Customer Maintenance Friendly Gun Manufacturers

Forums General Airgunning Customer Maintenance Friendly Gun Manufacturers

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    mmahoney
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    I’ve run across some frustration with the lack of information some manufacturers provide with their guns. It seems to me that a company would want to be as customer friendly as possible and make it easy for owner of the new gun to do routine maintenance. At a minimum they should provide a take down diagram. A customer friendly company would also include part descriptions and above all else o-ring sizes. O-rings don’t last forever and are easy to replace if the right information is provided. It irks me when this information is hidden like it is classified as top-secret. 

    Frankly, the availability (or not) of this information now plays a large role in which manufacturer I will buy new guns from in the future. I’ve recently purchased my first Air Arms and have found they do a great job. They have a labeled takedown diagram available for the rifle, along with part descriptions, part numbers and o-ring sizes! 

    On the other hand, my Brocock has virtually no information available. I love the little rifle, but am much less likely to purchase another Brocock because I get the feeling they want me to spend $50+ dollars just to ship the rifle to a repair shop and have them replace the o-rings for me. 

    How are other manufacturers in regards to being customer maintenance friendly? 

    • This topic was modified 5 months ago by mmahoney.
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    Eddy1840
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    That’s how they do it to qet  more money from us. I have two daystate rifles, they have the diagram but not the o’ring size. I finished sending my rifle to AOA for a full reseal, that cost me more than $200.0 with shipping 

    • This reply was modified 5 months ago by Eddy1840.
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    Glem.Chally
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    So far with my limited PCP experience I love how FX have the diagram and every part and part number on their site.  Albeit it takes a while for them to pop up there,  nothing is perfect.  With my Royale I don’t forsee anything that I would need to send it off for.  The only area I haven’t taken apart and put back together is the valve assembly,  I love seeing how things work and seeing how it works and put together only makes me love my rifle even more.  Swedish precision.

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    hawkeye69
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    I agree completely. At the very least manufacturers should provide information on how to maintain the rifle, and that includes O-ring sizes. FX provides that, which I like, but they could do better than just a one year warrenty.

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    jekyl06
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    Edgun.

    Not only does this manufacturer create a relatively simple-to-maintain gun, it posts how-to maintenance videos we can follow along to.

    • This reply was modified 5 months ago by jekyl06.
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    jking
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    Fortunately with the newer FX line between AOA and Uncle Ernest they pretty much cover almost any routine maintenance with some great YouTube videos. These have really helped me on several occasions. I also don’t want to forget to mention all the great help we find amongst the forum members.
    Jimmy

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    Kdog
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    I would also recommend Edgun if you want a easy to maintain rifle with online help if needed.If you don’t like bullpups than a Edgun may not be the right rifle for you.

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