The first thing to do is rule out the camera. I use a Casio EX800 and it seems to have good days and bad days based on my magnification. Most of the problems have to do with the settings. If you have 16:9 chosen for your image size, it is recording for wide screen viewing and can produce the black lines on top and bottom. This will also happen if you use the 480 or 1000 fps settings as the image size the camera can record to is much smaller. To remove the black bars, make sure the image size is set to VGA and as stated earlier that the speed is 240. (On a special note with speed, I've tested it at 480 and 1000 fps and at 30 yards it is very difficult to tell the difference from 240, aside from grain, as you just don't see the pellet long enough before impact. I've tried it at 50 yards as well without seeing much of a difference and hope to test it at 75 and 100 yards where I would expect to see the greatest differences but until I test mine out, I really won't know for sure).
In terms of focusing on the reticle, check your autofocus area settings and see if you have them set to intelligent, spot, multi or tracking. Spot focus will quickly locate the crosshairs when positioned in the middle of the viewfinder while the other settings may require you to slightly depress the shutter and let the camera decide where the focus points are. Also, don't confuse autofocus area with continuous autofocus. Turn off continuous autofocus as any movement with the image will cause the camera to try and find a new focus point and then focus on it. Other settings to make sure you have adjusted include ISO (which is how sensitive the camera is to light), program mode (P, A, S, M, etc.), image quality, and anti shake to name a few. You'll have to play around with these settings to see what your camera likes best. Lastly, make sure you disable digital zoom as this uses an algorithm to enlarge the image and will cause distortion. Instead, always use the optical zoom as that limits everything to the camera's lens, so what it see should be what you get.
Lastly, make sure there isn't a problem with your scope. I'm currently having an issue with one of mine where based on magnification I can get a slightly blurred image to a very blurred image the higher I go even though when I look through the viewfinder it looks crystal clear. I can adjust some of this by doing manual focusing instead of autofocusing, but I can't make it as clear as I want. Remember that with the camera mount setup, the camera is using the scope's image as it sees it (in other words, not as your brain would filling in certain gaps), it is not using the scope as the camera's lens.