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Crosman customer service

I had a few impulse buys over the holidays including a 30mm tube side-focus scope directly from Crosman. When it showed up, I was not thrilled with the amount of effort it took to turn the magnification ring. Worse yet, the focus ring was BARELY turntable. My fiance could not turn it at all. It just felt like something inside the tube was not right at all.

I fired a message off to Crosman, and by the time I read their response, they already had another new scope boxed up and in transit to me with no cost or additional action on my end.

I must say the replacement scope so far has been flawless. Great warranty/service appreciated.

PT