidence. FX was ultimately taking the rap for AoA's unwillingness to do the repairs under warranty for free. All of a sudden it began to look like AoA was double-dipping, and FX owners were absorbing all the costs plus, in many cases, nearly $100 shipping both ways for each occurrence, not to mention being without their guns for weeks or months. What was FX to do but open their own warranty and repair center in order to rebuild customer confidence and to regain lost sales. 

In my book, FX did the right and responsible thing by opening their own shop, FX USA. And FX owners have benefited by leaps and bounds since it opened. The way we get treated by FX USA has healed many a wound. Now we even have the Master Class video series that makes us all capable of doing our own repairs. Not only that, but, FX USA ships us the parts we need for free and doesn't even charge us for shipping. Further, FX USA doesn't charge us for warranty work if we can't do the repairs ourselves, and neither do they void our warranties for working on our own guns. Our warranties have now even been extended to 3 years transferable. FX has literally bent over backwards to right all the wrongs. And when you begin to calculate all the savings that FX owners have gained since the opening of FX USA, then you begin to comprehend the outrageous windfall that AoA was reaping at OUR EXPENSE, not to mention the damage that AoA was doing to FX!!!

Before anybody accuses me of being an FX fanboy, I'm on record right here on AGN of being one of FX's worst and most outspoken critics. Despite all the criticism, I own a Wildcat, a Boss, and an Impact. Why? Because I love their guns. I just got sick and damned tired of the runaround from AoA. Guess what? Since FX USA opened its doors, I am a PERFECTLY SATISFIED FX OWNER, praise God!

I paid $2000 for a USED FX Impact not long ago. Yes, I've had to make repairs. Guess how much I now have invested in my USED FX Impact? Exactly $2000 and not a penny more. Not even shipping charges. And what is more, thanks to FX, Ernest Rowe, and all the staff at FX USA, the Master Class video series has me ripping this thing down and repairing anything that breaks and putting it all back together and tuning it with the same success and talent as Ernest Rowe himself. Now I ask you all, who could put a price on that?

I'm 63 years old and have grown unbelievably and justifiably cynical of "Corporate America". But FX Sweden and FX USA have restored my hope. And if "Corporate America" copied FX's business morality, there would still be hope for this country.

Best of luck to Utah Airguns. I only hope nobody has to ever be reminded of the lessons we've learned.

Disclaimer: These are my own personal, free, and outspoken opinions. Everyone is free and encouraged to have their own opinions; different as they may be.

BeemanR7


Have been following a lot of these forums and in the airgun scene for many yrs ( over 18 ) and have owned many different brands of pcp’s ( including impact ) and have dealt with AOA and Utah and others. This post nails exactly how I feel also. Could not have said it any better. Great post. 

Bob