Disappointed with Impact **UPDATE**
- Thread starter Txboy
- Start date
REALLY GUYS! I have listened to this debate about QC, manufactures and the dealers. Every new release has had a few guns with problems. It's a small percentage. If your one that was unlucky enough to have a problem I really feel your pain. But the dealers have always stood behind them. In my case AOA has been golden. When you think of the problems we hear about compared to the PALLETS of guns they have shipped the problems have been few. Except if you got one. People have a tendency to voice the problems and the guys that haven't had a problem are for the most part silent. Then REMEMBER, we decided to pay deposits and wait in line for the manufactures to release the product so we could be FIRST while we groused about how long it was taking. When they released the product to the dealers we groused about how long it was taking them to ship. No one ever said, KEEP THE GUNS AND CHECK THEM ALL OUT. All we ever said was HURRY!!. In my opinion as a retired business owner that has had to deal with all the crap that used to cause me delays that I never could have even dreamed up, they have done an amazing job and deserve credit. The cost of 2000.00 for the gun is relevant. I bought a 50,000.00 pickup. Paid a deposit for the first release and waited. First 3 months the dealer had it more them me. But they got it fixed and I'm happy with it. Again, if you've had a problem I feel your pain. They will stand behind it and when it's fixed you will be amazed at what it will do. Life is to short to spend fussing about stuff. I assume now I'll get stomped on.
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Well said.
Those who say "there is a lot of talk on other forums about all of the Impacts problems" are full of it. Chances are those people don't even own one & have never shot one.
I'm not saying the gun is perfect (although I haven't had any problems). It's just a shame that more Impact owners don't chime in. I would bet that the percentage of happy shooters far outweighs the few that have decided to air their frustrations.
No offense to you txboy, I've had other rifles with minor issues & it's no fun waiting for them to get fixed. Best of luck to you, keep us updated.
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Michael - At this price point and from FX happy shooters should not have to outweigh anything and you know that. I don't go on other forums but at least in this one this was the gun that was mentioned most about its problems. It pisses me off because I wanted one and I have been burned before with spending a lot of money to beta test an unfinished product and it is not fun, 3 years later I am still receiving parts to try to fix it. I am pretty sure that FX has now fixed all the issues at least I hope so, so now we will see if things balance out.
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Let me start by saying, this is the only forum I go to. I don't read any others. I don't go to car forums and complain when I have a problem with my vehicle, I don't go to the whirlpool forums and complain when I have a problem with my washer and believe me these are all real life problems for everyone. The reason I am on here is because I love the hobby I am into. So for me not to voice my opinion about something I'm passionate about is just not in my nature. With that said not every person that owns an impact (or and airgun) comes to this site to read what's going on in the world of airguns. Only the ones that really are passionate about the hobby come here. I can recall maybe 15 members here that have impacts that have posted something and not all where bad. So making a statement that everyone that is happy with their gun says nothing and everyone that has problems complains is not true. I'm dealing with facts my gun broke and yes I spoke up about it. My dads broke he didn't come on here and say a thing. What I'm trying to say is making blanket statements that only the people having problems come on here and complain is not true. Where are all the gun owners that received an impact off the first pallet? Who knows they are either happy with their gun or not but I guarantee not all are members here.
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I personally don't believe it posting about problems until AFTER it has been resolved. Whether you got a refund or got it fixed, let it all play out with the dealer then after its all over post your experance.
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Scott_mct,
i disagree. With a 200 deposit for a 2000 gun I want to hear the good, the bad, and the ugly before I take delivery.
Ive had great support on questions on my daystates and have had zero issues with them or my Steyr or Feinwerkbau. If FX wants to sell guns at those companies price points they need to treat their guns and customers like those other companies do. "We refuse to talk to our customers or respond to emails - you need to talk to a dealer" isn't appealing. Especially when there is only one dealer here in the US who doesn't have to compete with anyone on price or service .
Re "new platform excuse" how many issues did we hear about with the new MCT or FWB or Steyr? To to release a gun with obvious issues (like the undeniably out of spec scope mount) and hope customers accept the issues is poor business practice. I believe they are fixing this stuff faster because there is an online group of people talking about it and making it visible.
i disagree. With a 200 deposit for a 2000 gun I want to hear the good, the bad, and the ugly before I take delivery.
Ive had great support on questions on my daystates and have had zero issues with them or my Steyr or Feinwerkbau. If FX wants to sell guns at those companies price points they need to treat their guns and customers like those other companies do. "We refuse to talk to our customers or respond to emails - you need to talk to a dealer" isn't appealing. Especially when there is only one dealer here in the US who doesn't have to compete with anyone on price or service .
Re "new platform excuse" how many issues did we hear about with the new MCT or FWB or Steyr? To to release a gun with obvious issues (like the undeniably out of spec scope mount) and hope customers accept the issues is poor business practice. I believe they are fixing this stuff faster because there is an online group of people talking about it and making it visible.
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If you have only had good luck with the air rifles you bought, then you have no idea if the vendors are fabulous or not. Unfortunately you don't find that out until there is a problem. Anyone can seem great when they are trying to sell to you and take your money...
You may have chosen wisely with the brands too. I don't read many threads about Daystate problems and they do have a rep for being one of the highest quality outfits in the business. They have fewer models to worry about too and the designs of their new models are less radical. The flip side to that is that they are less exciting and innovative.
I guess some people define good customer service differently. For me, if I receive a broken product, I expect a quick replacement or a refund. This is the main reason why people consider PA customer service to be so good. It feels like risk free and stress free shopping. PA have always had a replacement air gun on my door step within 3 days of me dropping the broken one at the FedEx office. I like how PA offers a choice between rapair or replace too.
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Zebra,
A computer controlled solenoid fired valve / 10 function controller / continue pressure monitoring for shot adjustment / and an in gun chronometer isn't radical?
I fully agree with you on PA's customer service. I think waiting for weeks to fix a new gun and then needing to send it back again isn't good service. That's why I buy from precision air and pyramid air.
A computer controlled solenoid fired valve / 10 function controller / continue pressure monitoring for shot adjustment / and an in gun chronometer isn't radical?
I fully agree with you on PA's customer service. I think waiting for weeks to fix a new gun and then needing to send it back again isn't good service. That's why I buy from precision air and pyramid air.
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It's not particularly radical Imo and definitely not the first gun to use an electric trigger. Not saying it isn't good although I prefer guns that don't need a battery charge but that's just my preference. Daystate makes a high quality product but, looking at their line up, radical is just about the last thing they are. I think words like elegant, traditional and quality craftsmanship fit them better.
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It doesn't bother me a bit to read the pros and cons of experiences folks here have had with various brands, dealers, etc. It is quite helpful actually. I just wanted to state my experience with a couple brands and dealers. I also agree that when buying one sure would expect to witness the salesperson's best side.
However, my experience with AoA is a bit more than just buying something. I bought 4 rifles in about 30 days. The 3rd one was an Air Wolf Extreme. I didn't like it as soon as I opened the box....too long and heavy. I called AoA within hours. They told me to return the rifle which I did the next day for a Wolverine B Hi-Lite. To be frank, no matter who I would have been dealing with I would have expected this same amount of service but maybe having to pay a "restocking fee". I didn't have to pay restocking. I didn't mind paying return shipping and then shipping on the Wolverine, after all it was my decision to "browse" by phone and mail.
Finally, what I've read here and other places about problems some have with rifles is unfortunate. I know I'm just the next purchase (or maybe a few more hundred shots) from a less than stellar experience myself.
I haven't had it happen yet but what will cause me to run from a dealer quicker than anything is lack of communication. If I call, leave voice mails, or send e-mails and they are not returned....I'll look elsewhere. Of course in this airgun market choices of dealers is more limited than almost anything else I buy.
However, my experience with AoA is a bit more than just buying something. I bought 4 rifles in about 30 days. The 3rd one was an Air Wolf Extreme. I didn't like it as soon as I opened the box....too long and heavy. I called AoA within hours. They told me to return the rifle which I did the next day for a Wolverine B Hi-Lite. To be frank, no matter who I would have been dealing with I would have expected this same amount of service but maybe having to pay a "restocking fee". I didn't have to pay restocking. I didn't mind paying return shipping and then shipping on the Wolverine, after all it was my decision to "browse" by phone and mail.
Finally, what I've read here and other places about problems some have with rifles is unfortunate. I know I'm just the next purchase (or maybe a few more hundred shots) from a less than stellar experience myself.
I haven't had it happen yet but what will cause me to run from a dealer quicker than anything is lack of communication. If I call, leave voice mails, or send e-mails and they are not returned....I'll look elsewhere. Of course in this airgun market choices of dealers is more limited than almost anything else I buy.
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I'm not sure what some of you are reading (so I quoted it above), but I wasn't discouraging anyone from sharing their experience. A forum is absolutely the right place to share your information. A perfect example is the AA Galahad. Look how many people spoke up about the gap between the barrel and air tube. AA took this to heart and is working on modifying the design as we speak.
The fact is that this forum is "Pro-Everybrand", not just "Pro-FX". It is well known that other forums encourage negative talk about FX and AoA. And I was referring to all the trolls out there (not specifically here) who have never owned, seen, held, or even shot an Impact. Yet these people (and the dealers posing as people) are happy to pretend they are having problems with any product but their own.
Again txboy, I feel your pain. Let us know how it all plays out. The fact that AoA called you to apologize is a good sign that the manufacturers & vendors are reading the forums.
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It is human nature to get defensive about a brand or product if you have invested a lot of money in buying. People need a little reassurance that they made the right choice. People saying it's great makes you feel good about it. People saying the opposite makes people angry. People praising a cheaper (but largely similar) product also seems to bother people.
This phrase, for example, causes some people's blood to boil: "there is no point in paying the extra for the Impact because all FX guns use the same barrel". Even though it's just an example, I bet it still makes some people mad.....
I think people venting about issues is more important than the warm and fuzzy posts because we only have the power to force sellers and manufacturers to up their game if we put out a consistent message. Telling vendors that they did a great job when they didn't just causes complacency and stops them fixing any issues. Surely improved QC in air guns would benefit all of us eventually.... I know I get tired of receiving broken products (a fairly common occurrence). Qc in air guns is worse than anything else I buy.
Imo, the message to FX should be: nice job on designing the Impact but pull your socks up on quality and service. If you are going to charge like Daystate then start acting like them! Holding air and shooting straight is the bare minimum for a pcp rifle, not something we should be hoping to get lucky on. I wonder if AOA even let FX know about any problems. I know they don't with Kalibrgun and Kalibrgun weren't happy with AOA's message that cosmetic damage is normal on their products.
I'm not anti FX in any way. I think they are one of the few who are even trying to innovate in this space. I'm a little bored with other manufacturers to be honest. The excitement about the Impact is largely because it's the only air gun released in the last year that is actually exciting. If they made uninspiring air rifles, this wouldn't matter because we would just avoid them and buy something else. We want the Impact but without the drama. I can't see why anyone would have an issue with that sentiment...
It's easy to say people should just put up with issues until it's you and it will be you some day. You'll be all excited when you see that box on your door step like some of these guys and your heart will sink when you hear that hiss as all your air escapes. Then someone will tell you it's ok because it's a new product and ....
This phrase, for example, causes some people's blood to boil: "there is no point in paying the extra for the Impact because all FX guns use the same barrel". Even though it's just an example, I bet it still makes some people mad.....
I think people venting about issues is more important than the warm and fuzzy posts because we only have the power to force sellers and manufacturers to up their game if we put out a consistent message. Telling vendors that they did a great job when they didn't just causes complacency and stops them fixing any issues. Surely improved QC in air guns would benefit all of us eventually.... I know I get tired of receiving broken products (a fairly common occurrence). Qc in air guns is worse than anything else I buy.
Imo, the message to FX should be: nice job on designing the Impact but pull your socks up on quality and service. If you are going to charge like Daystate then start acting like them! Holding air and shooting straight is the bare minimum for a pcp rifle, not something we should be hoping to get lucky on. I wonder if AOA even let FX know about any problems. I know they don't with Kalibrgun and Kalibrgun weren't happy with AOA's message that cosmetic damage is normal on their products.
I'm not anti FX in any way. I think they are one of the few who are even trying to innovate in this space. I'm a little bored with other manufacturers to be honest. The excitement about the Impact is largely because it's the only air gun released in the last year that is actually exciting. If they made uninspiring air rifles, this wouldn't matter because we would just avoid them and buy something else. We want the Impact but without the drama. I can't see why anyone would have an issue with that sentiment...
It's easy to say people should just put up with issues until it's you and it will be you some day. You'll be all excited when you see that box on your door step like some of these guys and your heart will sink when you hear that hiss as all your air escapes. Then someone will tell you it's ok because it's a new product and ....
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I agree with you Zebra. I have no dog in the scuffle and haven't even laid a hand on the Impact. Holy cow, how can you guys explain away product issues with saying, "it's just part of buying a newly released product"?
It makes no matter if the consumer wanted it now and didn't want to wait. The manufacturer and distributor are taking the consumer's funds and should deliver a quality product that performs as advertised. That should go for any manufacturer or distributor, especially those that are charging a premium for an "elite" product.
It makes no matter if the consumer wanted it now and didn't want to wait. The manufacturer and distributor are taking the consumer's funds and should deliver a quality product that performs as advertised. That should go for any manufacturer or distributor, especially those that are charging a premium for an "elite" product.
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Very sorry to hear about these issues,things like this happen and we can only hope problems will get resolved in a timely manor. I can say from first hand experience in manufacturing high end air rifles,simply...It's not easy!! Haha The first release of a gun is always stressful,problems arise in assembly,last minute changes,adjustments etc,Tell you all the truth I can't see how FX can sell the Impact at that price and make any money. The Gen2 will go up in price I would bet,none of these problems that have occurred are to major of a fix and I'm sure will be handled accordingly. Things will all work out in the end. The Impact is a very cool design and when functioning as intended is a great shooting gun. 
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Of course I do. My counter was to the argument that people should not air out their frustrations on a forum. My point is that there is not a lot of FX bashing on this forum so if an unsatisfied buyer post about their negative experience it should not be viewed as a big "no no". I don't own an Impact, nothing against the gun other than the price (meaning personally I would not pay 2k for an airgun) but I can understand someone being frustrated with any "new" gun that's not working as it should. I hope TXboy get it up and running.
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Just wanted to post an update on how things have unfolded since I received my Impact back on Monday Feb 22. I didn't have a lot of time durning the week to shoot the rifle so I waited till Saturday
The 27th to rezero and get some pratice in. The gun came back shooting better than ever. I shot around 200 rounds through it on Saturday and was ready to take it out and do a little hunting on Sunday. Well Sunday rolls around and I take it out get a couple mags through it and without warning the gun stops cocking. No matter what I do I can't get it to cock. The only way for it to stay cocked is put the safety on but as soon as I take the safety off the gun would fire. I watched Ernest's video on adjusting the trigger but no dice. I originally purchased the gun from Jim at precision so we gave him a call and told him that I wanted an new rifle. He apologized for the problems we were having and said he would check and see what he could do and give us a call back. In less than an hour he called back and said send it back to AOA and they will send you a new one out. So back to AOA the gun goes on Monday the 1st of March. I just received a tracking number from AOA so the new gun is due here on the 15th. Hope no more problems. I want to say Thank You to Jim at precision and AOA for making things right.
The 27th to rezero and get some pratice in. The gun came back shooting better than ever. I shot around 200 rounds through it on Saturday and was ready to take it out and do a little hunting on Sunday. Well Sunday rolls around and I take it out get a couple mags through it and without warning the gun stops cocking. No matter what I do I can't get it to cock. The only way for it to stay cocked is put the safety on but as soon as I take the safety off the gun would fire. I watched Ernest's video on adjusting the trigger but no dice. I originally purchased the gun from Jim at precision so we gave him a call and told him that I wanted an new rifle. He apologized for the problems we were having and said he would check and see what he could do and give us a call back. In less than an hour he called back and said send it back to AOA and they will send you a new one out. So back to AOA the gun goes on Monday the 1st of March. I just received a tracking number from AOA so the new gun is due here on the 15th. Hope no more problems. I want to say Thank You to Jim at precision and AOA for making things right.
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I know it's frustrating. I bought a brand new Chevy truck...parked it and came out the next morning to admire my new truck and found it leaking oil. Took it back to dealer 3 times before they fixed it. Then the a/c crapped out 3 months later. Talk about dissapointed! This stuff happens. People talk about quality control, but think about all the small parts fx and any airgun manufacturer buys such as Springs and o-rings. Manufacturers make thousands of these things. Example if acme Springs makes 10,000 Springs in a 8 hour shift they only test a small percentage of those before shipping to the end user. Same thing with o-rings. These parts fail all the time in industrial setting. Look at the impact itself, it has a lot of machining going on. There is milling, drilling turning, threading and so on. Look at the average airgun, it has the barrel, air tube, receiver and trigger. I would bet the impact has twice the machine going on. The whole piccatinny rail issue? The firearm industry has had their struggles making it to spec as well. Fx may have got it wrong but the weren't the first ones.
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