Fed Ex Has Gone From Being A Great Trucking Company To Being A Drunken Sailor

Forums General Discussion Fed Ex Has Gone From Being A Great Trucking Company To Being A Drunken Sailor

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    likkitysplyt
    Participant
    Member

    No offense to all you Navy Veterans, it’s just a figure of speech.

    ​I packaged up my Wildcat and sent it off by Fed Ex to have some warranty work done on the regulator. Even got an e-mail verifying that the package had been delivered on Monday to FXUSA and signed for by someone named S Smith.

    ​Just got a call from a lady with Fed Ex named Kate who said she has my gun. They had to open the package because there was no address sticker on the box. When she opened the box she found a note that I had written to the folks at FX describing how the gun was acting and exactly what I wanted done to it. The note had my address and phone numbers on it …. without that note I would probably simply be out one Wildcat as there was no address sticker, no name, no contact info, no tracking number … no nothing to help them decide who belonged to that box.

    ​I asked her how that could happen. She said that the sticker apparently came off my box and somehow got attached to another box and the other box was promptly sent to FX in Wilmington NC. Sooooooo FX is sitting on a delivery that they have no idea who it belongs to or what they want done with it … because it had my sticker on it. Who knows … it’s probably a box full of women’s panties. 

    ​A word to the wise here might be in order … if we are going to be using companies like Fed Ex and UPS to deliver high dollar merchandise for warranty work it might be a real good idea to put something in the box with whatever you are shipping that gives them your name … address … phone numbers … e-mail address etc. You can no longer rely on a tracking number and a e-mail stating that your shipment has been delivered with these carriers.

    ​Love, Live and Laugh
    It’s a short pony ride
    John

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    markT
    Participant
    Member

    Good intel. Thanks for sharing that.. 
     

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    intenseaty22
    Participant
    Member

    Yup, that has always been good policy (note inside) I used to work for UPS inside the hub, you don’t want to know how the packages are handled. I always try to tape the “Sticker” with 2 inch clear tape on all four sides and go over the edge of the box. 

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    FX-USA
    Manufacturer
    Manufacturer

    Thanks for the heads up on what happened to your delivery. We’ll have someone reach out to you in the morning and make sure we help figure this all out so we can get your Wildcat taken care of!

    – FX USA Service Department

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    Cranky1
    Participant
    Member

    I have to applaud fx for trying to help in this situation.  A lot of companies would tell you to take it up with the shipper and not help.  Makes me feel better about getting a fx. 

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    Brian10956
    Participant
    Member

    Fedex ground will hire anyone who has the credit score to get a delivery truck. They work as a self employed contractor and in order to meet the companies expectations they cut corners usually they don’t make it and there are a lot of used delivery vans out there.

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    likkitysplyt
    Participant
    Member

    Thanks FX … when Kate called me up she was in Ft Mill, SC and she has given me another shipping number … said she was gonna re-package the gun and get it sent off to Wilmington either tonight or first thing in the morning.

    ​She said she would have to be getting in touch with you in Wilmington because apparently you have already received some package that had my sticker on it, because I got an e-mail stating that the tracking number had been delivered to FX in Wilmington but it was on the wrong package … apparently the only thing that you guys got that was mine was the sticker because the gun is in Ft Mill, SC.

    ​Just wanna say that it makes me feel a little better knowing that you people are aware of the situation, my gun is not lost even though it ain’t where it is supposed to be. I was just thinking that it might be a good idea to have everyone to put some kind of identification in their boxes so if all else fails, they’ll have something to fall back on. Like the old saying goes, “A bird in the hand makes it hard to blow your nose!”  :yes:

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    Hynzie
    Participant
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    GOOD info JOHN if we all took your simple but well thought out advice  ,it would save a ton of heart break and  head ache ,,if they cant figure it out well we gotta do it for them ,,THANKS for sharing HYNZIE

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    mark404
    Participant
    Member

    I always print two shipping labels, one goes on the box and one goes in the box.

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    scrane
    Participant
    Member

    Sounds like FedEx followed up and did the right thing. Why drunken sailors? Just like any industry, there are good workers and bad workers. It is unfair to brand an entire group.

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    likkitysplyt
    Participant
    Member

    First of all scrane … I have good reason for my present state of mind concerning Fed Ex and UPS. I know how the trucking business works because I was a trucker for most of my life, driving a 10,000 gallon gasoline tanker for 35 years and doing long haul from the east coast to the west coast for an additional 5 years. 

    ​Let’s just look at the last 6 months in my family alone. I ordered a $1,000 drone at Christmas, received a e-mail from them with a tracking number on it and I kept track of it. Three days after I ordered it, I got an e-mail that said it had been delivered, I called Fed Ex up and told them I don’t have it and got in an argument with the person on the other end with him telling me I did have it and me saying that I don’t. Went up and down the chain of command and finally got someone that believed me and admitted that they were lagging behind in deliveries because of the holidays and simply wanted their customers to think they were keeping up with everything. HUHHHHHHH????? How in the heck does telling someone a lie make me feel comfortable that my package is in good hands … my first thought is that they have lost the shipment and where da heck is my drone. I finally got the drone two weeks AFTER it was supposedly delivered.

    Two months later, my wife ordered a new home entertainment center … it arrived but was chipped and broken in several parts. The company said the shipment was in good order when it left their factory and if there was any damage it had to come from rough treatment from the carrier.

    ​A month after that, my neighbor who lives about six houses down from me ordered one of those stand up desks … I think he is an architect … and Fed Ex delivered it to my door. I called Fed Ex up and told them it was delivered to the wrong address. I was not home when they dropped it off on my porch in the middle of a blowing rain storm. The box got soaked and since the furniture was made of particle board it looked like a sponge and was falling to pieces. Fed Ex told me that they would be by my house in 3 days to re-deliver the package and to please move the box to another location where the elements wont do any further damage to the product …. a week later the box was still sitting on my front porch and I called my neighbor up and told them what had happened. He got in touch with Fed Ex and Fed Ex ended up buying him a new piece to replace what had essentially been destroyed. During all this time I was in touch with Fed Ex 3 different times and every time they said they would have someone out to correct the mistake the next day and even suggested that I bring it to my neighbors house. I told them that if I delivered it to them, that I could be held liable for any damage to the package or what it contained or if any parts were missing, how would I account for that since it had been sitting on my porch for a week.

    ​As I said, I have been in the trucking business for decades making those deliveries and if you use due diligence these problems will simply go away, but Fed Ex wants to take the attitude that it is simply a mistake …. human error. Well that may go over well with some people who don’t expect others to do their job, but it don’t with me. Tell me scrane, how would you feel if I delivered a load of gas to your local gasoline station and accidentally dropped gasoline into the K-1 Kerosene tank at the station. You go by to pick up some kerosene to put in your space heater during the winter, you get home, fire that bad boy up and it explodes in your face, burns down your house and kills your wife and kids … is it just a simple mistake then? … human error? … just a mix-up … Or how about me dropping ULSD in your gasoline that you put in your car … think about it … I’m only asking for people to do their job correctly, apply due diligence and  take some pride in doing a good job … and for goodness sakes quit lying and making excuses with people who are only concerned with getting something that they paid their hard earned money for, were told when to expect delivery, get a note saying it was delivered and then try to follow up to find out what happened. That’s what I’m talking about.

     

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    hawkeye69
    Participant
    Member

    @likkitysplyt: Unfortunately the days when “the customer is always right”  is nothing more than a distant memory.

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    Springrrrr
    Participant
    Member

    Clear tape over the address sticker would probably prevent something like this from taking place.

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    intenseaty22
    Participant
    Member

    “scrane”Sounds like FedEx followed up and did the right thing. Why drunken sailors? Just like any industry, there are good workers and bad workers. It is unfair to brand an entire group.


    As someone who has worked in the industry I will tell you that the workers may all be good, that is not the issue. The end result IS drunken sailor like regardless because of how they are pushed. When you are told that you should have to empty an 18 wheeler trailer in (can’t recall the time) X amount of minutes, it’s game on. The other thing is that there is a large amount of very young immature males working that warehouse night shift, drunken sailors behave better. Trust me, I was one of them. 

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    jcjc
    Participant
    Member

    i always write the “to” and “from” addys in sharpie/marker on two sides of the box. write in the corner so it won’t get covered by a shipping label.

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