Neither this manufacturer, nor this distributor/retailer/service center NEEDS any endorsement from an unknown in the air gun world such as myself.
That said, while I am new to airguns, I am not the least bit new to firearms. I’ve been buying and shooting powder-burners for into my fifth decade now. And in all that time I have not found a gun manufacturer, nor a gun retailer who is as attuned to and as responsive to their customer as Daystate and Airguns of Arizona (AoA) have been to me!
I had some accuracy/inconsistency concerns and questions about a Daystate rifle that I had recently purchased, that I expressed here on this forum. I was just looking for a little feedback from others with the same rifle.
And what did I get? I received a direct private message from Daystate USA, over the holiday weekend yet, letting me know that they had become aware of concerns that I had regarding my Daystate rifle and that they had notified AoA (the importer/distributor/retailer/USA service center for Daystate) to expect my call and to do whatever was needed to rectify the situation.
Well...to say that was an unexpected and very pleasant surprise to me would be an understatement! Especially over a holiday weekend. This kind of manufacturer/retailer attentiveness to the customer is almost entirely unheard of in the powder-burner/firearms online community - let alone that of any other consumer product category!
So on Monday, not sure if they would even be open on this holiday, I placed a call to AoA, but being Labor Day, they happened to be closed, and I left a message. First thing on Tuesday, the day after the holiday, I get a call from AoA responding to my message and letting me know that they were ready, willing, and able to correct the problems I was having or (as was my specific request) to provide another rifle. And in spite of their having an exceptionally BUSY business day the day after Labor Day, Darren, the sales manager, went out of his way to work with me in person (I live local to AoA) to get me into another Daystate rifle that I requested. And while there in the shop, the owner of AoA (Robert) checked in with me to let me know that whatever it would have taken to make my Daystate perform to my expectations... they would have done. WOW.
There is nothing that could have taken place around this situation that would have been more satisfactory to me, as a customer. This is what exemplary manufacturer-customer and retailer-customer relations and customer-service is ALL about.
That’s all I wanted to say here - basically to express a very heartfelt thank you to Daystate USA, and to Robert, Darren, and Kip at Airguns of Arizona. These fine folks have earned a customer for life and when I’m ready to buy another air gun (and I’m sure I soon will be!) these good folks will most certainly be the ones that I will be in touch with to make that happen.
SO... Thank you Daystate and Airguns of Azrizona! You guys care so much about your product, your service, and your customer and you set the bar higher than I ever imagined it would be! You have more than earned my respect, appreciation, and all of my future air gun business!
And by the way, I could not be happier with my Red Wolf .22 High Power Rifle! . Using this rifle is a sheer joy, as the many other Red Wolf owners certainly can attest to. And for my next Daystate.... hmmmm, that Regal is one heck of an irresistible gem!
That said, while I am new to airguns, I am not the least bit new to firearms. I’ve been buying and shooting powder-burners for into my fifth decade now. And in all that time I have not found a gun manufacturer, nor a gun retailer who is as attuned to and as responsive to their customer as Daystate and Airguns of Arizona (AoA) have been to me!
I had some accuracy/inconsistency concerns and questions about a Daystate rifle that I had recently purchased, that I expressed here on this forum. I was just looking for a little feedback from others with the same rifle.
And what did I get? I received a direct private message from Daystate USA, over the holiday weekend yet, letting me know that they had become aware of concerns that I had regarding my Daystate rifle and that they had notified AoA (the importer/distributor/retailer/USA service center for Daystate) to expect my call and to do whatever was needed to rectify the situation.
Well...to say that was an unexpected and very pleasant surprise to me would be an understatement! Especially over a holiday weekend. This kind of manufacturer/retailer attentiveness to the customer is almost entirely unheard of in the powder-burner/firearms online community - let alone that of any other consumer product category!
So on Monday, not sure if they would even be open on this holiday, I placed a call to AoA, but being Labor Day, they happened to be closed, and I left a message. First thing on Tuesday, the day after the holiday, I get a call from AoA responding to my message and letting me know that they were ready, willing, and able to correct the problems I was having or (as was my specific request) to provide another rifle. And in spite of their having an exceptionally BUSY business day the day after Labor Day, Darren, the sales manager, went out of his way to work with me in person (I live local to AoA) to get me into another Daystate rifle that I requested. And while there in the shop, the owner of AoA (Robert) checked in with me to let me know that whatever it would have taken to make my Daystate perform to my expectations... they would have done. WOW.
There is nothing that could have taken place around this situation that would have been more satisfactory to me, as a customer. This is what exemplary manufacturer-customer and retailer-customer relations and customer-service is ALL about.
That’s all I wanted to say here - basically to express a very heartfelt thank you to Daystate USA, and to Robert, Darren, and Kip at Airguns of Arizona. These fine folks have earned a customer for life and when I’m ready to buy another air gun (and I’m sure I soon will be!) these good folks will most certainly be the ones that I will be in touch with to make that happen.
SO... Thank you Daystate and Airguns of Azrizona! You guys care so much about your product, your service, and your customer and you set the bar higher than I ever imagined it would be! You have more than earned my respect, appreciation, and all of my future air gun business!
And by the way, I could not be happier with my Red Wolf .22 High Power Rifle! . Using this rifle is a sheer joy, as the many other Red Wolf owners certainly can attest to. And for my next Daystate.... hmmmm, that Regal is one heck of an irresistible gem!